Ben Burgess Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Achieved a Certificate of Insurance.Currently have 45 credits as I've passed the IF1 Insurance legal and regulatory, the I10 Insurance broking fundamentals, and IF8 Packaged commercial insurances exams.

London, United Kingdom

Compiled reports based on in-depth analysis of the FCA’s Perimeter Guidance Manual (PERG) to ensure compliance with FCA guidelines.Increased content 5 % by developing informational articles relating to insurance broking knowledge, skills, social selling and career management, which were uploaded onto Konsileo’s League of Brokers website.Promoted the use of technology and new business models in the insurance industry through League of Brokers articles.Prepared study guides for Chartered Insurance Institute certification exams for colleagues as well as myself.

Harrisburg, Pennsylvania Area

Guided English and Spanish speaking Nationwide policy holders through every facet of the auto claims process from claim initiation to settlement. Ranked third on a team of ten in regards to overall claims handling statistics, which included customer satisfaction, technical knowledge, and average claim resolution turnaround time.Raised overall team performance by 15%.Investigated and cleared coverage upon the report of a claim. Explained the claims process along with terms and conditions of the policy with policyholders.Took detailed recorded statements from all parties involved to lay the groundwork for claim investigation.Composed risk reports when fraud indicators arose and used this information to build cases against unlawful offenders.Ordered police reports, ran plate and VIN numbers, and searched for claimant information via Lexus Nexus.Requested police reports from local and state authorities to corroborate recorded statements,verify points of impact, and confirm the issuance of any unlawful citations.Used information gathered throughout the investigation to make cognisant liability decisions and relayed them to policyholders, claimants, and third party insurers.Negotiated these liability decisions with third party insurers and claimants and, when necessary, filed for subrogation and arbitration.Provided exceptional customer service by working with local auto body shops, garages, and tow services to arrange estimates, repairs, and car rentals, thus allowing stakeholders and claimants to get back on the road as quickly as possible.

Harrisburg, Pennsylvania Area

Organised and facilitated the administration of medical evidence for use in assessing insurance claims.Reached targets by completing 80 appeals per day through the use of effective case management.Met deadlines in accordance with the Medicare Part B JH and JL federal government sponsored health care program’s contract guidelines.Delivered excellent customer service by responding to and assessing the needs of clients in order to provide practical solutions. Strengthened knowledge and expertise in medical insurance.

Viña Del Mar, Chile

Responsible for the Language lab; taught twenty conversational workshops a day.Administered the Test of Accreditation in English (T.A.E.); interviewed each examinee and scored from fifty to a hundred tests a day.Served as liaison for naval officers who studied abroad, translating documents, producing visa and passport applications and assisting in booking accommodations and flights.Tutored twenty students weekly.

Valparaíso, Chile

Taught English to six classes of twenty university students twice a week.Served as a non-native instructor in an institution that employed seventy five native Chilean professors.Rated number one of the five non-native instructors based on student achievement.