Benjamin Bausch Email & Phone Number

Hanover, Md

• Training and mentoring of level I and level II Customer Support Engineers• Familiarity with use of patch panels, assigning VLANS, and Switch configurations (Alcatel and HP)• Proficient in use of Active Directory, Office 365, and Hybrid Server• Daily use of SharePoint, OneDrive, and other cloud-based resources

Hanover, Maryland, United States

• Initiated to share bench repair work with bench technician• Specialized and trained peers in the operation and maintenance of JXC’s (Jackpot Stations) and TRU units (ATM Machines)• Proficient in the maintenance and repair of cage (cashier/banking) equipment• Familiarity and repair of slot machines produced by a variety of manufacturers

Hanover, Maryland, United States

• Create and update SOP’s as new products/methods are implemented• Monitor, troubleshoot, and restart services as necessary• Perform level I and II troubleshooting and repair activities related but not limited to PC’s, desktops, laptops, tablets, phones, and printers• Setup, troubleshoot, and support Mitel VoIP phone systems • Responds to change request management plans including installing new equipment and supplying end-user desk side support

Hanover, Maryland, United States

• Repair and maintain VLT equipment (slot machines)• Supply the first point of contact for repair requests

Darnestown, Md

• Designed retail website & maintained various social media platforms.• Photographed and designed company “Lookbook” for commercial applications and Saks 5th Avenue associates.• Implemented quarterly media design changes to marketing material based on trend forecasting.• Developed PowerPoint presentations for public appearances and prospective retail clients.• Assembled over 70% of jewelry to be sent to various store fronts.

Martinsburg, Wv

Promoted from within, based on exceptional performance and customer investment• Taught product seminars for customers and associates on a monthly basis• Increased sales of additional monthly services & mobile accessories through product seminars• Provided and demonstrated solutions for Service Technicians throughout the company• Trained new employees on proprietary software and company compliance• Developed and maintained large customer following• Inventory shrinkage control & management

Vienna, Va

• Assisted in coordinating and overseeing all aspects of home remodeling projects• Developed spreadsheet database of products & drawings relevant to client projects• Wrote and implemented use of office manual for the use of wide-format plotter/scanner• Wrote and implemented use of office manual for editing & archival of architectural drawings• Provided technical support for company intranet, e-mail, connectivity and system maintenance• Tested new hardware and software components for compatibility with existing desktop configurations

Silver Spring, Md

• Manage and coordinate all projects assigned in the Virginia region• Manage project milestones and budgets from preliminary assessment through completion• Monitored performance to ensure commitments to all parties were met• Trained new project managers on the use of MS Access database, proprietary software, and company compliance.• Develop and provide routine reports to senior management and accounting

Master’S Degree, Digital Forensics & Cybersecurity, 3.0

1st year completed. Currently in progress.

Bachelor Of Arts (B.A.), Fine/Studio Arts, General, 3.28

Bachelor of Arts - Lithography, Drawing, Painting Strong studies in Art History Foreign Language Requirement - 3.5 years Mandarin