I serve as the leader of this all-volunteer non-faith-based 501c3 nonprofit organization.

Promoted this business to mediate disputes and provide conflict resolution training services. Registered with the Georgia Office of Dispute Resolution as a mediator.

• Advised and assisted immigrant and refugee populations seeking better employment opportunities.• Helped immigrants and international students communicate with teachers, doctors, and service providers.• Encouraged international students to attend local cultural and social events resulting in a more satisfying student experience.• Developed private online learning community groups for each class through social media resulting in improved rates of academic success and student retention.

ESL Instructor Daily marketed and sold my skills and and expertise at higher education institutions and international companies resulting in a growing demand for my services and a doubling of my rates. • Recognized for my Intercultural ESL curriculum serving UNIST/Ulsan University students that combines communicative and transformational learning strategies. • Provided diversity and intercultural communication training for three Korean companies.• Counseled university and adult students about their academic and personal needs. • Produced intercultural programming to prepare students for international education. • Programming developed skills in active listening and cooperative problem-solving. • Supervised and coached the performance of eight ESL instructors.

I negotiated and managed the interests of ACE Parking and the Sheraton Hotel toward mutual satisfaction resulting in increased business opportunities with Sheraton Hotels for ACE Parking in other locations.Resolved and prevented conflicts by effectively identifying and anticipating customer and employee needs resulting in increased client satisfaction and trust.Trained and motivated an international team of on-call and regular employees towards performing excellent customer service and teamwork. My staff was multicultural from diverse age, economic, and educational backgrounds.

Resolved customer and employee conflicts in a union environment through effective negotiation and peacebuilding practices. Trained my overnight staff to use teamwork to resolve customer conflicts resulting in a steady rise up to the top of the customer service rankings.