Benjamin Bove Email & Phone Number

Pacific Palisades

Luxury brand specialized in fragrance, beauty and home products• Supervise stock control and inventory in accordance with the company policies• Performed EODs and EOMs reports outlining the KPIs and the customer experience• Manage all delicate situations related to sales and returns, while respecting customers and company procedures • Supervise and manage a team of 3 people, including the conception and management of their monthly schedule, as well as the calculation of their commissions• Daily meetings to keep the team informed of the store’s overall performance reviews• Assign quantitative and qualitative objectives during performance reviews in line with Byredo HR policy and development needs KPIs • Identify, attract, recruit, develop and retain talent in partnership with retail director and HR • Demonstrate sales leadership by playing an active role in the field, and focusing on VIP relationships • Implement action plans to achieve sales targets and financial results (e.g.: For the Xmas season, I brought in an engraving and calligraphy artist to personalize Xmas purchases and boost store traffic and sales. This idea and the artist were subsequently used in 5 other Los Angeles stores for similar events)

Pacific Palisades

Luxury brand specialized in fragrance, beauty and home products• Manage sales and optimize every stage of the sales process• Perfectly embraces the Byredo customer experience and sales ceremony• Promote cross-selling and up-selling, strived to exceed KPI targets by guaranteeing the highest quality sales and customer experience• Feed the CRM in order to maintain and develop the relationship by offering a personalized approach• Manage the customer portfolio through individual customer relations activities, either proactively or exclusively through the Byredo customer application• Ensure after-sales service is carried out in the same spirit as sales, following company standards to maintain customer satisfaction and loyalty in order to promote brand’s image• Appointed Brand Ambassador in Jun 2023 : Weekly meeting with the corporates to give feedback on the previous week’s progress (what were the best sellers, traffic, update on forthcoming novelties). Take written and oral reports of these meetings to my manager and the team

Los Angeles, California, United States

• Supervise stock control and restocking directly at the warehouse• Performed EODs and EOMs reports outlining the KPIs and the customer experience• Develop customer relationship and handle e-sales• Dress and propose pieces from collection to influencers and actresses in partnership with the brand in order to ensure its visibility on social media

Ville De Paris, Île-De-France, France

Right-hand to the Founder Edward Achour• Oversaw EU trade shows organization from logistics and set up to wholesale sales & order follow ups (White in Milan Italy, Première Class in Paris France)• Performed merchandising tasks like setting up collections with a synergy in multiple regional showrooms all over Europe as well in multi-brand stores (Paris, Milan, Anvers, Lisbon, London, Düsseldorf)• Created and maintained a CRM tool to manage & grow client database, with sales trackers, orders follow ups and distributors / client preferences or specifics, in order to support and enhance brand marketing / events initiatives listing all doors, prospects and retail clients across Europe

Ville De Paris, Île-De-France, France

• Hired lead and trained a team of 4 sales people• Promoted sharing best practices daily and motivated my teamthough a combination of individual and store based goals and rewards • Successfully increased sales by 20% when first implementing this combined reward system while enhancing the genuine client experience

Ville De Paris, Île-De-France, France

• Managed a 2 153 Sqft Flagship store, lead & trained a team of 4 sales people to apply Sandrosales policy to achieve our monthly goals (specific sales KPI, average shopping cart per salesperson, andsales team revenue objective), and succeed in their professional growth.• Set up team members floor coverage and zoning (in order to cover all the floor), merchandising, and inventories management• Implemented a motivational goal program based on individual 1 team objectives with the support of the VP of Sales. (monthly sales threshold to achieve and rewarded with collection pieces selected upstream..).• Organize and Set up events such as brunch or cocktails party to generate customer traffic• Attended multiple events to optimize store and brand visibility and involvement in community happenings

Ville De Paris, Île-De-France, France

TV shows> « Queer eye » (French Version) - TF1 broadcasted in France and in more than 5 other French speaking countries like Belgium, Luxembourg, Switzerland or Algeria.> « Une Famille au Top » - NRJ 12> « Jury de Star » - NT1> « 100% Phénomène » - TF6• Met with the client to understand his personality and create a wardrobe makeover according to these unique features and needs: body shape knowledge, colorimetry, and makeover recap• Created the client personal diagnosis before the makeover• Presented clothes selection for approval - according to the needs and client’s expectations• Performed men/women makeover in partnership with hair stylist professionals, make up artists and clothing brands

Ville De Paris, Île-De-France,

Built genuine relationships with Brand Designers over the years. (Edward Achour while at Carven, Jean-Claude Jitrois....)Modeling agencies:- L'Agence de Mannequin Paris (France), - Bananas Mambo Paris (France), - City Model Management (San Francisco)• Editorial photography for Thierry Mugler, Galeries Lafayette, Cosmopolitan, Gala, VSD, L'officiel, EnvyMan…• Runway for Carven, Dior, Jean Paul Gauthier, Gucci, Dolce & Gabbana…• Cabin model sizing & fitting for Lucien Pellat Finet, Galeries Lafayette…• AD Campaigns for Lessives Ariel (Laundry detergents), McDonald France at Big Mac launch

Jean-Claude Jitrois is one of the biggest Designers specialized in leather Couture. He is the creator of the first stretch leather, and developed in 2009 the first washable & ironable leather.https://jitrois.com/fr/• Selected and attended a field Sale Training in retail over six months, to observe & understand clients' needs & expectations, as well as Market favorites (pricing, assortment, client experience...)• Promoted to Head Designer Stylist Assistant and prepared each collection synergy between Ready-To-Wear (RTW) and Accessories (Acc.) to make the Jean-Claude Jitrois look. • The RTW and Acc Collections in Wholesale showrooms during Fashion weeks.• Region/Market/Distributor feedback to the Head Designer in order to customize some pieces to market specifics.

Paris

Edward Achour RTW Head Designer era at Maison CarvenTranslated the Head Designer's vision & story of a collection by ensuring the Runway show success:• Monitored flow & order of "passage" of the looks on the Runway• Screened brand aesthetic and look specifics on every model backstage during the show• Trouble shouted any last minute issue and optimized Model use by coordinating backstage adjustments with each craftsman (Sewers, Valet, Hair, Make up...)

Sale Training & Store Director

Sale & Training Sield

High School Diploma