Benjamin Costley Email & Phone Number

Cleveland, Oh, Us

Strongsville, Ohio, United States

· Managed HaloITSM platform for agents through administrative role· Integrated third party applications using each service's API· Created custom reports based on business requirements using ITSM database and SQL· Developed forms for end-users to submit requests and incidents through the self-service portal· Implemented workflows and runbooks to automate procedures and create efficient processes· Tracked and identified problems using monitoring systems and trends within incidents

Strongsville, Ohio, United States

· Provided technical support to end-users through help desk tickets and phone calls· Used troubleshooting and problem solving skills to provide assistance for software, hardware and networking issues· Responsible for managing accounts for 1,000+ employees for several applications· Maintained a 99% satisfaction rating through fast and effective resolutions

Austintown, Ohio, United States

· Contributed to the remodeling of the store by building/dismantling fixtures and product displays· Received and stocked merchandise throughout the facility while organizing and maintaining the backroom· Operated forklift to transport equipment around the facility

Akron, Ohio, United States

· Operated van for students in the South Arlington Corridor· Planned travel routes in order to arrive at destinations in a timely manner· Provided counsel to students regarding academic, behavioral, and personal issues· Lead group sessions based on curriculum provided by organization

Ankara, Turkey

· Responded to help desk tickets through interactions with end-users· Installed Windows 10 to several desktops for employees· Managed inventory of mobile devices and computer peripherals· Arranged audio/visual equipment for community events· Created outlines for server rooms which aided in locating server equipment· Helped in implementing two-factor authentication for employees