With more than 25 years of proven experience as a business results driven technologist, management leader and entrepreneur, I’ve learned the lessons and faced the tough obstacles in developing successful services programs and business lines with a variety of organizations. A philosophy that brings into balance the need for effective policies, procedures and technological considerations is key to facilitate a pattern of business growth. All of this has grown into a deep understanding that business excellence in a successful technology services organization is achieved by cultivating and giving balance to the ever-important People, Process and Tools ethos.Specialties: * ITIL Foundations Certified* Service Management Best Practices* Service Process Re-engineering* AWS Cloud XaaS* Azure Cloud XaaS* Data Lake Platform Architecture* Big Data Platform Architecture* Syncdev Product Development