Benjamin Bueno Email & Phone Number

Roseville, Ca, Us

Columbus, Ohio, Us

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Toronto, Ontario, Ca

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Palo Alto, California, Us

My experience is in Customer Experience and Reputation management assisting clients in achieving their expected business outcomes through client engagement and driving Search Engine Optimization (SEO), for business growth. Through relationship building and discovery, I work to craft communication and education tailored to the client's needs - this includes account onboarding, training, management, retention, renewal, and expansion. Primary objective is to articulate the value proposition and manage the customers overall experience with our platform. This requires technical savvy, problem solving, strong verbal and written communication skills, and the ability to present and strategize with contacts up to C-Suite.• Implemented Customer Experience Management SaaS services to a diverse customer base.• Developed custom end-user onboarding plans tailored to individual company needs and services procured• Successfully partnered with clients to grow reputation through client engagement and feedback tools• Tracked deployment success, quantifying outcomes based on customer success criteria.• Developed and hosted custom end user training sessions to generate awareness & excitement.• Constantly expanded product knowledge to provide solutions on-demand and increase utilization.• Evangelized additional services to meet the customer’s organizational/departmental needs.• Maintained successful working relationships and regular communication with account contacts and C-suite contacts.• Analyzed large data sets to tell clear utilization stories.• Hosted account reviews to outline utilization trends, opportunities for growth and product roadmap and increase partnership value.• Successfully managed high profile/at risk accounts, re-establishing confidence and trust.• Created and enhanced processes that increased productivity and company growth.• Mentored new hire colleagues in the areas professional growth, time management and communication.

San Jose, Ca, Us

Led a team of five remote Customer Success professionals leading implementation and adoption initiatives for Cisco Fortune 50 multinationals. Managed retention and lead generation for a book of business over $20M.

San Jose, Ca, Us

As a Customer Success Manager for the Enterprise team, my primary focus was to protect, defend and grow the revenue base. More specifically I would leverage a consultative approach with our customers to plan, design and implement strategic deployment and adoption campaigns in an effort to increase utilization, lower the risk for churn and place ourselves in a unique position to identify lead gen opportunities. As a result I was proud to hold a position as valued business partners in the eyes of our customers and our sales teams.• Implemented Cisco WebEx cloud collaboration/SaaS services to a diverse customer base.• Developed custom end-user onboarding plans tailored to individual company needs.• Successfully created and launched customized awareness and adoption programs.• Programs ranged from simple mass email blasts to large scale multi-faceted solutions.• Tracked deployment success, quantifying outcomes based on customer success criteria.• Developed and hosted custom end user training sessions to generate awareness & excitement.• Constantly expanded product knowledge to provide solutions on-demand and increase utilization.• Evangelized additional services to meet the customer’s organizational/departmental needs.• Maintained successful working relationships and regular communication with account contacts.• Analyzed large data sets to tell clear utilization stories.• Hosted account reviews to outline utilization trends, opportunities for growth and product roadmap.• Successfully managed high profile/at risk accounts, re-establishing confidence and trust.• Created and enhanced processes that increased productivity and company growth.• Mentored colleagues in the areas professional growth, time management and communication.

San Jose, California, Us

My experience is in engagement management assisting clients in achieving their expected business outcomes through unified communication integrating voice, video, data, and mobile applications, to support every stage of both customer and product life cycles, and maximize efficiency for optimized return on investment. A demonstrated track record of success in fostering and facilitating client relationships has resulted in my advancement from call center reactionary to strategic consultant and trusted advisor for Fortune 50 clients. Through strategic consultation and analysis, I implement solutions aimed to foster adoption and utilization of Cisco services creating opportunities to expand the breadth of partnership and engagement.

Palo Alto, Ca, Us

My experience was within the service support segment which provides consulting, outsourcing, and technology services to infrastructure, applications, and business process domains.*Responsible for Team Management/Training of (15) Customer Service Center agents, serving as lead for handling service escalations*Developed and managed a remote Field Sales Contact Center with (8) virtual consultants nationwide*Led cross functional teams in identifying process gaps between sales and contract administration and coordinated development of Rules of Engagement for both organizations*Provided resolution to business-to-business and consumer customers’ concerns related to HP service products and in developing user portals designed for customer contract management

Global Mba, Masters Of Global Management

Bs, International Business