Responsible for efficient, client-facing packaging project management for an internationally recognized consumer electronics client.• Acted as primary liaison with client throughout creative process, maintaining daily contact to resolve concerns, facilitate communication, and ensure satisfaction• Oversaw all aspects of package design and product photography from conception to completion• Intuitively interpreted client requests and took appropriate action to ful>ill them•… Show more Responsible for efficient, client-facing packaging project management for an internationally recognized consumer electronics client.• Acted as primary liaison with client throughout creative process, maintaining daily contact to resolve concerns, facilitate communication, and ensure satisfaction• Oversaw all aspects of package design and product photography from conception to completion• Intuitively interpreted client requests and took appropriate action to ful>ill them• Continually tracked project statuses and maintained constant contact with client to ensure project deliverywas on time and within budget• Developed clear, concise creative briefs to effectively guide the design process• Managed and maintained vendor relationships Show less

Established and maintained customer rapport by explaining estimates, obtaining customers' approval of recommended work, answering questions and addressing concerns, and arranging towing and/or temporary transportationAscertained automotive problems and services by listening to customers' descriptions of symptoms, clarifying descriptions of problems, conducting inspections, checking vehicle maintenance records, and examining service schedulesAssigned jobs to technicians based on… Show more Established and maintained customer rapport by explaining estimates, obtaining customers' approval of recommended work, answering questions and addressing concerns, and arranging towing and/or temporary transportationAscertained automotive problems and services by listening to customers' descriptions of symptoms, clarifying descriptions of problems, conducting inspections, checking vehicle maintenance records, and examining service schedulesAssigned jobs to technicians based on skill level and current resource utilizationReviewed works-in-progress continually to ensure quality and timelinessPrepared repair orders by describing symptoms, problems, and causes, as well as repairs and services required; obtaining approval signatures; entering information into service database systemDeveloped estimates by determining the cost of materials, supplies, and laborVerified warranty coverage by examining records and papers; explained provisions and exclusionsUpdated job knowledge by participating in educational opportunitiesMaintained automotive records by recording problems and appropriate corrective actions Show less

Developed marketing materials (reports, survey instruments, moderator’s guides)Conducted statistical analysis of primary data researchedDeveloped secondary research guide designsCreated attitude and perception studiesDesigned and coordinated marketing research projectsDeveloped secondary research guides, moderator's guides, and attitudinal surveysCoordinated collection and coding of mail surveys into SPSS softwareAnalyzed results and… Show more Developed marketing materials (reports, survey instruments, moderator’s guides)Conducted statistical analysis of primary data researchedDeveloped secondary research guide designsCreated attitude and perception studiesDesigned and coordinated marketing research projectsDeveloped secondary research guides, moderator's guides, and attitudinal surveysCoordinated collection and coding of mail surveys into SPSS softwareAnalyzed results and formulated conclusions and recommendationsSummarized study results in written reports and PowerPoint presentationsMaintained communications with clients and delivered progress updates Show less

Supervised signal intelligence/electronic warfare operationsIntercepted, identified, and recorded designated foreign voice transmissionsOperated equipment configured to collect and produce written records of nonstereotyped foreign voice radio transmissionsIdentified language spoken in an assigned geographic area and categorized voice signals by activity typeExtracted essential elements of information from foreign language transmissions to support mission… Show more Supervised signal intelligence/electronic warfare operationsIntercepted, identified, and recorded designated foreign voice transmissionsOperated equipment configured to collect and produce written records of nonstereotyped foreign voice radio transmissionsIdentified language spoken in an assigned geographic area and categorized voice signals by activity typeExtracted essential elements of information from foreign language transmissions to support mission reporting requirementsScanned written foreign language material for key words and indicatorsProvided translation assistance to analysts through written records, hand-copied or gisted, of foreign intercepted communicationsOperated communication equipment for SIGINT tasking, reporting and coordination Show less

Communicated with customers over the telephone to attain routine information in a timely, pleasing, and efficient mannerPerformed up sell, cross sell, and promoted specials or new customer services to further the sales growth of all campaignsAnalyzed questions and/or complaints on products and services to provide satisfactory finalization to concerns by referring to published materials, secondary sources, and/or senior staffSet up new customers for service, including… Show more Communicated with customers over the telephone to attain routine information in a timely, pleasing, and efficient mannerPerformed up sell, cross sell, and promoted specials or new customer services to further the sales growth of all campaignsAnalyzed questions and/or complaints on products and services to provide satisfactory finalization to concerns by referring to published materials, secondary sources, and/or senior staffSet up new customers for service, including taking orders and entering in pertinent customer information to ensure reliable and valid information is available for analysis and order trackingUndertook and completed all required training for courteous and efficient completion of position's essential dutiesParticipated in training requested by management to further the career growth opportunities of the employee Show less