Ben Donovan Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

-Trained store staff on product usage and application to ensure successful project outcome while also delivering high levels of customer service.-Increased sales for the month of June 28% on a year-over-year basis.-Delivered high levels of customer service to grow relationships with customers while also increasing sales.-Established pricing for customers to be competitive yet profitable. -Maintained proper inventory levels to deliver product for customers while also reducing inventory costs.

Cleveland, Oh, Us

● Advised customer on paint products and explained their suitability for projects discussed.● Confirmed identity of customers picking-up orders placed online to ensure proper billing.● Responsible for ensuring deliveries are prepared correctly and meet customer requirements in an efficient manner while also ensuring delivery will arrive within customer time specifications.● Trained new store staff on products and procedures while maintaining customer service standards.

Cleveland, Oh, Us

• Partnered with retail store manager and assistant manager to oversee $3.8 million store and learned what makes that store successful in meeting operational and development goals.• Learned administrative tasks from store management to ensure smooth operation of store. This included ordering and stocking store with products relevant to demand.• Managed daily and monthly batching according to audit policies and procedures.• Studied products offered by the Company and their corresponding characteristics and applications.• Advised customers on paint products offered and explained their suitability for projects discussed.

Cleveland, Oh, Us

● Delivered products to customers from Sherwin-Williams paint stores.● Responsible for ensuring deliveries are prepared correctly and meet customer requirements in an efficient manner.● Properly loaded customer orders on truck to streamline delivery process, while also ensured proper forms are completed upon delivery according to Sherwin-Williams policies and procedures.

West Des Moines, Ia, Us

● Organized customer orders to ensure they were placed according to their route.● Loaded orders onto box trucks according to pre-assigned routes, then delivered these orders to Hy-Vee stores for in-store pickups.● Returned to warehouse with previous shift’s totes for processing.● Helped process used totes to prepare them for orders.

West Des Moines, Ia, Us

● Organized customer orders to ensure they were placed according to their route.● Organized and loaded orders onto delivery vans according to pre-assigned routes, then delivered these orders to Hy-Vee customers at their homes or businesses.● Directed customers to point-of-contact to assist them if problems with orders occurred.● Returned to warehouse with used totes for processing.● processed used totes to prepare them for orders.

Master Of Arts - Ma, Procurement And Acquisition Management

Bachelor Of Science (Bs), Mathematics

Business Administration And Management, General