Providing direct and indirect leadership to the project execution team (delivery, operations, content, sales, marketing and business affairs) to launch new learning and development products.

Leader of a team of Engagement Managers, Facilitators and Content Designers to bring sustainable, Customer and Employee Experience transformation through learning and development solutions. Serve on the Senior Leadership Team for both Disney Institute and National Geographic Live to advise on strategy and execution of business priorities.

- Led teams of production and technology Cast to launch a new, 44-episode, on-demand virtual summer camp for children. Aligned interests of software vendor, technology, online privacy, marketing compliance, security, payments, finance, accessibility, marketing and media production to achieve a launch date in 74 days from conception.- Led the implementation of National Geographic Live’s Virtual Speaker Series Live Events. Implemented e-commerce, switching, streaming and customer service technology solutions as well as developed and trained production teams on standard operating procedures.- Led a cross-functional team of executives, communication and production teams and diversity & inclusion stakeholders to produce an historical enterprise-wide, global diversity summit as part of The Walt Disney Company CEO’s priority focus on diversity, equity and inclusion.- Supported executive leadership teams and priorities by developing new product business plans, implemented resource planning strategies, created executive presentations and produced department-wide retreats. Served on the Senior Leadership Team for Disney Institute and National Geographic Live to advise on strategy and execution of business priorities.- Responsible for merger of key systems and processes for two merging brands including: technology, employee onboarding, COVID-19 response, safety, return to office and care & recognition strategies.

Led a 50-person facilitation, instructional design and media production sprint team to convert three, 3 1/2 day in-person instructor-led training courses into three, 6-hour on-demand courses in only 21 days. Led design teams to create custom learning experiences including: cultural expectations rollouts, leadership soft-skills training (coaching, communication, relationships, care & recognition, etc.), train-the-trainers and executive alignment sessions. Challenged teams to leverage diverse approaches to instructional design including: guest speakers, field experiences, technology, gamification, video illustrations, hands-on activities and more.Led design teams to innovate to build new, sustainment tools for leaders post-training which included conversation guides, action plans and follow-up training.Developed a four-course leadership development series for higher education professionals.

Architect of the strategy and lead project manager in the design and implementation of customer experience and employee engagement culture transformations that:- Reduced turnover by 13 pts.- Forbes Magazine named the #1 credit union in their state.- Training Magazine ranked a top 125 training organization.- Increased call center customer satisfaction scores by 12 points.- Established a 17-year benchmark with a 97% Overall Experience in the design and delivery of a 4,000+ participant, team-based experiential learning event.-Redesigned a four-day on-boarding training for a 1,300+ employee intl. airline.Direct oversight of over a $1 million project budget achieving:- Profit margin increase of 16 points over five years.- Costs savings of nearly $500,000 while retaining CX scores.Have developed client solutions which generated new business for multi-year agreements in excess of eight-figures.Vertical Market Experience Includes:- Retail- Airlines- Hospitality- Public Utilities- Financial Services- Higher EducationLeader of cross-functional project teams of salaried employees including:- Serving as a business advisor to influence Senior Leaders (C-Suite, VP, and Director-level) to gain buy-in with change management strategies at key milestones.- Conducting comprehensive needs analysis through interviews, surveys and "mystery shopping"- Leading cross-functional leadership and front-line (union/non-union) teams to develop enterprise-wide customer service and leadership frameworks.- Designed scalable delivery and sustainment solutions for every level of the organization to implement and sustain organizational changes including:- Train-the-trainer training & materials (facilitator guides, presentations).- Rollout materials (presentations, workbooks, job aids).- Ongoing local and enterprise-wide communication plans.- New selection tools.International Business Experience Includes:- South Africa- England- Singapore- Canada

Developed custom, innovative, team-buildling events with clearly identified learning objectives and outcomes for over 4,000 participants with collaborations between Disney Parks Catering, Disney Entertainment and Disney Park Operations (Attractions).Built multi-year brand partnerships between Marvel Comics and Disney Institute in the creation of custom team-building events that generated new business products and revenue increases.Led a team of salaried leaders graphic designers, individual contributors and hourly employees in excess of 100 in the design and delivery of custom learning events.Oversaw all facets of the design and execution of the learning events including:- Creative Content Development & Production- Graphic Design- Labor- Budget- Catering- Audio VisualRESULTS- Consistently exceed targeted goals of overall experience and content knowledge year after year and set benchmark levels of results in several key categories.- Managed a six-figure budget and consistently completed the project under-budget through: careful budgeting, labor management, resources management and overall spending.*****Additionally, designed and delivered custom learning and development events such as keynotes and multi-day workshops for core business topics surrounding: Leadership, People Management, Quality Service, Brand Loyalty and Inspiring Creativity.International Training Experience includes: South Africa, Singapore, Malaysia, Brazil, France and Canada.

