Benjamin Chapin Email & Phone Number

Waco, TX, US

Waco, TX, US

Midland, Texas, United States

• Management and resolution of IT tickets, changes, and requests within Sys Admin group.
• Oversaw the System Administration team, providing guidance and support.
• Trained and mentored Help Desk staff on ServiceNow implementation, including ticket management processes, ensuring proper SLA guidelines were followed and enhancing overall efficiency.

Midland, Texas, United States

• Office 365, Exchange Online, Azure Administration
• Avamar Backup Management
• Server security patching & management
• Active Directory Management (user accounts, group policies, and security protocols)
• Group Policy Management (GPO)
• RingCentral Administration

Idaho Falls, Idaho, United States

Project Involvement: - Played a vital role as a temporary employee on a significant project aimed at upgrading computer infrastructure for the Idaho Cleanup Project. - Collaborated effectively within a dynamic team to ensure a smooth transition to enhanced technology resources.Key Achievements: - Data Migration: Successfully transferred critical data while.

Idaho Falls, Idaho

Career Break: Self-Published Novelist (2015-2022)Creative Problem Solving and Critical Thinking: - Applied creative problem-solving and critical thinking skills honed during novel writing to tackle complex challenges.Effective Communication: - Developed exceptional communication skills through novel writing, enabling clear and concise communication with.

Idaho Falls, ID

- Quality Assurance: Worked closely with software developers to ensure the highest level of software quality, emphasizing attention to detail, which is critical in cybersecurity.- Software Version Management: Actively participated in the rollout of new software versions, gaining experience in version control and ensuring a smooth transition, which is.

Idaho Falls, ID

- Technical Troubleshooting: Diagnosed and resolved a wide range of software and hardware issues.- Client Interaction: Effectively communicated with clients through various channels (email, phone calls, and in-person visits).- Hardware Knowledge: Developed a deep understanding of hardware components and configurations.- Documentation and Reporting.

Waco, TX

- Software and Hardware Expertise: Proficiently diagnosed and resolved a wide range of software and hardware issues- Training and Workflow Management: Mentored and trained new team members, demonstrating leadership and organizational skills in controlling workflow processes at the technical level of the business.- On-Site Client Support: Delivered on-site.

Idaho Falls, Idaho, United States

- Customer-Centric Approach: Successfully sold Alltel cell phones, accessories, protection plans, and plan upgrades by actively listening to customers, asking open-ended questions, and swiftly building rapport to understand their unique needs and establish trust.- Effective Communication: Demonstrated exceptional communication skills that fostered positive.