• Develop and execute strategies to grow market share, identify new business opportunities, and optimize revenue streams within the recycling and waste transformation sectors.• Build and maintain strong relationships with clients, suppliers, and stakeholders; negotiate contracts to ensure alignment with Repurpose It’s commercial goals and sustainability mission.• Develop budgets, analyze performance data, and collaborate with operations to ensure commercial targets align with operational capacity and efficiency.• Lead cross-functional teams to deliver on commercial objectives, advocate for circular economy principles, and position Repurpose It as a leader in sustainable resource recovery.

• Led a dynamic sales team of 5 and customer service team of 12 across the Victoria & South Australia• Collaborate with State Branch Managers to develop & implement successful sales strategies, contributing to the respective branches' in VIC & SA's growth.• Contribute to the preparation & reporting of the Monthly P&L along with the Monthly Operating Review presentations to the General Manager• Manage on-going projects and Sales & Customer Service process improvement initiatives

• Recruited, trained and managed the Internal Account Management & Customer Retention (Inside Sales) teams as part of secondment, achieving 100% team KPIs through strategic recruitment, process updates and team development.

• Work closely with Customer Service Managers to improve current Key Processes, ensuring national alignment, resulting in 30% efficiency gains nationally.• Provide extensive data reporting support & insights to Head of Customer/Inside Sales for use in Weekly CEO VMB, MOR Dashboards

• Day-to-day operations of VIC CS team including supervision of 14 CS agents• Provide on-going development, on-the-job coaching/training for staff.• Developed documentation and logs of implemented solutions and generated and submitted reports to the State Customer Service Manager.• Actively supported key stakeholders (Sales, Admin, Ops) by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.• Exceeded team goals month-on-month and collaborated with staff members to implement customer service engagement initiatives.

• Full Sales Cycle responsibility from acquisition of new business to maintaining existing portfolio of customers (400 Mid-Market Customers)• Manage day to day needs of customers and provide solutions that benefit both Cleanaway and the customer. Responsible for re-signing out of contract customers to reduce the risk of churn.• Successful retention & multi-year resigns of 50% of customer base• Increased % of contracted customers from 35% at beginning of Jul 19 to over 55% by Jun 20

• Work alongside the BD & AM teams to contribute to the assessment and conversion of sales opportunities to drive commercially beneficial outcomes for current or potential clients.• Manage and complete Solution reviews in order to drive customer savings, revenue growth and increase share of wallet.• Complete and present client facing presentations with insights and analysis completed.• Initiate and complete commercial projects required by the AM & BD team to drive growth or efficiencies for the customer.

• Design, produce and maintain reporting of the data health of sales information systems, (primarily Salesforce.com) and• Provide insights and analysis to senior management, sales team on sales reports produced through Salesforce.• Support Lead for the National Sales team by providing Performance reports, Customer Revenue Data, Waste Stream Analysis.• Design & produce monthly activity dashboards for Field Sales, Inside Sales & Key/Major Accounts for use in MORs.

As part of the secondment, my role was to:• Support for pricing New National Tenders, assisting the Pricing Tender Lead in whatever administration, reports & analysis needed to be completed to complete the pricing exercise • Support to the Revenue Management Lead assisting in administrative tasks, reporting, waste services pricing

Generate/analyse data to generate sales reports for team and management daily/weekly/monthlySuperUser for the Inside Sales/Save Desk team for SalesForce.Conduct Salesforce training sessions for new staffCreate training documents necessary new staff

Senior team member and point of contact for all issues/problemsTrained current staff on processes and systems Full sales life cycle responsibility from acquisition of new business and account management of customers acquired.Generate leads through cold-calling and existing customersDocumented current state business processes and associated key metrics. Identify core issues and design processes to improve and address key problems affecting team.Improving execution, efficiency, and quality of service for the Inside Sales TeamGenerate reporting metrics for team and management