Benjamin J. Ballou, Mpa Email & Phone Number

Winston-Salem, North Carolina, United States

• Review, respond to, and dispatch Asset Protection-related work orders and service requests.• Review incoming applicant background checks to determine applicant eligibility for employment based on the company's pre-established criteria. • Review submitted background checks for accuracy, and if incorrect information was submitted by the store and/or applicant, submit a new background check with the correct information.• Respond to requests for store security alarm codes and coordinate assignments with the security alarm vendor and store management and hosts.• Issue access control fobs for LFS Corporate Office hosts and store LFTG access control fobs.• Review Asset Protection-related invoices and prepare them for approval by the Asset Protection Director prior to turning them into Accounting for payment.• Research and respond to departmental, store, law enforcement, and customer inquiries in a timely and accurate manner while providing excellent customer service. • Provide direction and support to stores and other company personnel.

Winston Salem, North Carolina

• Protect and recover company assets lost due to returned checks, WIC vouchers, forgeries, counterfeiting, shoplifting, and employee theft. • Research and respond to departmental, store, law enforcement, and customer inquiries in a timely and accurate manner while providing excellent customer service. • Help educate store employees on proper procedures and best practices related to various customer transaction types.• Prepare and distribute alerts to stores, asset protection professionals, and law enforcement for incidents involving shoplifting, forced drops, and counterfeit currency.• Prepare and file proof of claims for bankruptcies involving outstanding returned checks, civil demands for shoplifting incidents, and employee theft.• Provide direction and support to stores and other company personnel.

Just Save - Pilot Mountain, North Carolina

Just Save is a division of Lowe's Foods Stores, Inc.Store #117 (Full-time)•Serve as the assistant customer service manager at a small volume grocery store•Manage/supervise front-end employees and customer flow.•Coordinate store's community initiatives, including Friends Feeding Friends hunger reduction campaign and store fundraising for United Way and March of Dimes.•Assist customers with resolving issues they raise.•Produce and verify deposits.•Reconcile and balance cashier tills and the cash office.•Conduct performance audits on front-end employees.

Jamestown, North Carolina

Store #188 (Part-time)•Manage/supervise front-end employees and customer flow.•Assist customers with resolving issues they raise.•Assist with Lowes Foods To Go personal shopping service.•Produce and verify deposits.•Reconcile and balance cashier tills and the cash office.•Conduct performance audits on front-end employees.•Periodically assist Scan Coordinator with weekly price changes.

Greensboro, North Carolina

(Part-time from July 2011-December 2011; Full-time from January 2012-May 2012)•Assist with the scheduling of speakers, venues, catering, and hotels for the program's weekend training sessions.•Travel throughout North Carolina to assist with program activities and events.•Assist with program recruitment.•Research materials of interest for program participants.•Assist with alumni relations.•Assist with the training of the program's new graduate assistant.

Greensboro, North Carolina

(Part-time)•Composed and conducted a survey of program alumni about the strengths and weaknesses of the program that helped lead to improved program delivery and alumni relations.•Assist with the scheduling of speakers, venues, catering, and hotels for the program's weekend training sessions.• Established and maintained program’s social media outlets on Facebook and Twitter•Travel throughout North Carolina to assist with program activities and events.•Assist with program recruitment.•Research materials of interest for program participants.

Greensboro, North Carolina

Store #179 (Part-time) •Manage/supervise front-end employees and customer flow. •Assist customers with resolving issues they raise. •Assist with Lowes Foods To Go personal shopping service. •Produce and verify deposits. •Reconcile and balance cashier tills and the cash office. •Conduct performance audits on front-end employees.

Winston-Salem, North Carolina

Corporate Office: Debt Collection Department (Full-time)•Prepare worthless checks to be filed for legal action in North Carolina, South Carolina, and Virginia.•Establish and maintain relationships with magistrate's offices, worthless check programs, and district attorney's offices.•Compose weekly and periodic reports to communicate with stores in an effort to reduce worthless check losses and to ensure compliance with company standards and policies.•Counsel customers with questions and concerns regarding their delinquent accounts.

Mount Airy, North Carolina

Store #222 (Full-time) •Manage/supervise front-end employees and customer flow. •Assist customers with resolving issues they raise. •Produce and verify deposits. •Reconcile and balance cashier tills and the cash office. •Conduct performance audits on front-end employees.

Winston-Salem, North Carolina

Store #165 (Full-time)•Assume responsibilities of the customer service manager in her absence.•Dispatch fraudulent and/or delinquent checks to the county magistrate's office for legal action.•Manage/supervise front-end employees and customer flow.•Assist customers with resolving issues they raise.•Assist with Lowes Foods To Go personal shopping service.•Produce and verify deposits.•Reconcile and balance cashier tills and the cash office.•Conduct performance audits on front-end employees.

Greensboro, North Carolina

Store #179 (Full-time) •Manage/supervise front-end employees and customer flow. •Assist customers with resolving issues they raise. •Assist with Lowes Foods To Go personal shopping service. •Produce and verify deposits. •Reconcile and balance cashier tills and the cash office. •Conduct performance audits on front-end employees.

Mount Airy, North Carolina

Store #143 (Part-time; Store closed October 2005) •Manage/supervise front-end employees and customer flow. •Assist customers with resolving issues they raise. •Produce and verify deposits. •Reconcile and balance cashier tills and the cash office.

Mount Airy, North Carolina

Store #50 (Part-time; Store closed September 1999) •Manage/supervise front-end employees and customer flow. •Assist customers with resolving issues they raise. •Reconcile and balance cashier tills and the cash office.

Greensboro, North Carolina

(Part-time)•Produce reports using survey data and police data.•Examine grants and determine federal and state requirements contained within.

Greensboro, North Carolina

Political Science Department (Part-time)•Research polling data on Presidential and Congressional issue handling.•Research and analyze voter registration statistics for Guilford County, North Carolina, the State of North Carolina, and the State of Oregon.•Assist with MPA Program and Political Science Department events.•Assist with the production of the MPA Alumni Newsletter.

Master Of Public Affairs (M.P.A.), Concentration In Local Government Management

Activities and Societies: Member, UNCG MPA Student Alliance; President, UNCG MPA Student Alliance (2009-2010)

Bachelor Of Arts (B.A.), Double Major In Political Science And History

Activities and Societies: Member, Pi Sigma Alpha (National Political Science Honorary Society); Member, Phi Alpha Theta (National History.

Associate Of Arts (A.A.), General Education Requirements/College Transfer Track

Activities and Societies: President, Student Government Association (2000-2001); Ex-Officio Member, Surry Community College Board.

High School Diploma

Activities and Societies: President, Student Council (1998-1999); Vice President, Student Council (1997-1998); Yearbook Co-Editor-in-Chief.