Benjamin Cardenas Email and Phone Number

● Headed internal trainings for 45+ employees in standard House of Air policies and procedures; created and managed calendars of all employee certification expirations, anniversaries, and other important dates● Coached and developed professional growth of all employees; responsible for performance tracking, positive reinforcement, and disciplined communication following violations of House of Air protocol● Worked within monthly budgets of up to $20,000, establishing relationships with high-profile vendors for recurring operational purchases● Facilitated employee scheduling● Managed in-house phone sales team to ensure all e-mails, voicemails, sales leads were answered and followed through and managing customer relations through Salesforce.

● Administered new hire paperwork for employees and lead onboardings for all incoming staff ● Experience with hands-on training of new staff, as well as the on-going training for current staff, upwards of 45 employees● Assisted the Operations Manager with all park and staff operations, including payroll, staff discipline, and ensured that all company standards and procedures were enforced● Experience with inventory management, as well as ordering and analyzing all necessary products for all areas of the park● Experience in leading the House of Air Supervisor and Flight Crew team. Assessed all needs and appropriately addressed and dealt with all issues that may have surfaced● Able to professionally and efficiently deal with customer concerns that required higher operational decisions/problem solving