Benjamin Choate, Pmp, Brmp Email & Phone Number

Cedar Rapids, Iowa Area

Cedar Rapids, Iowa, United States

Provided comprehensive leadership for the Managed Services team, including 15 project managers, engineers, dispatchers, and systems admins. Led numerous change initiatives, resulting in improved productivity and efficiency, enhanced customer service, streamlined processes, increased capacity, and strengthened competitive positioning.✦ Key Achievements ✦-- Facilitated a strategic shift, enabling the organization to serve enterprise-level clients for the first time.-- Drove… Show more Provided comprehensive leadership for the Managed Services team, including 15 project managers, engineers, dispatchers, and systems admins. Led numerous change initiatives, resulting in improved productivity and efficiency, enhanced customer service, streamlined processes, increased capacity, and strengthened competitive positioning.✦ Key Achievements ✦-- Facilitated a strategic shift, enabling the organization to serve enterprise-level clients for the first time.-- Drove transformation in the Managed Services team, demonstrating its value to the organization and ensuring its profitability.-- More than quadrupled gross margin percentage and affected 80% increase in revenue over 4 years.-- Increased NPS customer satisfaction rating from 24 to 86, significantly surpassing the industry average. Show less

Provided program leadership in support of the company’s largest clientele – including HP, Rockwell Collins, and Hemmersbach – all generating $5M+ annually. Oversaw all operational aspects of client relationships.✦ Key Achievements ✦-- Led team in 100% SLA attainment every year, a company first among Program Managers.-- Equipped team to manage 35,000 incidents annually while maintaining a 4.6+ (out of 5) customer service rating.

DescriptionOversaw team of 18+ across 5 states. Managed deskside services projects, ensuring timely delivery and adherence to service-level agreements. Drove process improvements / efficiencies, resolved account issues as they arose, and played key role – in partnership with procurement and e-business entities – to identify and implement new technologies.

Technical troubleshooting, customer service

Corporate T1 sales