Benjamin Mayo Email & Phone Number

Gainesville, Georgia, Us

Suwanee, Ga, Us

Reported directly to the COO.Overall saved the company just over $500,000 through process reduction and review.Managed budget along with P&L statements.Oversaw deployment of ESB and blended micro-services to allow integration of ERP with suppliers, vendors and customers.Led PowerBI deployment with development and design of core dashboards and reports.Designed ETL platform to assist with ESB activity.Oversaw deployment of DMS with advanced workflows that reduced workforce and decreased overall spending.Very hands-on with both application development and server maintenance, as well as general IT duties.Assisted in national roll-out of SD-WAN architecture, eliminating costly MPLS infrastructure.Assisted in national roll-out of VoIP phone system.Hands-on management of VoIP system before and after deployment.Managed Office 365 deployment and administration. Used Flow to assist with email attachment handling and deployed ATP to combat security threats. Assisted in migration of company resources to OneDrive / Sharepoint deployment.Consolidated several separate processing applications into a single model with advanced logging and reporting.Worked heavily on integration processes of several diverse systems.Managed physical servers located at Rackspace DFW3 facility.Managed Rackspace migration of resources from DFW1 to DFW3 with minimal downtime.Managed and created PowerBI reports.Lead IT security changes across the organization resulting huge reduction in phishing and malware attacks, and adoption of best practices in cyber-security techniques.Managed several SQL Databases across several different servers, including MSSQL, MySQL and PervasiveSQL.Managed XenServer farm at our Boston data center.Deployed Comodo ONE for remote management of company resources.Utilized OpsGenie for monitoring of national infrastructure needs.Managed IT work flow through the use of Zoho Helpdesk solution.

Suwanee, Ga, Us

Reported directly to the CIO.Very hands on with both application development and server maintenance, as well as general IT duties.Assisted in national roll-out of SD-WAN architecture, eliminating costly MPLS infrastructure.Assisted in national roll-out of VoIP phone system.Hands on management of VoIP system before and after deployment.Managed Office 365 deployment and administration. Used Flow to assist with email attachment handling and deployed ATP to combat security threats. Assisted in migration of company resources to OneDrive / Sharepoint deployment.Consolidated several separate processing applications into a single model with advanced logging and reporting.Worked heavily on integration processes of several diverse systems.Managed physical servers located at Rackspace DFW3 facility.Managed Rackspace migration of resources from DFW1 to DFW3 with minimal downtime.Managed and created PowerBI reports.Lead IT security changes across the organization resulting huge reduction in phishing and malware attacks, and adoption of best practices in cyber-security techniques.Managed several SQL Databases across several different servers, including MSSQL, MySQL and PervasiveSQL.Managed XenServer farm at our Boston data center.Deployed Comodo ONE for remote management of company resources.Utilized OpsGenie for monitoring of national infrastructure needs.Managed IT work flow through the use of Zoho Helpdesk solution.

Atlanta, Ga, Us

Reported to President / CEO and CFO, made key company decisions regarding technology and overall strategy.Worked with the management team to adopt and roll out the Kanban (4DX) process for all company departments.Managed the IT budget and procurement process.Led in system architecture design.Led migration of several key services to the Microsoft Azure cloud platform.Led company through evaluation and selection of ERP system. The process followed the Kanban method. Brought together all employees, vetting daily routines and procedures. Documented and created process flows for all discussions.Administered and performed custom development of SalesForce with Outreach.Managed ZoomInfo and Zoom.us for business development.Managed migration of legacy accounting packages to Microsoft Dynamics platform.Designed, developed and deployed customized visualization solutions to make quantitative and qualitative data more accessible and intuitive for the various business units and executives.Worked with business units and executives to determine solution requirements and translate requirements into actionable project plans and technical architecture design documents.Participated in the development and maintenance of corporate data architecture, data management standards, and conventions.Built visualizing data tools using Microsoft PowerBI, SiSense, and Pentaho.Managed IT vendor relationships and managed contracts leading to reductions in operating expenses.Managed SQL Server farm and SSRS deployment.Managed overall infrastructure which included Windows, Linux, and AIX servers.Oversaw development of internal software projects resulting in increased efficiencies and reduced operating costs.Created an application that allowed the company to connect heterogeneous databases into a single pane view for reporting.Deployed Microsoft SharePoint and Microsoft PowerBI applications.Managed VMware cluster which spanned several sites and replicated backups using Nakivo.

Reported to President / CEO and assisted in key company decisions.Led the technical staff of this Managed Service Provider, managing 20 IT staff of various tiers.Interacted with the sales team and acted as a sales liaison on technical conversations with existing and prospective clients.Led various Software as a Service (Sass) deployments.Designed infrastructure as a Service (Iaas) deployments for a diversified set of clients.Designed and led the deployment of total IT as a Service (ITaaS) for clients seeking to completely off-load their entire IT operations.Created customized solutions for each client that addressed specific business goals. Solutions were designed to meet clients’ needs under budget costs while allowing CDS profitability and ease of management.Led and was directly involved in the development and deployment of an ERP replacement application for two high profile clients. This included software design, testing and deployment phases.Led migration of several clients to SAP.Led ERP migration from Unix to Linux for chemical distribution clients.Deployed Cisco, Allworx and IPitomy phone systems for internal and client use.Developed project plans for client projects and implemented those plans with client and third party involvement, meeting and beating deadlines while aligning deliverables.Led clients who require PCI compliance in attaining the necessary level in accordance with industry guidelines.Created low-cost high availability disaster recovery plans.Managed ITIL compliance and ConnectWise portal through which all aspects of client end-user support flowed.Designed and led the implementation of VMware based solutions.Created a Tier support structure to maximize resource allocation and minimize operating costs.Promoted cloud computing and developed migration paths for clients.Managed sales goals and initiatives and drove strategic initiatives that increased sales potentials.Managed vendor relationships.

