Manage the day to day operations of a multi unit restaurant group in Houston TX.

Managed the day to day operations of Vbar St. Marks while acting as the Beverage Director for the entire Vbar Group, responsible for beverage inventory, pricing and ordering for all 3 Vbar locations. Successfully regrew Vbar St. Marks revenue goals. VBar St. Marks was sold in September 2017.

● Manage the floor during dinner and brunch service, make sure host wait times are accurate and seating is optimized● Solely responsible for the profitability of the beverage program; increased beverage sales by 53%● Developed a mixology program, working with the bar team to create new and exciting weekly cocktail specials● Improved the use of space and steps of service to gain efficiency and consistency and increasing the bar’s profitability● Implement controls to manage inventory and control losses, while increasing bar profitability.● Monitored average beverage cost; to maximize profits by pinpointing areas of loss or theft● Implement bar management program that can be used in multiple locations● Install proper beer handling system to allow for more efficient and safer storage of beers● Choose and present for consideration appropriate beer/wine/spirits that fit both clientele and margin needs

● Overall responsibility for the functioning of both Windsor locations, ensuring that they operate efficiently and profitably while fulfilling our commitment to their guests● Hiring, training, scheduling, and supervising bar/restaurant staff● Managing all other managers, to make sure all management aspects are handled appropriately on a daily basis, from cash handling to staffing needs● Making sure all staff adhere to our service standards and all guests are treated to an extraordinary experience● Ordering of supplies, maintaining inventory, and monitoring loss control procedures● Assuring Dept. of Health requirements are met; monitoring staff to assure that liquor regulations are obeyed● Responsible for amending drink specials and booking private parties to maximize customer traffic and revenue● Preparing payroll, assuring all invoices are received and forwarded for prompt payment.● Financial oversight of both bars, including assuring our nightly drops are accurate, handling all chargeback requests, and maintaining accurate banks for each location● Handling all reservations and resolving any guest complaints● Assist all other managers in managing the floor of the restaurant, including resolving customer issues, ensuring proper service standards are upheld, and no guest is ever unhappy● Assist in the hiring process for all new hires, including interviewing, training and scheduling

● Increased Bar income by 83%● Overall responsibility for the functioning of Bar Thalia, ensuring that it operates efficiently and profitably while fulfilling its commitment to its guests● Selling and overseeing execution of parties to renters and outside groups● Hiring, training, scheduling, and supervising bar staff● Ordering of supplies, maintaining inventory, and monitoring loss control procedures● Assuring Dept. of Health requirements are met; monitoring staff to assure that liquor regulations are obeyed● Responsible for developing a marketing plan including generating drink specials and private parties to maximize customer traffic and revenue● Preparing payroll, processing all invoices for prompt payment. Financial oversight including budgeting, tracking and projecting income and expenses.● Planning food and beverage menus with the head chef● Resolving customer complaints● Setting and creating signature cocktail list

● Manage the bar including opening and closing, maintaining an accurate cash drawer, updating Point-of-Sale (POS) registers, mixing drinks, and serving food to guests.● Set signature cocktail list, interview and advise on the hire of potential bar tenders, assist in determining the schedule based on event needs, and fill-in on any shift that requires coverage.● Answer any guest questions regarding the space, assist in resolving any guest concerns or problems that arise, and ensuring that all guests enjoy their experience at the bar.● Optimizing ALOHA to maximize its potential for the bar.● Implementing policies to allow our kitchen to operate at its full potential.● Implementing policies that allow for consistency throughout all bar tenders and give guests an excellent experience.● Maximize sales by up-selling to premium brands.● Train all new hires on procedures including use of POS and opening/closing procedures.● Network with customers to encourage repeat business.

Maximized sales by up-selling to premium brands, networked with customers to generate recurring business, and maintained an accurate cash drawer.Marketed the bar, including off-site promotional work.Provided excellent customer service to all guests.

Taught beginner to advanced English to students ranging in age from 6 to 17 years.Reviewed and adjusted the curriculum to an appropriate level maximizing the students' growth.Tutored upper level students in subjects including world history, economics, and algebra which prepared them for the academic year at foreign schools.Taught one-on-one reading and writing classes.

Successfully managed financial, legal, and medical aspects of an inventory of multi-million dollar to incident only worker's compensation claims from initial investigation to resolution.Conducted negotiations directly with opposing counsel or injured workers. Brought claims to resolution through compromise, thus eliminated the companies' future financial exposure.Assured timely return to work utilizing nurses, disability guidelines, doctor's opinions, and my own professional judgment.Communicated daily with doctors and other medical professionals on medical causation and appropriateness of treatment to reduce financial exposure.Minimized financial exposure using medical management and litigation practices.Attended claims reviews to summarize the status of a customer's open claims and assist in client retention.

Opened/closed all files. Determined and resolved conflicts of interest for the firm.Maintained an accurate filing system, included secure off-site storage.Verified the accuracy of bills, posted bills and applied payments to accounts.Maintained an accurate record of all vendors and invoices. Assured timely remittance of all invoices.