Benjamin Bueno

Benjamin Bueno Email and Phone Number

Sr. Customer Success Manager @ Alida
Roseville, CA, US
Benjamin Bueno's Location
Roseville, California, United States, United States
Benjamin Bueno's Contact Details
About Benjamin Bueno

Accomplished, results driven business professional with deep understanding of the entire customer lifecycle. Experienced Customer Success Manager with a demonstrated history working in the Software as a Service (SaaS) industry. Proven ability to drive revenue by quickly identifying customer business challenges, taking a consultative approach and establishing a meaningful relationship as a trusted advisor. Strong operations professional skilled in Cloud Computing, Solution Consulting, Account Management, Business Development, and Customer Relationship Management (CRM).

Benjamin Bueno's Current Company Details
Alida

Alida

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Sr. Customer Success Manager
Roseville, CA, US
Benjamin Bueno Work Experience Details
  • Alida
    Sr. Customer Success Manager
    Alida
    Roseville, Ca, Us
    View
  • Mentorcliq
    Sr. Client Success Coach
    Mentorcliq Apr 2024 - Present
    Columbus, Ohio, Us
    MentorcliQ is the highest rated mentoring program…not just mentoring software. With decades of experience in online mentoring solutions, we provide our clients with unprecedented expertise, insights, and thought leadership, in addition to great software to take your mentoring program to the next level.
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  • Alida
    Sr. Customer Success Manager
    Alida Sep 2021 - Feb 2024
    Toronto, Ontario, Ca
    Alida helps customer-obsessed brands transform customer, product, employee, and brand experience with Alida TXM.Customers are the ultimate source of truth. When you put that truth into action you make decisions with your customers, not for them.
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  • Birdeye
    Sr Customer Success Manager
    Birdeye Jan 2018 - Sep 2021
    Palo Alto, California, Us
    My experience is in Customer Experience and Reputation management assisting clients in achieving their expected business outcomes through client engagement and driving Search Engine Optimization (SEO), for business growth. Through relationship building and discovery, I work to craft communication and education tailored to the client's needs - this includes account onboarding, training, management, retention, renewal, and expansion. Primary objective is to articulate the value proposition and manage the customers overall experience with our platform. This requires technical savvy, problem solving, strong verbal and written communication skills, and the ability to present and strategize with contacts up to C-Suite.• Implemented Customer Experience Management SaaS services to a diverse customer base.• Developed custom end-user onboarding plans tailored to individual company needs and services procured• Successfully partnered with clients to grow reputation through client engagement and feedback tools• Tracked deployment success, quantifying outcomes based on customer success criteria.• Developed and hosted custom end user training sessions to generate awareness & excitement.• Constantly expanded product knowledge to provide solutions on-demand and increase utilization.• Evangelized additional services to meet the customer’s organizational/departmental needs.• Maintained successful working relationships and regular communication with account contacts and C-suite contacts.• Analyzed large data sets to tell clear utilization stories.• Hosted account reviews to outline utilization trends, opportunities for growth and product roadmap and increase partnership value.• Successfully managed high profile/at risk accounts, re-establishing confidence and trust.• Created and enhanced processes that increased productivity and company growth.• Mentored new hire colleagues in the areas professional growth, time management and communication.
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  • Cisco Systems
    Team Lead, Enterprise Customer Success Manager
    Cisco Systems Nov 2016 - Oct 2017
    San Jose, Ca, Us
    Led a team of five remote Customer Success professionals leading implementation and adoption initiatives for Cisco Fortune 50 multinationals. Managed retention and lead generation for a book of business over $20M.
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  • Cisco Systems
    Customer Success Manager, Enterprise
    Cisco Systems Mar 2010 - Nov 2016
    San Jose, Ca, Us
    As a Customer Success Manager for the Enterprise team, my primary focus was to protect, defend and grow the revenue base. More specifically I would leverage a consultative approach with our customers to plan, design and implement strategic deployment and adoption campaigns in an effort to increase utilization, lower the risk for churn and place ourselves in a unique position to identify lead gen opportunities. As a result I was proud to hold a position as valued business partners in the eyes of our customers and our sales teams.• Implemented Cisco WebEx cloud collaboration/SaaS services to a diverse customer base.• Developed custom end-user onboarding plans tailored to individual company needs.• Successfully created and launched customized awareness and adoption programs.• Programs ranged from simple mass email blasts to large scale multi-faceted solutions.• Tracked deployment success, quantifying outcomes based on customer success criteria.• Developed and hosted custom end user training sessions to generate awareness & excitement.• Constantly expanded product knowledge to provide solutions on-demand and increase utilization.• Evangelized additional services to meet the customer’s organizational/departmental needs.• Maintained successful working relationships and regular communication with account contacts.• Analyzed large data sets to tell clear utilization stories.• Hosted account reviews to outline utilization trends, opportunities for growth and product roadmap.• Successfully managed high profile/at risk accounts, re-establishing confidence and trust.• Created and enhanced processes that increased productivity and company growth.• Mentored colleagues in the areas professional growth, time management and communication.
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  • Webex
    Customer Success Manager
    Webex Mar 2005 - Mar 2010
    San Jose, California, Us
    My experience is in engagement management assisting clients in achieving their expected business outcomes through unified communication integrating voice, video, data, and mobile applications, to support every stage of both customer and product life cycles, and maximize efficiency for optimized return on investment. A demonstrated track record of success in fostering and facilitating client relationships has resulted in my advancement from call center reactionary to strategic consultant and trusted advisor for Fortune 50 clients. Through strategic consultation and analysis, I implement solutions aimed to foster adoption and utilization of Cisco services creating opportunities to expand the breadth of partnership and engagement.
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  • Hp
    Business Support Analyst/Project Manager
    Hp Jul 1998 - Mar 2005
    Palo Alto, Ca, Us
    My experience was within the service support segment which provides consulting, outsourcing, and technology services to infrastructure, applications, and business process domains.*Responsible for Team Management/Training of (15) Customer Service Center agents, serving as lead for handling service escalations*Developed and managed a remote Field Sales Contact Center with (8) virtual consultants nationwide*Led cross functional teams in identifying process gaps between sales and contract administration and coordinated development of Rules of Engagement for both organizations*Provided resolution to business-to-business and consumer customers’ concerns related to HP service products and in developing user portals designed for customer contract management
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Benjamin Bueno Skills

Cross Functional Team Leadership Account Management Customer Relations Customer Service Business Analysis Business Development Business Strategy Cloud Computing

Benjamin Bueno Education Details

  • Thunderbird School Of Global Management
    Thunderbird School Of Global Management
    Masters Of Global Management
  • California State University-Sacramento
    California State University-Sacramento
    International Business

Frequently Asked Questions about Benjamin Bueno

What company does Benjamin Bueno work for?

Benjamin Bueno works for Alida

What is Benjamin Bueno's role at the current company?

Benjamin Bueno's current role is Sr. Customer Success Manager.

What is Benjamin Bueno's email address?

Benjamin Bueno's email address is be****@****bex.com

What is Benjamin Bueno's direct phone number?

Benjamin Bueno's direct phone number is +191660*****

What schools did Benjamin Bueno attend?

Benjamin Bueno attended Thunderbird School Of Global Management, California State University-Sacramento.

What skills is Benjamin Bueno known for?

Benjamin Bueno has skills like Cross Functional Team Leadership, Account Management, Customer Relations, Customer Service, Business Analysis, Business Development, Business Strategy, Cloud Computing.

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