Benjamin Coffey Email & Phone Number

New York, United States

New York, Us

New York, Us

New York, Us

New York, Ny, Us

Dataiku Data Science Studio (DSS) is the collaborative data science software platform for teams of data scientists, data analysts, and engineers to explore, prototype, build, and deliver their own data products more efficiently.Responsibilities:Provide comprehensive technical support involving Dataiku Data Science Studio software, including usage and integrations with broader big data technologies, such as Linux, SQL/NoSQL databases, Hadoop, networking, administration, security (LDAP/SAML/Kerberos), APIs, Python, Conda, code environments, package management, Jupyter notebooks, upgrades/migrations, front-end issues and any other product-related functionality.Troubleshooting customer code that uses Dataiku Data Science Studio API, using Jupyter notebooks/VS Code.Help manage, maintain, and regularly contribute to our customer-facing knowledge bases, community forums, and internal documentation of the product.Collaborating with Engineering, Data Scientists, CSM and other key stakeholders to help ensure the success of our customers when technical escalations arise.Daily live chats/web-meeting with both technical and non-technical customers and community users.

Santa Monica, California, Us

Support and maintain many of UMG’s internally developed applications, including both web-based and client-server applications, from time-critical internal Business Supply Chain applications, to Label facing data-centric web applicationsDiligently document all processes, enhancements, and resolutions on the support team’s Confluence Wiki support site and the application’s associated Run Book, which are regularly reviewed and kept up to dateSupport and maintenance of the UMG Publishing suite of applications. This involves working very closely with the Development and Infrastructure teams, to ensure we have a full understanding of all developments, updates, new processes, and most importantly, access to all areas necessary for us to perform agreed tasks.In 2018, spent 4 months working in our Los Angeles office with UMG’s Data & Analytics team, onboarding a new web application used for exploring demographic and performance metrics of Universal artists. This included thoroughly documenting all processes, designing and creating a client-facing knowledgebase in Zendesk using HTML and JQuery, and holding training sessions with my team members to enable us to fully support the application from its global ‘go-live’. Creating a good rapport with the D&A team was key to this achievement.Offer support ‘out of hours’ for business/client critical issues that need to be addressed urgentlyWork closely with Business and Development teams always looking to enhance the overall support processMaintain good working relationships with my support team colleagues, who are all based in London and Los Angeles. This involves regular catchups by phone and email, and an effort to visit our locations as often as possible.

Santa Monica, California, Us

London, England, Gb

Supporting and developing Capita’s primary, java-based electronic document management software solution.Working regularly with clients, on-site, assisting with software issues, enhancements and system configuration.Creating and implementing release builds and bug-fixes for clients.Troubleshooting client software issues remotely.Working closely with the core developers on software fixes and enhancements.Working extensively with Java, SQL and IIS configuration.Experience in pre-sales support role.

Essex, Gb

▪ Responsible for development and roll-out of Microsoft Dynamics AX 2009, ERP system.▪ Also responsible for on-site maintenance of IT systems & networks and general office IT support.

▪ Developed a set of web-based, interactive forms using Adobe Flash Builder (Flex), written using ActionScript. The forms enable users to search, filter, add, edit and delete results, real-time from a MySQL database.▪ Coded web forms using PHP, in CodeIgniter (a Model-View-Control development framework), for a commercial project.

▪ Worked with AOT, X++ and MorphX in customising standard AX features according to Hyder's business requirements.▪ Designed new tables, forms and classes for use in HR and Projects modules.▪ Added new fields to AX standard Tables for use in customised forms.▪ Travelled overseas, as support developer with Hyder's Dynamics 2009 implementation team.▪ Fixed time-critical software bugs, raised by Hyder's Dynamics users.

▪ Scripted automated stored procedures to update all employees leave entitlement in Microsoft SQL Server.▪ Created stored procedures for company system reports, in a Sybase database.▪ Responsible for fully developing and managing a former version of Hyder's corporate website using Microsoft Visual Web Developer.▪ Created a set of ASP.NET web-based reports, in MS Visual Studio, for use within the company's timesheet system.▪ Worked on various small projects, created in a .NET environment, using ASP.NET, C# and VB.NET.