As a social media content creator for adventureswithben.com, an adventure-travel blog, I have worked with some of the largest names in travel to help promote their brand through various social media campaigns.In 2009 I was selected by the Tourism Authority of Thailand to spend a week in Thailand promoting one of it’s top vacation destinations through YouTube Videos, Twitter and regular blog posts over a one month period. This work earned me the award for "Best Promotion of a Sponsor." In 2011 I assisted Expedia.com in the launched of their new campaign "Find Yours", through hosting a twitter photo competition. I have also spoken at numerous travel-related conferences on the topic of social media including being a featured speaker at the national conference for the American Society of Travel Agents (ASTA) Travel Bloggers Show and the local chapter of Meet, Plan, Go.A community builder, I chartered and lead a Central Florida Chapter of Travel Blog Exchange.com, an international community of Travel Bloggers and PR Professionals. Through this professional organization, relationships were developed between travel bloggers and key industry professionals in travel marketing, operations and sales. My work has been featured in FoxNews, BBC, BRINK Magazine, FareCompare.com, and more.Locally in Orlando I hosted a regular podcast (online talk show) available for download on iTunes called Orlando Water Hole featuring Central Florida's Creative Community. I also hosted a weekly television series called BlogTalkTV - a syndicated talk show shown in over 1.5 million households. BlogTalkTV showcases social media best practices for content creators while featuring a weekly guest who inspires viewers to start their own blog.

Assisting in the development of the sales and operations strategies for one of the southeast's largest learning & development events for bloggers and social media professionals that has seen growth from 100 attendees in it's first year to over 350 attendees in it's fourth year.*****Serving as a key decision-maker to source and select relevant speakers to present to attendees on both "evergreen" and emerging trends in the social media space.Helping to craft the sales strategy to secure corporate sponsorships to both drive revenue to the conference and deliver an ROI for sponsors.Strategizing and building new and innovative concepts to increase the number of learning events from two in 2013 to four in 2014.Developed the conference operations plan that included: site selection, speaker scheduling, communication and audio visual requirements.****On-Air Co-Host of the syndicated television show "Blog Talk TV" featuring interviews with the country's top bloggers broadcast to over 1.5 million homes in the United States.

Delivered the company orientation program (Traditions) to new hire Cast Members. Shared the history, heritage and traditions of the Walt Disney Company and the Walt Disney World Resort. Shared expectations around discrimination and harassment, as well as how to provide exceptional Guest Service. Employees trained include: full-time, part-time, seasonal, union, non-union, hourly, salaried, college interns, international and third party operating participants.

Selected by the Tourism Authority of Thailand as part of their Ultimate Thailand Explorers Competition (an initiative in their Amazing Thailand Amazing Value marketing campaign), in December of 2009 to use social media to promote Thailand as a tourism destination. Over the course of 6 days, visited 20 attractions, 4 fine-dining restaurants, and 2 hotels in the City of Pattaya, Thailand. Authored daily blog posts on the Tourism Authority-hosted website for a period of 2 months before, during and after the assignment period that promoted the city and it’s attractions. Used social media outlets such as Facebook, Twitter, YouTube and Flickr to connect with readers and share photos, videos and stories. Awarded “Best Sponsor Promotion” by the Tourism Authority of Thailand. Work featured on About.com, examiner.com, and multiple domestic and international print and online media outlets.

Consulted with internal clients to develop, create and implement strategic communication plans for local and segment-wide initiatives. Wrote copy for publication including: company newsletter articles, intranet content, e-mail cascades, flyers, speeches and other communication vehicles. Clients included: Adventures by Disney, Disney’s Fairytale Weddings and Diversity & Inclusion.

Managed the day-to-day operations of theme-park attractions and shows. Monitored and ensured the successful implementation of safety, quality and efficiency standards of the operation. Provided leadership to hourly attractions employees by creating an environment that encouraged ownership and accountability. Assisted in employee professional development by providing motivation, inspiration and coaching. Partnered with multiple lines of business to resolve Guest concerns. Analyzed the operation’s performance through local measurement tools and developed and implemented service initiatives to increase Guest and employee satisfaction.

Provided superior Guest Service at the Magic Kingdom Park by resolving Guest concerns, assisting Guests with Disabilities and International Guests and creating magical, memorable vacation memories. Provided guided tours of the park's history, heritage and behind-the-scenes operations, as well as tours for children that entertained them with a whimsical romp through the park in search of clues and magic. Assisted park Guests by selling ticket media and annual passes, making dining reservations and helping to plan their vacation.