Benjamin Beck Email and Phone Number

Colleges partner with Ocelot to answer financial aid and student service questions efficiently in ways students like – through a conversational self-service chatbot and short video explainers. Students are provided with immediate and consistent answers 24/7/365, making the topics easy to understand, and reducing demands on staff. We exist to make a better life more accessible.

We are a fast-growing business services provider of customer experience management. With operations in US and Philippines, The Launchpad specializes in supporting its clients’ business by combining operational excellence through high performing customer service & B2B lead generation program, with deep domain expertise in key industry verticals.Heavily focused on people, processes and technology, we offer a comprehensive suite of solutions that help your business maximize productivity by creating cost efficiencies through continuous process re-engineering, technology and quality control processes.We always create partnerships with our clients, rendering a strong combination of business consultancy, process optimization, and the latest technology trends to deliver maximum performance from the outsourced functions.We have a dedicated and well-trained team of customer support specialists who consistently provide excellent services, delivering in a timely and cost-effective manner. We support our clients with custom-made, quality solutions aligned with best practices, resulting in reduced operation costs, operational excellence and compliance.What makes us different:- A customer-centered approach to business- Extensive experience in business and coaching- Help our clients build long standing relationships with their customers- Handpicked and well-trained customer service team- Agility & flexibility.- High performance e-Commerce CSR.- Exclusive B2B lead generation program

Ben oversees the company’s client delivery teams as well as the finance function. Ben has a deep understanding of client management in the eDiscovery industry, having led numerous large-scale, complex engagements over the past several years covering every stage of the EDRM. He is especially skilled at balancing high level, strategic decisions on matters with attention to detail, complex analysis and tight process management. For example, he led the client client delivery team supporting the eDiscovery industry’s first ever fixed-price Managed Service. Over a 5 year period Ben’s team handled hundreds of matters in IP, antitrust, securities, labor & employment and internal investigations, and through highly customized case planning, search iteration and review workflows saved the client over $100 million, and delivered a 98% data minimization rate. Ben is an outstanding process builder. He has pioneered Discovia’s innovative workflows in multiple areas of search, review and quality assurance workflow. A few examples include: the development of a categorized / clustered review in a fast-moving IP matter for a Fortune 20 corporation; the development of successful predictive review workflows in numerous matters, including acting as the PMK for clients in numerous meet and confer discussions and declarations, and delivering over $1 million in savings for a leading foodservice company; Discovia’s proprietary Junk File Analysis (JFA) process, which typically leads to a 20-40% reduction in data volume for review; and Discovia’s proprietary Pre-Production Validation (PPV) process, which identifies privilege documents in close to 50% of productions signed off by counsel. In the finance arena, Ben has led the development of client profitability analysis, and oversees the company’s pricing strategies. Ben is an outstanding mentor and people manager – he receives rave reviews from the team members he manages and coaches.