Benjamin Crowe Email & Phone Number

Avon, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

*Joined OpenText through their acquisition of Carbonite and DoubleTake SoftwareTechnical Account Manager/ Principal Consultant for MSP onboarding business in a post-sales roleVerified project scope, reviewed business requirements and timelines, and worked with stakeholders to design a delivery planManaged client expectations, built confidence with stakeholders by removing barriers to success in a confident and timely mannerInteracted with sales, development, engineering and support teams to ensure successful delivery and timely resolution of issuesManaged a team of consultants through thousands of successful MSP server migrations - on-premise, hosted, private and public cloudSupported Windows Server OS and data migrations from Server 2000-2022, P2P, P2V, VMware, Hyper-V, Nutanix, Scale, AWS, KVM, Azure

Indianapolis, In

*Vision Solutions acquired DoubleTake Software, then was acquired by CarboniteSubject Matter Expert for Carbonite Recover DRaaS Solution, Carbonite Availability, Carbonite Migrate, and all DoubleTake productsSupported Windows Server OS and data migrations from Server 2003-2022, P2P, P2V, VMware, Hyper-V, Nutanix, Scale, AWS, AzureDesigned and delivered custom project runbook documentation to clients at the end of each engagementTraveled locally and internationally for POCs, implementations, and onsite testing in secure government and military installations

Indianapolis, In Area

Served as an escalation point for enterprise clients, 'Production-Down' issues, and for on-site Sales/ Professional Services supportProvided bug testing/ bug reporting to the DEV team through the re-creation of reported software issues in a test environment and documentation of issues in the form of KB articlesSupported a broad range of server, virtualization, and cloud technologies - specifically with Microsoft Server 2000 - 2016, SQL, Exchange, Hyper-V, VMWare, Amazon AWSProvided formal internal and external training for DoubleTake employees and customers on-site on remote

Indianapolis, Indiana Area

Held IT Manager role - managing and mentoring server/ network/ support teamsAdvised executive staff on capacity planning, retail expansion, and budgeting for ongoing infrastructure projectsWorked with vendors to build a network to support internal employees and 65 remote sites across IndianaPerformed IT audits/ lifecycle management of hardware, OS and application packagesManaged Active Directory, Exchange, File and Print services to support administrative, manufacturing, retail and educational facilities

San Diego, Ca

Built and managed and all Windows Servers, switches, routers and printers for a large government contractor/ naval ship repair facilityConfigured and maintained all network cabling (POTS, Fiber, Ethernet)Designed, implemented and maintained corporate websiteImplemented an RRAS solution for remote site connectivity to headquartersPerformed all desktop hardware builds/ software installation and configuration/ print supportManaged all backup and disaster recovery operations

Mcas Miramar - San Diego, Ca

NCO/ Night Shift Supervisor for VMFA-134 Powerline DivisionPerformed aviation engine and fuel systems installation, maintenance, and repair on F/A-18 A aircraftHeld an Instructor/ Inspector billet - Trained Marine Reservists to achieve powerplants certificationsServed three years as a Technical Publications Librarian for the squadronQA Certified Supervisor for Night Shift Maintenance CrewEarned Meritorious Promotion after graduating at the top of my aviation school

Bachelors Of Science In Organizational Management, Business Administration And Management, General

Currently completing my Bachelors of Science in Organizational Management

Computer Science, English

Education record