Benjamin Bavel Email & Phone Number

Giv'At Shmuel, Center District, Il

Antwerp, Flemish Region, Belgium

A family business where I am helping my father in an administrative role while I look for my next challenge.

Tel Aviv, Israel

● Handled user tickets from the Rapid Hub using Zendesk. Tickets came from regular hub users as well as enterprise hub users.● Joined weekly Product / Bug meetings to review and handle any new issues that was raised from our customers. We used ClickUp for logging and tracking Bugs and Feature Requests.● Familiarized myself with all the product offerings that Rapid provided (Rapid Studio [previously known as Rapid API Hub] as well as Rapid for Mac [previously known as Paw]).● Just like any other Support Role, I had to collect, manage, and see to conclusion any crisis. We used Slack to communicate urgent issues. The Rapid Deployment was Agile, and you could expect issues to arise when a deployment was done.● Was let go due to mass layoffs at the company.

Tel Aviv, Israel

• Assisted in the Onboarding process in several roles. Also provided assistance and training to customers to get the most out of Wix Answers.• Provided customer feedback on the product to the Product Team, and prioritized bugs to be looked into by the R&D Team. • Familiarized myself with advanced implementation features of Wix Answers by means of Webhooks, API's and SDK's, with the goal of aiding customers with integration with their own Back Office Tools.• Took part in on-call rotation, monitoring several slack channels that were both used for alerts, and shared with customers to report on any critical issues.• Investigated issues from customer complaints, either through error logging in Grafana, BI Tools, regressions in lifecycle deployment or experimental features.

Tel Aviv, Israel

• Familiarized myself with multiple Wix products and verticals with the goal of obtaining a deeper understanding of the product to better troubleshoot user issues.• Recreated user bugs from scratch, and properly reported them in a Jira system for escalation to R&D.• Extracted user data through several tools, such as BI data with SQL, error logging in New Relic or regressions from experimental features and lifecycle deployment.• Gained a relatively good understanding of Google Chrome Dev Tools to understand behaviors, errors, trends, data sent and received by API's, network issues, local storage and cookies.• Handled multiple crisis situations, providing up to date information to WIX users through Wix Answers.• Educated new and senior employees on the WIX environment with training sessions that included complex materials such as Google Chrome Dev Tools, DNS, trace routes, remote log me in sessions…

Bet Dagan, Central, Israel

London, United Kingdom