Ben Arsenault Email & Phone Number

Santa Barbara, California, US

• Lead operations strategy for a global guitar pickup manufacturer, manage a team of nine direct reports and up to 130 indirect assemblers, technicians, and warehouse staff, and oversee manufacturing and supply chain
• Scaled capacity and throughput to achieve 47% increase in annual revenue YOY
• Reduced COGS from 54% to 48% and drove increased GM% from 46% to 52% through favorable mfg. variances
• Improved YOY manufacturing variances 188% to achieve half a million $ in favorable variances
• Reduced inventory 29% through planning and execution of improved forecasting and purchasing processes
• Launched a dedicated distribution center to increase throughput and finished goods warehousing capacity

Santa Barbara, California, US

• Achieved FY20 7% YOY revenue increase despite 57-day plant closure for COVID in Q1/Q2
• Increased production output 9% YOY despite unplanned curtailment and reduced late units on customer orders by 72%
• Improved supply chain performance through audits and recalibration of lead times, safety stock, reorder point, forecast; and implemented automation in planning purchase orders and managing shop floor workflow and labor.
• Implemented regular meetings with production leads and all hands meetings to improve engagement with the teams doing value added work
• Developed and implemented COVID safety protocols, staff education, and on-site community vaccination clinics; conducted thorough and timely contact tracing which revealed no evidence of onsite transmission

Rosebank, Gauteng, ZA

• Responsible for export logistics strategy and execution for a U.S. top 100 exporter, over 22K TEUs annually and 230K metric tons break bulk, lead a team of six direct reports to engineer and plan import and export.
• Built $56M FY20 export logistics budget and maintained low variances of budget vs. actual
• Ownership of freight procurement, negotiated $2.9M cumulative reduction in ocean freight spend over two freight tenders
• Oversee logistics integration following Canadian mill acquisition, absorbed 230K tons annual break bulk export volume
• Developed and implemented a regulatory compliance program and ongoing compliance training
• Recovered $325K savings in FY19 through supply chain optimization initiatives

Calabasas, California, US

• Develop and implement supply chain strategy to drive $20M annual revenue for a global guitar brand
• Manage purchasing for contract manufacturing and three global distribution centers, over 3K SKUs
• Lead global logistics strategy, planning and execution
• Manage omni-channel demand planning, factoring in operational, product, and financial considerations
• Accountable for CITES compliance, developed and implemented strategy to mitigate CITES impact on revenue streams resulting in $4M increased revenue during an industry wide crisis

New York, New York, US

• Manage and streamline data and content migration processes with a focus on scaling operations for a cloud based media asset and metadata management platform
• Analyze and improve methods of configuring data for the AudioSalad API
• Manage metadata and media assets for over 250,000 tracks, and deliver content to third party distribution targets
• Consult with clients on digital distribution, e-commerce, and B2B solutions and implementation
• Create and analyze metrics reporting to improve service and functionality of the AudioSalad platform

Los Angeles, US

• Lead development and implementation of omni-channel fulfillment strategies to support enterprise goals
• Scaled operations threefold within a year by launching 4PL and 3PSCM services
• Generate and analyze metrics reporting and e-commerce web analytics to improve functionality
• Monitor stock levels and forecasts across all sales channels to meet demand
• Manage warehouse team

Worldwide, US

• Responsible for managing content delivery timelines, print production, product management, quality control, global distribution, monitoring B2B and B2C sales channels, logistics, e-commerce management and fulfillment
• Increased e-commerce revenue 197% by monitoring web analytics and sales metrics, planning and implementing solutions and processes improvements, and setting key performance indicators
• Decreased annual freight costs by 12% and printing costs by 23% without sacrificing service or quality
• Train and manage staff, create goals and timeline for deliverables, measure performance and provide support
• Set and review departmental budgets and manage P&L

B.A., Music Production & Engineering

Audio Engineering