Benjamin Beyens Email & Phone Number

Antwerp Area, Belgium

-All-round B2B - Single point of contact for employees of three companies-Both support and provisioning-Windows/Citrix-based environment-Hardware, software, MDM, decentralized printing, thin and fat clients, mobile devices etc-Neck deep in access management, rights, on- and offboardings, user definition in a handful of tools and applications-On-site interventionsProjects I've been a part of:-Migration iPhone 5 to iPhone 7 (+/- 200 people)-Replacing thin clients by laptops (staging laptops, preparing workplaces, troubleshooting issues)

Antwerp Area, Belgium

IT consultant. Currently at Informatica Vanbreda supporting Vanbreda and Cigna employees at what's probably the most all-round helpdesk I have been at so far.-First level incident and request handling in a mainly Citrix-based environment-Have been part of an iPhone migration project and the MDM enrollment procedure that comes with it-Provisioning of hardware, users, AD objects and groups-Escalating to and working closely with teams in different time zones-Handling calls, e-mails and walk-in issues

Antwerp Area, Belgium

Receiving, planning and dispatching everything advertisement related.

Antwerp Area, Belgium

Technical support for KBC users and eployees at 24+ in Antwerp. This for a project where KBC online was being replaced by KBC Touch as a new online banking tool.

Dublin

-Flagged/reported content review according to Facebook guidelines-Practical ownership of the Dutch speaking market (Benelux and SA)-Searching for and reporting tendencies and repeated unwanted behaviour directly to Facebook-Being part of the most lovely international environment, working close with people from literally all over the globe

Eastpoint Business Park Dublin

-Customer representative for Google via Arvato. Handling queries via phone and email regarding Google My Business. Both technical as account related issues. Close contact with the colleagues at Google Adwords and Maps.-Dutch communication manager: contact point for Google's policy updates regarding GMB

-Technical support at the Hewlett-Packard/AkzoNobel desk, leverage with Alcatel-Lucent and Philips. Succesfully completed the teamleader OAK training course.-Server management, profile management in Active Directory, hard- and software related issues, mobile VPN set up and management, software pushes etc.-Catch-and-dispatch when needed, close contact with second and third levels both on user's location as other places