Benjamin Elias Bye Email & Phone Number

Stanley, Gb

Stanley, Gb

Stanley, England, United Kingdom

Stanley, England, United Kingdom

- Working in the ICT Service Delivery Team providing mainly 1st- and 2nd-line IT support across Karbon Homes through multiple channels: Phone calls, emails, face-to-face, Microsoft Teams, remote solutions and through the Richmond Service Desk environment.- Setting up, maintaining and troubleshooting on-site and corporate equipment including multi-function printers, barcode printers, AV-systems, stationary PCs, laptops, mobile phones and door entry system.- Creating, maintaining and sharing documentation and instructional guides stored in our Service Catalogue based on ITIL working methods.- Delivering off-site support and working flexible hours when required- Additionally completed a Foundation Degree in Computing with Networking course at New College Durham.

Stanley, England, United Kingdom

- Same roles and responsibilities as my previous role at Cestria.- Karbon Homes is an amalgamation of the organisations previously known as Cestria Community Housing Association, Isos Housing and Derwentside Homes.

Houghton Le Spring, England, United Kingdom

- Working in the ICT Technical Services team providing mainly first- and second-line support for staff across the Isos Group.- With my role completed a level 3 IT BTEC and NVQ course at New College Durham.- Resolving incidents raised by internal staff via face-to-face, phones, emails or on our SharePoint Service Desk solution.- Attending classes at New College Durham once a week and completing assignments within tight deadlines while fulfilling my normal responsibilities.

Bowes Offices, Lambton Park

- Cleaning and maintaining office spaces, desks, boardrooms, kitchens and bathrooms.- Working with independent responsibility and ensuring all daily, weekly and monthly tasks were done professionally and efficiently.

Kristiansand Area, Norway

- Customer Support across several platforms: face-to-face, phone calls, email and incident management system.- Stationary and laptop set up, configuration and repairs: Dell, HP and Lenovo.- Windows computer and system administration and maintenance.- Active Directory w/ Group Policy Management.- Working with AV-equipment (projectors, speakers): Mounting, configuration, troubleshooting. - Networking set up, configuration and maintenance; switches, wireless access points, servers.- Creating and maintaining cabling (AV, networking) solutions on all our sites: Drilling, using cable channels, testing, isolating + troubleshooting.- Door entry system configuration and maintenance: hardware and software. Isolating nodes, changing fuses, measuring voltages when testing.- Assembly and modification of cupboards for AV-systems.