Ben Young Mbt, Csm Email & Phone Number

Wilmington, DE, US

• Lead regional service delivery groups in reducing software delivery times down from months to weeks which allowed the realization of increased contribution margins by 33% across all projects.
• Instructed teams on the adoption of Infrastructure-as-code and the processes to deploy repeatable and scalable infrastructure in a hybrid environment; on-prem and multi-cloud.
• Provided enterprise best practices and processes to both customers and internal software and delivery teams to reduce project delivery times from years to months.
• Guided product engineering and delivery teams with best-in-class infrastructure automation and scalable application delivery processes using standard architectures and models for both ease-of-use and repeatability.
• Managed an eight-person scrum team responsible for pivoting from in-house deployment tooling to Ansible Automation Platform and replacing existing open-source tooling that reduced maintenance and change management.
• Established new CICD capabilities as a sales offering for customers which realized an additional $158 million dollar increase in sales for 2023.

Sneads Ferry, North Carolina, United States

• Young ERP is dedicated to helping small and medium business migrate into the cloud. We use seasoned technologist and skilled expertise to assist companies in taking advantage of the cost and system management savings.
• Presently hosting 2 PaaS only websites using the Microsoft Azure cloud which leverage windows IIS, Verison CDN, cloud storage and pure cloud-based MySQL instances all which allow for page load times in under 5 seconds.
• Manages 5 Microsoft office 365 tenants for local business to include a cloud-only PBX system that is fully integrated with Windows 10 desktop systems.
• Runs several IaaS VMs for quick hybrid-hosting migration solutions for small and medium-sized operations.
• Manages 3 SharePoint online instances all of which have computer-based single sign-on integration so that users only log in once using their Office 365 provisioned accounts.Below is an example of the cloud-only service.

• Rearchitected the Azure cloud environment to accommodate a significant migration of on-premise workloads and to enable long-term future growth and which is supportable by automation processes.
• Orchestrated the cloud migration initiative which saw the successful migration of 222 on-premise servers (47 applications), into a rearchitected Azure cloud over an 18-month timeframe.
• Spearheaded the process of automating IT infrastructure using ServiceNow and Ansible to reduce deployment times from 4 months to 10 minutes.
• Developed organizational-wide framework to pivot towards agile development using current CI/CD process and infrastructure-as-code solutions to create a streamlined approach to IT operations and management of all global.
• Responsibly managed and planned the enterprise cloud agreements for the consumption of $35 million dollars of public cloud resources over a 5 year period.
• Worked with stakeholders, vendors, and operational support groups to design cloud architectures that conformed to all business requirements and incorporated scalability and security best practices.

Conyers, GA

• Designed the PaaS hosting deployment process which saved over $300k annually in Azure expenditures.
• Implemented a dual-purpose DR/Failover architecture in a multi-region topology for both IaaS and PaaS services that automatically engages standby resources when outages are detected.
• Developed the monitoring and alerting single glass pane methodology for over 400 hosted web applications as well as over 1000 windows and Linux virtual machines in a hybrid environment.
• Empowered infrastructure and automation engineers to build CI/CD pipelines using infrastructure-as-code methodologies, almost eliminating manual stand-up and tear-down of services.
• Collaborated with technical experts and architects from multiple IT lanes to build robust and scalable solutions that enable instance growth while minimizing costs and improving performance monitoring.

Athens, Georgia

• Designed and facilitated implementation of the digital IT infrastructure migration plan into the Azure cloud, which will realize more than $500,000 savings over the project lifecycle, decrease server footprints and.
• Worked with UTC stakeholders to help develop the tools and automation process for a global corporate public cloud, to include orchestration and automation of IaaS instances using Scalr CMP, RedHat & GitHub.
• Leveraged multiple 3rd party vendors to create a cross-platform capable, highly scalable digital landscape to improve end-user & customer experiences, decrease IT management overheads and reduce IT administrative costs.
• Planned a location-based inventory tracking system using existing software that is capable of leveraging RFID tracking & 2D barcode scanning in order to save inventory stock overages in excess of $1,000,000 annually.
• Orchestrated and coordinated the security camera system upgrade to an IP based video system to allow for both secure facility access and for outward growth for process improvement metrics collection to enables.
• Instituted Microsoft PowerBI software for querying ERP (JDE) archive data repositories which saved the data warehousing project over $20,000 and eliminated $250,000 in annual software licensing and maintenance.

Watkinsville, GA

• Worked with key stakeholders to plan & implement an ERP model which integrated CRM software, the organizational website and, data storage to promote user-friendly access and enhanced functionality for internal and.
• Delivered Microsoft Azure-based products that allowed for ease-of-use and cross-platform operability which decreased IT overhead costs by 28% and realized an ROI in less than one year.
• Negotiated 3rd party vendor contracts for internal network reconfiguration to enable wireless roaming for over 500 simultaneous users.
• Integrated the organizations' website with YouTube, Google Analytics, Office 365, SharePoint Online and live-streaming services with a hands-off management approach, being operated by technology-limited volunteers.

Athens, Georgia

• Developed a clinical reporting method for clinic staff that reduced metrics reporting errors for a 40,000-patient population by 60% and automated the data modeling process.
• Instituted and managed a local VA Work-Study program that can provide over 500 student veterans career development opportunities while in school.
• Servent-led 5 other student works in various daily support activities culminating in a 30% decrease in appointment no-shows and improved customer service reports.
• Improved and managed interfaces between systems to enhance the coordination of patient care requirements and, secure HIPPA regulated personal information across a multi-branch, geographically separated hospital.
• Coordinated vendor installations and integrations for patient self-service kiosks to reduce check-in wait times by over 70%, dropping the average appointment check-in to just under 30 seconds, including requesting.

Dahlonega, GA

• Managed a five-person team that was responsible for successfully operating and securing the DoD’s digital credentialing and identity system which contained over 2.4 million individual records.
• Assembled and conducted a cross-functional, multi-departmental team to develop a digital and physical security check point for DoD contractor verification that was used across the military.
• Orchestrated an automated data collection and processing system for over 19,000 employees which decreased reporting requirements & decreased data analysis time by 50%.
• Devised a tracking system for manpower strength reporting for a 53,000-square mile region, which calculated critical shortages & digitized HR requests.

Camp Lejeune, NC

• Managed and motivated a 12-member team in global contingency operations with a primary goal of liberating and rebuilding a nation and improving the livelihoods of millions of people.
• Trained and lead a multi-national, multi-language team to focus on inter-team coordination and objective driven goal achievement with little operational guidance from high headquarters.
• Responsible for the successful care and maintenance of over $100,000 worth of U.S. govt. property and for procuring new equipment.

Masters Of Business And Technology, Management Information Systems And Services

Bachelor’S Degree, Computer Information Systems

Activities and Societies: Veterans Association at North Georgia, Oconee Campus Veterans Association, ENACTUS, Finance Society• Created two.