- Advised the executive leadership team and Board on emerging technologies, digital trends, and infrastructure advancements, ensuring alignment with the organisation's mission and strategic goals- Delivered a technology strategy and roadmap that offered growth and transformation for current and future business goals- Oversaw global IT service delivery, restructuring the in-house team and implementing managed service providers (MSPs) to maintain seamless operations and uphold high-quality service standards (Japan, Singapore, Hong Kong, US, Greece, Denmark and UK)- Directed a £2M initiative to overhaul the legacy on-premise technology stack. Spearheaded the migration to cloud and co-located datacentres utilising Microsoft Azure, M365, and Nutanix HCI, achieving significant reductions in complexity and cost, and enhancing scalability- Successfully transformed the end-user compute model from Citrix to a managed laptop environment, enhancing efficiency, mobility, and user experience across the organisation- Delivered a £6M multi-year transformation programme, streamlining business processes and implementing a new insurance platform and data warehouse for Britannia P&I. Managed outsourced development teams through Agile Scrum for successful delivery- Chaired BCP and Operational Resilience committee and directed a project to identify important business services, define impact tolerances, execute scenario tests and remediate vulnerabilities to comply with the FCA’s updated framework- Collaborated with a top-tier cyber security firm to establish an Information Security Office as a Service (ISOS), delivering comprehensive cyber security solutions including Managed Detection and Response, Incident Response, and advisory services to safeguard in-house developed software assets and offer ISO27001 consultancy- Designated SMF3 under the FCA Senior Managers & Certification Regime

- Collaborated with Pembroke's executive leadership to formulate a strategy for expanding underwriting distribution into the Syndicate in preparation for the sale of Pembroke Managing Agency by Liberty Mutual- Designed and led a robust system selection process and RFP for an MGA Insurance system to support the growth initiative- Successfully managed the implementation of the selected Insurance system with the vendor and senior stakeholders from newly established business units in the UK, US, Dubai, and Latin America- Supported Hamilton Managing Agency with the negotiation of transitional services provided by Liberty Mutual following their purchase of Pembroke Managing Agency

- Led the UK technology team in this WTW captive startup on the inception and design phase to build a multi-channel and data driven underwriting platform- Orchestrated collaboration between suppliers and in-house data and technology specialists to build a team proficient in delivering future-state systems architecture models

- Advised CIO and Board on the best strategic systems and architecture following the acquisition of a European MGA (Belgium) and carrier as part of their Brexit strategy and ambitious growth plans in preparation for a sale event- Conducted RFI and RFP processes with market-leading insurance platform suppliers (Xuber, Guidewire, Duck Creek, Sapiens, Verisk); led vendor workshops and scoring sessions with key stakeholders across the business; and made recommendations to the client’s executive team on the most suitable platform

- Partnered with the UK COO and global CIO to define and drive technology strategy, successfully implementing global growth initiatives tailored to the unique needs of the International segment- Cultivated strong relationships with managed service providers and vendors to maximise value for Ironshore, leading change projects to elevate their service delivery- Managed a globally dispersed team and an application services budget of $26M, responsible for IT service delivery to carriers, coverholders, and third-party capitalised syndicates in London, Bermuda, Toronto, Singapore, Hong Kong, Sydney, Dublin, Miami and Dubai- Responsible for delivery of the International segment’s change programme including Datawarehouse and Financial Close Reengineering to meet the financial close timescales required for an IPO or sale event- Executed initiative to outsource ITO and BPO services from Ironshore to Genpact. Production of success criteria and management of successful knowledge transfer from onshore personnel to offshore support staff- Implemented Policy Administration and Insurance systems for the Syndicate, Company market carrier (Ireland), and Coverholders using the Xuber family of products- Managed and executed office relocation projects in both Dublin and London to accommodate the organisation’s rapid growth in headcount- Led the separation and integration of IT systems and managed the office relocation for Pembroke Managing Agency, following its acquisition by Ironshore from Chaucer Group