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Ben Dowd Email & Phone Number
Director, AI and Process Improvement
at
The Phoenix Firm Inc.
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Director, AI and Process Improvement
Location
Greater Toronto Area, Canada, Canada
Who is Ben Dowd? Overview
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Quick answer
Ben Dowd is listed as Director, AI and Process Improvement at The Phoenix Firm Inc., based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Ben Dowd.
Ben Dowd previously worked as Vice President (VP), Caribbean and Central America Contact Centres at Scotiabank and Director, Global Contact Centre Integrations at Scotiabank. Ben Dowd holds Master Of Business Administration - Mba (Pending), Business Administration, Management And Operations from Edinburgh Business School, Heriot-Watt University.
Company email context
Email format at The Phoenix Firm Inc.
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The Phoenix Firm Inc.
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Profile bio
About Ben Dowd
As a Senior Banking Executive, I bring valuable experience in alternative channels and direct banking, delivering impactful results in the financial services industry. My background includes work with Canada’s most international bank, where I contributed to building and improving operations, products, and services. I also supported initiatives related to mergers, acquisitions, and divestitures, driving business growth across Canada, Central America, and South America. With a deep understanding of complex global markets, I foster organizational transformation to enhance customer experience, improve operational agility, and achieve sustainable profitability. My commitment to excellence ensures that I deliver meaningful change while maintaining a steadfast focus on creating value for customers, employees, and shareholders alike.I am a results-oriented leader who thrives in dynamic environments. Whether I’m leading teams, driving business development, or shaping the future of financial services, I am dedicated to fostering growth, empowering innovation, and building a resilient foundation for sustainable success.
Current workplace
Ben Dowd's current company
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6 roles · 18 years
Ben Dowd work experience
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Vice President (Vp), Caribbean And Central America Contact Centres
Reporting to the Senior VP of Global Contact Centre with a team of 800-1,000. Running P&L and responsible for customer support and sales aligned to the retail strategy for each country. Member of the Senior Executive team for the region.
2020 - 2024
~4 yrs
Director, Global Contact Centre Integrations
Reporting to the Senior VP of Global Contact Centres, responsible for a team of 8 direct reports with project budgets to lead the integration of people, process, and technology onboarding new banks across Costa Rica, Panama, Colombia, Chile, and Dominican Republic.
2016 - 2020
~4 yrs
Contact Centre Director
Reporting jointly to the VP of Canada Contact Centres and the VP of Mexico Contact Centre, responsible for a team of 300. Running a P&L and responsible for customer support and sales aligned to the larger Canadian Bank retail strategy.
2013 - 2016
~3 yrs
Director, Contact Centre Strategy And Non Branch Channels
An expatriate assignment reporting to the Managing Director of MCB Bank, responsible for a team of 50. Delivered non-branch channel design, implementation and ongoing support across 4 banks and 6 islands into one centralized sales and service hub providing omni-channel support in 4 languages.
2010 - 2013
~3 yrs
Manager, Ivr & Telephony
Accountable for IVR and automated dialer channel usage, growth and development across International Banking division. Designed and implemented IVR banking solutions for Caribbean and Central American markets including Barbados, Belize, Guyana, Trinidad, Dominican Republic, and Jamaica.
2008 - 2010
~2 yrs
2 education records
Ben Dowd education
Master Of Business Administration - Mba (Pending), Business Administration, Management And Operations
Edinburgh Business School, Heriot-Watt University
Electrical And Electronics Engineering
George Brown College
FAQ
Frequently asked questions about Ben Dowd
Quick answers generated from the profile data available on this page.
What company does Ben Dowd work for?
Ben Dowd works for The Phoenix Firm Inc..
What is Ben Dowd's role at The Phoenix Firm Inc.?
Ben Dowd is listed as Director, AI and Process Improvement at The Phoenix Firm Inc..
Where is Ben Dowd based?
Ben Dowd is based in Greater Toronto Area, Canada, Canada while working with The Phoenix Firm Inc..
What companies has Ben Dowd worked for?
Ben Dowd has worked for The Phoenix Firm Inc., Scotiabank, and Maduro & Curiel'S Bank.
How can I contact Ben Dowd?
You can use AeroLeads to view verified contact signals for Ben Dowd at The Phoenix Firm Inc., including work email, phone, and LinkedIn data when available.
What schools did Ben Dowd attend?
Ben Dowd holds Master Of Business Administration - Mba (Pending), Business Administration, Management And Operations from Edinburgh Business School, Heriot-Watt University.
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