Gainesville, Ga, Us

Reported directly to the COO depending on the impact of the operation.Oversaw the technological infrastructure of a $6+ billion a year company, leading a staff of 5 and working with a staff of 25.Created a high availability disaster recovery plan and implemented it with third-party vendors.Assisted development group with infrastructure support for in house ERP solution which used a Progress back end.Deployed ShoreTel phone system across nine (9) locations, unifying communications across the US and Canada.Deployed NetApp storage solution using fiber channel technology to increase data availability, redundancy, and overall performance of business processes.Deployed VMware ESX clusters in multiple sites, creating a private cloud, ensuring the high availability of applications while reducing hardware footprint and energy costs.Implemented MPLS VPN solutions at branch offices across the United States and Canada,allowing remote locations to act as part of a single network.Analyzed and documented legacy ESB applications and defined methodology for movement toBizTalk platform.Oversaw administration of MS SQL Server clusters, Progress OpenEdge databases, Postgres andMySQL databases throughout the companies multiple locations.Managed VAR and other third-party relationships to help reduce costs and meet business objective goals.Managed relationship with the development group to ensure infrastructure and development needs were aligned.Implemented and maintained ITIL documentation processes.Overhauled and upgraded helpdesk system to assist in the tracking and reporting of IT issues, as well as created SLAs for all areas of IT.Implemented mail archiving procedures ensuring HIPAA and Sarbanes-Oxley compliance.Developed a new security model for various layers of infrastructure within the company.Oversaw development and deployment of Perl and PHP applications and was assigned a single point of contact for the deployment of .NET applications.

Reported directly to the CTO.Led the technology services for a 750 person call center that generated $75 million a year with 150 administrative staff and 22 IT professionals.Created a plan for disaster recovery that used a ‘dark call center’ mirror.Directed the development and on-going support for the SaaS product line.Saved $400,000 annually by eliminating positions and automating processes.Led development team with a strong focus on PHP, JavaScript, and AJAX and oversaw the administration of a MySQL cluster and the integration of MS SQL syncs to and from each data farm.Performed self-audits on security to insure PCI compliance.Administered Exchange 2003, Imail 2006 and hMail servers.Managed growth of infrastructure during rapid-fire expansion of 35 employees to 750 employees is under two years.Managed a payroll processing transition that saved the company an average of $12,000 per week in payroll processing fees.Administered Mercom call recording applications and appliances and created custom interfacingsolutions for the Quality Assurance department.Worked with HR to bring company infrastructure into HIPAA and Sarbanes-Oxley compliance.Implemented an ITIL helpdesk application and created a helpdesk team to support a growing user base.Assisted in the design and roll-out of a Nortel based phone system which was projected to save the company millions annually in overhead, replacing an outgrown Inter-Tel system.Streamlined call center data processing increasing revenue by decreasing staff and timerequirements.A key player in rollout of time management and scheduling software applications.Implemented an inventory tracking system.Provided user training and staff mentoring.Made "C" level presentations.Created Strategic plans, a guide to operations, disaster recovery plans, end-user assessment and requirements, analysis and development business requirements.

Managed the IT infrastructure of a 15 office, 330 user environment.Developed a five year IT plan that met with Criminal Justice Integration Task Force requirements.Extended the service life of legacy systems with minimal increased overhead and reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training.Wrote RFPs for several departmental impacting projects.Managed and led the department through a $450,000 case management (ERP) rollout project that included software and hardware upgrades across all 15 offices.Tracked and managed a $1.5 million IT budget, keeping the department in the black.

Managed the IT infrastructure of a 15 office, 450 user environment.Developed a five year IT plan that met with Criminal Justice Integration Task Force requirements.Extended the service life of legacy systems with minimal increased overhead and reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training.Wrote RFPs for several departmental impacting projects.Reduced IT travel expenses 90% but utilizing remote support options including web based ticketing systems and support agent deployments.Managed the successful deployment of CRIMES software across the state, a $1.1 million project.Tracked and managed a $2.5 million IT budget, keeping department in the black.Achieved savings through vendor negotiations and use of alternative technologies.

Led national deployment of application software rollout through managed development life cycle using waterfall, then agile management processes.Managed a $5 million IT budget.Wrote the organization's first IT Five Year IT Plan.Reduced costs 60% by eliminating redundant contractors.Created a web-based knowledge management portal.Deployed "location neutral" technologies allowing clients, users and contractors 24/7 anywhere access to mission-critical systems.Managed contractor SDLC projects to create a platform-agnostic web presence. Created intranet and reduced ISP overhead cost 83%.

Bachelor Of Arts (B.A.), Business Administration

Not Applicable, Professional Improvement

Bachelor Of Science (B.S.), Computer Information Systems

Bachelor Of Arts (B.A.), Pre-Law Studies

High School Diploma, Advanced And College Prep Classes