Ben Dowd

Ben Dowd Email and Phone Number

Director, AI and Process Improvement @ The Phoenix Firm Inc.
Toronto, ON, CA
Ben Dowd's Location
Greater Toronto Area, Canada, Canada, Canada
About Ben Dowd

As a Senior Banking Executive, I bring valuable experience in alternative channels and direct banking, delivering impactful results in the financial services industry. My background includes work with Canada’s most international bank, where I contributed to building and improving operations, products, and services. I also supported initiatives related to mergers, acquisitions, and divestitures, driving business growth across Canada, Central America, and South America. With a deep understanding of complex global markets, I foster organizational transformation to enhance customer experience, improve operational agility, and achieve sustainable profitability. My commitment to excellence ensures that I deliver meaningful change while maintaining a steadfast focus on creating value for customers, employees, and shareholders alike.I am a results-oriented leader who thrives in dynamic environments. Whether I’m leading teams, driving business development, or shaping the future of financial services, I am dedicated to fostering growth, empowering innovation, and building a resilient foundation for sustainable success.

Ben Dowd's Current Company Details
The Phoenix Firm Inc.

The Phoenix Firm Inc.

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Director, AI and Process Improvement
Toronto, ON, CA
Ben Dowd Work Experience Details
  • The Phoenix Firm Inc.
    Director, Ai And Process Improvement
    The Phoenix Firm Inc.
    Toronto, On, Ca
  • Scotiabank
    Vice President (Vp), Caribbean And Central America Contact Centres
    Scotiabank 2020 - 2024
    Toronto, Ontario, Ca
    Reporting to the Senior VP of Global Contact Centre with a team of 800-1,000. Running P&L and responsible for customer support and sales aligned to the retail strategy for each country. Member of the Senior Executive team for the region.
  • Scotiabank
    Director, Global Contact Centre Integrations
    Scotiabank 2016 - 2020
    Toronto, Ontario, Ca
    Reporting to the Senior VP of Global Contact Centres, responsible for a team of 8 direct reports with project budgets to lead the integration of people, process, and technology onboarding new banks across Costa Rica, Panama, Colombia, Chile, and Dominican Republic.
  • Scotiabank
    Contact Centre Director
    Scotiabank 2013 - 2016
    Toronto, Ontario, Ca
    Reporting jointly to the VP of Canada Contact Centres and the VP of Mexico Contact Centre, responsible for a team of 300. Running a P&L and responsible for customer support and sales aligned to the larger Canadian Bank retail strategy.
  • Maduro & Curiel'S Bank
    Director, Contact Centre Strategy And Non Branch Channels
    Maduro & Curiel'S Bank 2010 - 2013
    Curacao, An
    An expatriate assignment reporting to the Managing Director of MCB Bank, responsible for a team of 50. Delivered non-branch channel design, implementation and ongoing support across 4 banks and 6 islands into one centralized sales and service hub providing omni-channel support in 4 languages.
  • Scotiabank
    Manager, Ivr & Telephony
    Scotiabank 2008 - 2010
    Toronto, Ontario, Ca
    Accountable for IVR and automated dialer channel usage, growth and development across International Banking division. Designed and implemented IVR banking solutions for Caribbean and Central American markets including Barbados, Belize, Guyana, Trinidad, Dominican Republic, and Jamaica.

Ben Dowd Education Details

  • Edinburgh Business School, Heriot-Watt University
    Edinburgh Business School, Heriot-Watt University
    Management And Operations
  • George Brown College
    George Brown College
    Electrical And Electronics Engineering

Frequently Asked Questions about Ben Dowd

What company does Ben Dowd work for?

Ben Dowd works for The Phoenix Firm Inc.

What is Ben Dowd's role at the current company?

Ben Dowd's current role is Director, AI and Process Improvement.

What schools did Ben Dowd attend?

Ben Dowd attended Edinburgh Business School, Heriot-Watt University, George Brown College.

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