Benjamin Crosier Email & Phone Number

Responsible for the Network Architecture, Technical Support and Public Safety teams supporting cloud, hybrid and on-premises solutions.

Led a 55-person team consisting of senior managers, architects, developers, and engineers responsible for supporting contact center, service desk, and digital adoption services across international business units. Developed business cases to align with company initiatives and imperatives. Guided and supported technology investment decisions with international business unit executives.• Reduced telecom operating expenses by $3M per year• Ensured all services successfully delivered results for service level objectives• Identified strategic technologies based on business vision, goals, and requirements

Led a team of enterprise communication architects and engineers responsible for supporting contact center and enterprise voice solutions across international business units. Provided strategic guidance, roadmaps, analysis and best practices that enabled executives to make business decisions. Responsible for ensuring contact center and telephony services met the specified business capabilities.• Ensured enterprise communication services successfully delivered results for service level objectives• Identified strategic technologies based on business vision, goals, and requirements• Developed technology roadmaps based on desired business capabilities

Led a team of senior engineers responsible for supporting end user technologies across international business units. Provided strategic guidance, roadmaps, analysis and best practices that enabled executives to make business decisions. Determined technical direction for global end user devices and related services. Responsible for designing quality services that met the specified business capabilities.• Ensured end user technology services successfully delivered results for service level objectives• Identified strategic technologies based on business vision, goals, and requirements• Developed technology roadmaps based on desired business capabilities

Provided strategic guidance, roadmaps, analysis and best practices that enabled executives to make business decisions. Determined technical direction for global end user devices and related services. Responsible for designing quality services that met the specified business capabilities.• Identified strategic technologies based on business vision, goals, and requirements• Developed technology roadmaps based on desired business capabilities• Developed and maintained enterprise guiding principles, guidelines and standards• Aligned IT policies to service architectures• Cerner Technology Services Best Process Improvement Award for 2018

Designed, implemented and enhanced technical architectures, frameworks, standards, and strategies for global end user devices and related services. Analyzed technical issues relating to the implementation of new technologies. Recommended and proposed methodologies that included operational guidance and documentation thoroughly developed with service owners and stakeholders.Devices: Apple, Dell, HP, Lenovo, Microsoft, Samsung, RicohOSes: Microsoft Windows 10 / Server 20XX, Apple macOS / iOS / tvOS and AndroidSolutions: Apple DEP & VPP, Intel Unite, Microsoft Office 365, Teem EventBoard, Ricoh StreamlineParticipation: 2017 Accelerate Program & Windows Technology Adoption ProgramConferences: Citrix Synergy, Consumer Electronics Show, Microsoft Ignite, InfoComm

Kansas City, Missouri Area

Directed technology operations for a 6,000-user school district. Oversaw network engineering, desktop support, service desk, back office systems, communication systems, and cloud technologies. Supervised individuals with engineering, analyst, and technician level responsibilities. Developed and coordinated RFP processes. Negotiated vendor contracts.

Kansas City, Missouri Area

Directed multiple teams within a technology operation for a 25,000-user school district. Oversaw desktop support, back office systems, data warehousing, and web development. Supervised 33 staff members consisting of engineers, analysts, developers, and specialists. Developed and coordinated RFP processes. Negotiated vendor contracts.

Kansas City, Missouri Area

Directed technology operations for a 5,000-user school district. Oversaw network engineering, email systems, storage systems, desktop support, and web systems. Supervised 20 staff members consisting of engineers, technicians, developers, and specialists. Developed and coordinated RFP processes. Negotiated vendor contracts.

Kansas City, Missouri Area

Responsible for the design, implementation, and support of enterprise voice, video, and data systems. Project management duties included delegation of tasks to technical staff, communication with district staff concerning implementation schedules, designing technical solutions to meet the organization’s objectives. Specialties: Cisco - Routing/Switching/Wireless/Call Manager/Unity, Microsoft - Windows/Active Directory/Imaging/Exchange, HP - SAN/Blade Servers, Dell - Laptops/Desktops.

Kansas City, Missouri Area

Responsible for the design, implementation, and support of enterprise voice, video, and data systems. Supported Novell and Microsoft enterprise environments with Windows XP desktop systems. Designed and implemented Windows 2000 Active Directory environment. Specialties: Novell - Netware 4.x/Zenworks/Groupwise, Microsoft - IIS/Windows NT/2000/XP, CA - Arcserve, Nortel/Bay - Routing/Switching.

Kansas City, Missouri Area

Responsible for the design, implementation, and support of enterprise voice, video, and data systems. Supported enterprise Novell environment with Windows NT desktop systems. Specialties: Novell - Netware 4.x/Zenworks/Groupwise, Microsoft - IIS/Windows NT/2000, CA - Arcserve, Nortel/Bay - Routing/Switching.

Kansas City, Missouri Area

Responsible for the support of Netware/Groupwise servers and Microsoft Windows 3.x desktop systems. Also, supported Synoptics switching and Ascend routing infrastructure. HTML design and support for Netscape server-based Web sites.

Lawrence, Kansas Area

Performed onsite technical service for clients. Services included design, implementation and ongoing support of local and wide area systems. Specialties: Novell - Netware 3.x/4.x, Microsoft - DOS/Windows 3.x, SCO Unix, Citrix Winview, Ascend ISDN Routers.

Lawrence, Kansas Area

Performed retail computer and network sales functions. Managed two retail locations (Lawrence and Wichita). Responded with bid proposals to various organizations throughout Kansas.

Master Of Business Administration, 3.97

Bachelor Of Arts, Management & Human Relations, 3.56

Associate Of Arts, Business