Benjamin Bavel

Benjamin Bavel Email and Phone Number

Technical Support Specialist @ BonData
Giv'at Shmuel, Center District, IL
Benjamin Bavel's Location
Givat Shmuel, Center District, Israel, Israel
Benjamin Bavel's Contact Details

Benjamin Bavel personal email

n/a
About Benjamin Bavel

Today, I'm helping airlines unleash new possibilities. Together with the team at GO7, we transform travel brands by putting power back in their hands. For us, that means putting the customer at the center of what we do. So that airlines can deliver by being agile, flexible, and willing. Let's connect if you want to learn more about our flexibly designed products.

Benjamin Bavel's Current Company Details
BonData

Bondata

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Technical Support Specialist
Giv'at Shmuel, Center District, IL
Website:
bondata.ai
Employees:
17
Benjamin Bavel Work Experience Details
  • Bondata
    Technical Support Specialist
    Bondata
    Giv'At Shmuel, Center District, Il
    View
  • Berg Larsen
    Administrative Assistant
    Berg Larsen May 2023 - Present
    Antwerp, Flemish Region, Belgium
    A family business where I am helping my father in an administrative role while I look for my next challenge.
  • Rapidapi
    T1/T2 Technical Support Engineer
    Rapidapi Jul 2022 - Feb 2023
    Tel Aviv, Israel
    ● Handled user tickets from the Rapid Hub using Zendesk. Tickets came from regular hub users as well as enterprise hub users.● Joined weekly Product / Bug meetings to review and handle any new issues that was raised from our customers. We used ClickUp for logging and tracking Bugs and Feature Requests.● Familiarized myself with all the product offerings that Rapid provided (Rapid Studio [previously known as Rapid API Hub] as well as Rapid for Mac [previously known as Paw]).● Just like any other Support Role, I had to collect, manage, and see to conclusion any crisis. We used Slack to communicate urgent issues. The Rapid Deployment was Agile, and you could expect issues to arise when a deployment was done.● Was let go due to mass layoffs at the company.
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  • Wixanswers.Com
    Onboarding Specialist
    Wixanswers.Com Jun 2020 - May 2022
    Tel Aviv, Israel
    • Assisted in the Onboarding process in several roles. Also provided assistance and training to customers to get the most out of Wix Answers.• Provided customer feedback on the product to the Product Team, and prioritized bugs to be looked into by the R&D Team. • Familiarized myself with advanced implementation features of Wix Answers by means of Webhooks, API's and SDK's, with the goal of aiding customers with integration with their own Back Office Tools.• Took part in on-call rotation, monitoring several slack channels that were both used for alerts, and shared with customers to report on any critical issues.• Investigated issues from customer complaints, either through error logging in Grafana, BI Tools, regressions in lifecycle deployment or experimental features.
  • Wix.Com
    Technical Support Engineer
    Wix.Com Feb 2013 - Jun 2020
    Tel Aviv, Israel
    • Familiarized myself with multiple Wix products and verticals with the goal of obtaining a deeper understanding of the product to better troubleshoot user issues.• Recreated user bugs from scratch, and properly reported them in a Jira system for escalation to R&D.• Extracted user data through several tools, such as BI data with SQL, error logging in New Relic or regressions from experimental features and lifecycle deployment.• Gained a relatively good understanding of Google Chrome Dev Tools to understand behaviors, errors, trends, data sent and received by API's, network issues, local storage and cookies.• Handled multiple crisis situations, providing up to date information to WIX users through Wix Answers.• Educated new and senior employees on the WIX environment with training sessions that included complex materials such as Google Chrome Dev Tools, DNS, trace routes, remote log me in sessions…
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  • Greenroad
    Customer Support Engineer
    Greenroad Feb 2012 - Feb 2013
    Bet Dagan, Central, Israel
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  • Morningstar
    Customer Support Executive
    Morningstar Oct 2011 - Feb 2012
    London, United Kingdom
    View
  • Group Nbt
    Customer Support Engineer
    Group Nbt Feb 2011 - Sep 2011
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  • Nice
    T1 Support Engineer
    Nice Sep 2009 - Dec 2010
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  • Celebros
    Helpdesk Engineer
    Celebros Feb 2008 - Sep 2009
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  • Edusoft Ltd.
    Post Sales Coordinator
    Edusoft Ltd. Apr 2007 - Nov 2007
    View

Benjamin Bavel Skills

Help Desk Support Customer Support Agile Methodologies Customer Service Start Ups Web Applications Scrum Saas

Benjamin Bavel Education Details

Frequently Asked Questions about Benjamin Bavel

What company does Benjamin Bavel work for?

Benjamin Bavel works for Bondata

What is Benjamin Bavel's role at the current company?

Benjamin Bavel's current role is Technical Support Specialist.

What is Benjamin Bavel's email address?

Benjamin Bavel's email address is be****@****el.info

What schools did Benjamin Bavel attend?

Benjamin Bavel attended Touro University.

What are some of Benjamin Bavel's interests?

Benjamin Bavel has interest in Travelling, Flying, Saxophone, Biking, Hiking, Swimming.

What skills is Benjamin Bavel known for?

Benjamin Bavel has skills like Help Desk Support, Customer Support, Agile Methodologies, Customer Service, Start Ups, Web Applications, Scrum, Saas.

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