Ben Daniel Email & Phone Number

Leatherhead, Gb

United Kingdom

Responsible for the ongoing success of Eggplant’s customers, the Customer Operations role drives multi disciplinary teams of Customer Support, Professional Services and Project Management to ensure that customers are achieving their goals and fully realising the value of their investment with Eggplant.Skilled in developing and implementing strategic initiatives to enhance customer satisfaction, retention, and loyalty, Ben has a proven track record of optimising service excellence and… Show more Responsible for the ongoing success of Eggplant’s customers, the Customer Operations role drives multi disciplinary teams of Customer Support, Professional Services and Project Management to ensure that customers are achieving their goals and fully realising the value of their investment with Eggplant.Skilled in developing and implementing strategic initiatives to enhance customer satisfaction, retention, and loyalty, Ben has a proven track record of optimising service excellence and driving business growth while cultivating strong client relationships and resolving complex issues to ensure exceptional experiences.Adept at leading cross-functional teams to deliver results, streamline processes, and maximize operational efficiency Ben is committed to fostering a customer-centric culture and leveraging advanced technologies to elevate service standards. Show less

Leatherhead

Globally responsible for all post-sale customer engagement including Customer Success, Customer Support, Service Delivery, Platform Operations and Online Training.Keen to drive the changes to ensure that Eggplant remains a market leader in the field of Customer Experience Optimisation through Digital Automation Intelligence!

Leatherhead

Managing a team of highly skilled Technical Consultants delivering Professional Services led engagements such as Website Performance Optimisation exercises and workshops, managed performance testing projects and the delivery of monitoring strategies.As the product owner of advisory services I also manage and maintain our current portfolio of services as well as conducting research into new market offerings. This research includes organising and running customer round tables.I… Show more Managing a team of highly skilled Technical Consultants delivering Professional Services led engagements such as Website Performance Optimisation exercises and workshops, managed performance testing projects and the delivery of monitoring strategies.As the product owner of advisory services I also manage and maintain our current portfolio of services as well as conducting research into new market offerings. This research includes organising and running customer round tables.I also work closely with the commercial teams (both new business and account management) assisting in client acquisition, writing statements of work, and conducting post sale reviews.In addition I am responsible for organising and running our annual Performance Matters event (https://www.nccgroup.trust/uk/about-us/newsroom-and-events/blogs/2017/may/performance-matters-the-london-web-performance-conference/?style=Website+Performance&Year=2017) as well as other Marketing support activities. Show less

Leatherhead

As a Professional Services consultant I was predominantly delivering Managed Performance (Load) Testing engagements and Website Optimisation projects for our customers.The Performance Testing engagements are broken down into several stages:Scoping - Understanding what the customers goals are and how we are best able to help them be achievable.Planning - Building the scripts, gathering requirements and ensuring that risks are appropriately managed.Execution - Running the… Show more As a Professional Services consultant I was predominantly delivering Managed Performance (Load) Testing engagements and Website Optimisation projects for our customers.The Performance Testing engagements are broken down into several stages:Scoping - Understanding what the customers goals are and how we are best able to help them be achievable.Planning - Building the scripts, gathering requirements and ensuring that risks are appropriately managed.Execution - Running the tests and ensuring that the customer is aware of the results in real time, enabling them to make quick decisions and understand what fixes need to be put in place before the next round of testing.Analysis and Reporting - Summarising the results of the testing and presenting the results to either technical or business audiences.The Optimisation projects typically centered around the use of NCC Web Performance tools (Performance Monitoring, Real Browser Analysis and Real User Monitoring) and browser dev tools.Our goal with each engagement was to help customers understand where performance improvements could be made to their website with the aim of improving revenue and reducing bounce rate. Show less

Leatherhead

The role includes tailoring the Site Confidence suite of Performance Monitoring and Performance Testing tools to meet the needs of our clients. This will involve gathering an in-depth understanding of the site under test, and ensuring that our solutions are adapted in such a way that the client is able to get absolute value from the service. Each engagement may be different, and most will raise interesting challenges!

* Testing, monitoring, quality control of existing products.* Research and enhancements of both existing products and new concepts, utilising Structured Systems Analysis and Design Methodologies (SSADM).* Communicating and negotiating on behalf of the company with the industry regulator with regards to applications to continue business.* Liasing with Carrier Services division to ensure the correct integration of new international telephony solutions, including fault finding and… Show more * Testing, monitoring, quality control of existing products.* Research and enhancements of both existing products and new concepts, utilising Structured Systems Analysis and Design Methodologies (SSADM).* Communicating and negotiating on behalf of the company with the industry regulator with regards to applications to continue business.* Liasing with Carrier Services division to ensure the correct integration of new international telephony solutions, including fault finding and rectification.* Account management.* New client development. Show less

* First and second line support of a large networked infrastructure running both Microsoft and Unix / Linux operating systems.* Installation of Interactive Voice Response units and Remote Access Servers worldwide.* Integrating a range of payment products with client websites using a sound knowledge of Apache based web servers, RDBMS (MySQL), HTML and experience in perl / php applications.* Training and supporting junior staff.* Extensive account management and new client… Show more * First and second line support of a large networked infrastructure running both Microsoft and Unix / Linux operating systems.* Installation of Interactive Voice Response units and Remote Access Servers worldwide.* Integrating a range of payment products with client websites using a sound knowledge of Apache based web servers, RDBMS (MySQL), HTML and experience in perl / php applications.* Training and supporting junior staff.* Extensive account management and new client development. Show less

Havant, England, United Kingdom

Predominantly working as a member of the system testing team, executing tests, raising defects and documenting outcomes.