Ben Broadhurst Email & Phone Number

London Area, United Kingdom

South East

South East

Sales Executive

Reading, Berkshire, United Kingdom

United Kingdom

· Dealing face to face with customers and making sure that all works are competed to the highest of standards · Building up a regular customer base by ensuring they are given the best service possible from start to finish· Introduced a qualification call to each customer prior to centrally booked appointment to confirm to correct services will be delivered.· Follow up customer service call with 48hours to confirm client satisfaction · Maximise time management on a day-to-day basis to ensure efficiency over all client and company interaction· Working individually but also as part of a team and helping others if needed · To be focused on delivering and overachieving on both weekly/monthly targets

United Kingdom

Liaising with the senior management team to ensure every day duties were carried out to the highest standard. I was responsible for customer service and for the team motivation and cohesion ensuring it was highly visible and evident. · Ensure all 14 team members were communicating effectively to maximise productivity so that the company’s vision and targets were being met or exceeded.· Responsible to customer service and complaint satisfaction both on the phone and face to face· Optimising the daily routine, ensuring that my department ran smoothly and my team took exceptional care and responsibility· To make sure everyone in my team were focused and dedicated to hit weekly/monthly targets· Deputised for senior management in their absence · Rostering levels and staff budgets were consistently met· All safety and legal practices were followed and recorded each day· Responsible for staff performance reviews, mentoring improvements and delivering results

United Kingdom

· Cold calling potential clients and explaining to them the services the company offered/ acquiring new customers · Liaising with the site manager ad discussing deadlines and completion dates· Tendering for and securing contracts and deploying teams to deliver the promised services· Liaising with the site manager and discussing deadlines and completion dates· Management of 4 direct report teams, delegating work and carefully planning schedules for work to be completed· Giving an exceptional service to customers day in day out at residential and business properties

United Kingdom

· Customer focused retails sales within bespoke suit department· Assess potential customer needs through questioning · Design and deliver the end product· Sell benefits of payment plans to encourage larger purchases

Education record

National Diploma, Sports Science, Merit