Benjamin Ho, Mha, Ssgbc Email & Phone Number

Tampa, FL, US

Greater Orlando, Florida, United States

Greater Tampa Bay Area

Greater Tampa Bay Area

Orlando, Florida, United States

Renton, Washington

• Led the Care Chat multi-channels upgrade project from initiation to finalization within 2 months.
• Raised Care Chat weekly volume from 500 to 700+ completed chats within 3 months post-upgrade.
• Incorporated multi-channel upgrade for Care Chat across operation teams that include pediatricians, pharmacy contact center, primary care appointing center, and member services.
• Interpreted performance metrics and member satisfaction rating from Tableau to identify members’ unmet needs.
• Executed Kaizen methods to improve lead and tech times in Care Chat for reasonable and incremental volume growth.
• Created new user guide for Care Chat and on-boarded new providers from Washington Permanente Medical Group.

Taipei City, Taiwan

• Successfully out-licensed a novel long-acting pain management intramuscular injection, Naldebain ®, in Taiwan for $3M and in China for $15M
• Managed the product logistic of Naldebain® for licensees in 15+ cities in Taiwan and 60+ tier II and III cities China
• Conducted oversea licensing activities with 30% progression in South East Asia market assessment
• Quantified clinical results for new product life cycle management of Naldebain® with 3 other dermal routes including patches, ointment, and cream to extend market opportunity
• Facilitated year-round oversea visits that increase client retention rate by 50% for licensing opportunity

Taipei City, Taiwan

• Provided administrative supports to senior management in an efficient and effective manner on the daily basis; including meetings and travel arrangement, agreements and contracts, etc
• Organized company-wide staff meetings among all departments on a regular basis; prepared agenda, coordinated presenters and content of the meetings
• Coordinated, and circulated information regarding external training, international conferences for business opportunities, and/or professional events pertinent to company global business

Taipei City, Taiwan

• Optimized 2 existing analytical methods for quality assurance of selected generic drugs and their active pharmaceutical ingredients (API) in cancer treatments
• Applied related literatures and pharmacopeia to ensure quality of the analytical results from Fourier transform infrared spectrometer, gas and high-performance liquid chromatography
• Generated full cycle analysis of a control-releasing drug, leuprolide acetate injection, which has two dosing designs one- and three-month for prostate cancer
• Integrated experimental data over assay, related substances, stress test results, and quality assurance for every studied generic drug, its API and excipients

Taipei City, Taiwan

• Supervised recruits and responded to their related issues during the time of civil service
• Executed the propaganda and management from National Conscription Agency
• Arranged none-profit events such as caring for elderly people without family supports, children traffic safety advocacy, the homeless, blood donation and charity marketplaces
• Supported and maintained the English website and images for National Immigration Agency

Taipei City, Taiwan

• Certified candidate in international business administration and financial policy adoption at the National Securities & Futures Institute courses designated to capital market and economic trends with 100+ hours in.
• Simplified data collection, monthly market assessments, and reports in the development of biotechnology

Master Of Health Administration, Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Chemistry