Benjamin Chapin Email & Phone Number

Waco, Tx, Us

Waco, Tx, Us

Midland, Texas, United States

• Management and resolution of IT tickets, changes, and requests within Sys Admin group.• Oversaw the System Administration team, providing guidance and support.• Trained and mentored Help Desk staff on ServiceNow implementation, including ticket management processes, ensuring proper SLA guidelines were followed and enhancing overall efficiency.

Midland, Texas, United States

• Office 365, Exchange Online, Azure Administration• Avamar Backup Management• Server security patching & management• Active Directory Management (user accounts, group policies, and security protocols)• Group Policy Management (GPO)• RingCentral Administration• ServiceNow Project Lead of team (12 people)• Writing IT & Cybersecurity Policies and procedures in compliance with CJIS and NIST standards

Idaho Falls, Idaho, United States

Project Involvement: - Played a vital role as a temporary employee on a significant project aimed at upgrading computer infrastructure for the Idaho Cleanup Project. - Collaborated effectively within a dynamic team to ensure a smooth transition to enhanced technology resources.Key Achievements: - Data Migration: Successfully transferred critical data while prioritizing integrity and security. - Software Reinstallation: Expertly reinstalled software applications, optimizing functionality. - Hardware Replacement: Contributed to the rollout of upgraded laptops and desktops site-wide. - Quality Assurance: Conducted rigorous testing to ensure seamless post-upgrade operational functionality. - Technical Support: Provided on-site assistance to end-users, promptly addressing IT-related issues.Cybersecurity Focus: - Implemented essential cybersecurity protocols during software and hardware upgrades. - Ensured the application of robust data security measures throughout the transition.Career Development: - Leveraged this opportunity to gain hands-on experience in IT, aligning with a Bachelor's degree pursuit in Cybersecurity and Information Assurance. - Demonstrated adaptability and versatility, readily taking on various IT roles as required within the organization.

Idaho Falls, Idaho

Career Break: Self-Published Novelist (2015-2022)Creative Problem Solving and Critical Thinking: - Applied creative problem-solving and critical thinking skills honed during novel writing to tackle complex challenges.Effective Communication: - Developed exceptional communication skills through novel writing, enabling clear and concise communication with both technical and non-technical stakeholders—an asset in cybersecurity roles.Self-Discipline and Commitment: - Demonstrated unwavering self-discipline and long-term commitment while independently authoring and self-publishing novels—an attribute that carries over to maintaining the highest standards of vigilance and dedication in cybersecurity.Return to IT, in pursuit of a career in Cybersecurity (2022): - Rejoined the IT industry in 2022 with a renewed passion for cybersecurity, ready to contribute insights gained during the career break to enhance security strategies and practices.

Idaho Falls, Id

- Quality Assurance: Worked closely with software developers to ensure the highest level of software quality, emphasizing attention to detail, which is critical in cybersecurity.- Software Version Management: Actively participated in the rollout of new software versions, gaining experience in version control and ensuring a smooth transition, which is essential in maintaining secure systems.- Usability Testing: Conducted usability testing on the Graphical User Interface (GUI), demonstrating an understanding of user-centric design, an essential aspect of cybersecurity awareness.- Release Cycle Assistance: Contributed to software release cycles and rollouts, gaining insights into the process of controlled software distribution, a key element in system security.- Employee Education: Facilitated employee education regarding new software features, fostering a culture of continuous learning that aligns with cybersecurity best practices.

Idaho Falls, Id

- Technical Troubleshooting: Diagnosed and resolved a wide range of software and hardware issues.- Client Interaction: Effectively communicated with clients through various channels (email, phone calls, and in-person visits).- Hardware Knowledge: Developed a deep understanding of hardware components and configurations.- Documentation and Reporting: Maintained detailed records of support activities, cultivating an organized approach to incident tracking and reporting.

Waco, Tx

- Software and Hardware Expertise: Proficiently diagnosed and resolved a wide range of software and hardware issues- Training and Workflow Management: Mentored and trained new team members, demonstrating leadership and organizational skills in controlling workflow processes at the technical level of the business.- On-Site Client Support: Delivered on-site support when required, enhancing client satisfaction and troubleshooting experience.- Security Focus: Conducted virus, spyware, and rootkit cleanups, emphasizing security measures to safeguard client systems from digital threats.

Idaho Falls, Idaho, United States

- Customer-Centric Approach: Successfully sold Alltel cell phones, accessories, protection plans, and plan upgrades by actively listening to customers, asking open-ended questions, and swiftly building rapport to understand their unique needs and establish trust.- Effective Communication: Demonstrated exceptional communication skills that fostered positive customer relationships, a quality essential in conveying cybersecurity concepts and best practices.- Commission-Based Sales: Thrived in a primarily commission-based pay structure, showcasing a results-oriented mindset and the ability to meet goals, traits that align with success in cybersecurity roles where measurable outcomes are paramount.