● Lead multi-department collaborative effort for Windows Server compliance remediation project and continuous monitoring● Develop and maintain customized CIS security benchmarks for FERC servers● Create customized audit files to provide accurate compliance results from vulnerability scans● Conduct security reviews for software and hardware to determine risk, approval status, and necessary restrictions● Review change requests relating to the environment to ensure all necessary precautions are documented and necessary pre-requisites are implemented● Provide ad-hoc support to other IT departments when needed

● Deploy and manage cloud and on-premise infrastructure for clients● Create and test MDM environments for clients across Mac and Windows● Own and manage multiple simultaneous long-term client infrastructure projects● Build and deploy application packages and custom scripts● Create automated policies for automatic assignment of access privileges ● Point person for identity management infrastructure for MS Azure and Okta● Responsible for implementing IAM, MFA authentication, and conditional access policies for Azure AD and Okta● Implement SSO authentication through Okta with SAML integrations for authenticating 3rd-party apps● Set up hardware keys for password-less FIDO authentication in Azure AD and Okta● Develop internal security processes and create documentation● Execute security audits for clients followed by risk remediations● Handle support escalations for 40+ client orgs while providing welcoming and enthusiastic service

● Deploy and manage cloud and on-premise infrastructure for clients● Create and test MDM environments for clients across Mac and Windows● Own and manage multiple simultaneous long-term client infrastructure projects● Build and deploy application packages and custom scripts● Create automated policies for automatic assignment of access privileges ● Point person for identity management infrastructure for MS Azure and Okta● Responsible for implementing IAM, MFA authentication, and conditional access policies for Azure AD and Okta● Implement SSO authentication through Okta with SAML integrations for authenticating 3rd-party apps● Set up hardware keys for password-less FIDO authentication in Azure AD and Okta● Develop internal security processes and create documentation● Execute security audits for clients followed by risk remediations● Handle support escalations for 40+ client orgs while providing welcoming and enthusiastic service

● Plan and execute projects in conjunction with Systems Administrators● Manage software updates and backup compliance for over 400 workstations● Manage software updates and backups for Servers● Create and deploy software packages via Microsoft Endpoint Configuration Manager● Manage switch port configuration● Provide Tier 2 support to around 1000 users across 6 locations

● Provided hardware and software support for around 400 users● Provided on-site support for various locations● Performed preventative maintenance on workstations● Provided technical training to staff● Created technical documentation