Benjamin De Alba Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

Miami Beach, Florida, United States

As the former founder of Ontology Branding, I was a forward-thinking entrepreneur passionate about creating digital marketing management to small businesses. With a proven track record, I specialized in crafting compelling digital narratives rooted in the client's value proposition, establishing a distinct brand differentiator.

Miami/Fort Lauderdale Area

• Promote, sell, and book excursions to guests while working closely with tour excursion vendors at each destination managing allotments and scheduling tours.• Effectively and strategically handle conflict resolutions for guests with awareness and empathetic communication ensuring company standards and procedures are followed with high emotional intelligence to understand when to involve leadership, ultimately to ensure an overall positive guest experience.• Strategically manage… Show more • Promote, sell, and book excursions to guests while working closely with tour excursion vendors at each destination managing allotments and scheduling tours.• Effectively and strategically handle conflict resolutions for guests with awareness and empathetic communication ensuring company standards and procedures are followed with high emotional intelligence to understand when to involve leadership, ultimately to ensure an overall positive guest experience.• Strategically manage excursion tours and sales initiatives at each port destination by evaluating reservation bookings to ensure minimum guest requirements are met with vendors to ultimately manage cost and profits without compromising overall guest satisfaction.• Manage and audit tour excursion vendor invoices comparing actual tour booking reports to eliminate discrepancies.• Evaluate and read all tour excursion vendor reports to determine overall guest experience to prevent potential complaints and disseminate detailed information to all relative team members, as well as account for all guests returning to ship.• Promote and generate dive equipment sales, PADI courses, and dive excursion packages creating a positive guest experience. Show less

• Successful experience in sales, marketing, and branding, an influencer in digital marketing and social media platforms, i.e. Facebook, Instagram, Google, & TripAdvisor driving customer, as well as an excellent professional underwater videographer with over 500+ produced underwater videos.• Expert PADI IDC Staff Instructor completing over 200+ certifications at all levels and 6000+ dives in vari-ous international destinations; strictly abiding with PADI Standards and Procedures, PADI… Show more • Successful experience in sales, marketing, and branding, an influencer in digital marketing and social media platforms, i.e. Facebook, Instagram, Google, & TripAdvisor driving customer, as well as an excellent professional underwater videographer with over 500+ produced underwater videos.• Expert PADI IDC Staff Instructor completing over 200+ certifications at all levels and 6000+ dives in vari-ous international destinations; strictly abiding with PADI Standards and Procedures, PADI Manuals, performance, and safety requirements.• Ability to confidently oversee the day to day logistics and operational needs of a retail dive operation modeling strong leadership, exceptional customer service; successful sales results selling equipment, customer excursion photographs/videos sales, trips and PADI courses; as well as, prepare all equipment, tanks, facilities, paperwork & classroom materials to coordinate professional training and orderly classroom environment. Show less

Cozumel, Mx

• Social media expert with strategic influential ability to increase and build a community of followers and leverage customer reviews across various platforms driving SEO activities, i.e. Facebook, Instagram, Google, & TripAdvisor. • Photographer and Videographer skills: film, produce, and edit over 500+ underwater dive videos with an excellent sense of pace and timing, knowledge of color correction, and strong music-sound design.• Promote and generate dive equipment sales, PADI… Show more • Social media expert with strategic influential ability to increase and build a community of followers and leverage customer reviews across various platforms driving SEO activities, i.e. Facebook, Instagram, Google, & TripAdvisor. • Photographer and Videographer skills: film, produce, and edit over 500+ underwater dive videos with an excellent sense of pace and timing, knowledge of color correction, and strong music-sound design.• Promote and generate dive equipment sales, PADI courses, and dive packages creating a positive customer experience.• Organize and prepare all equipment, tanks, facilities, paperwork & classroom materials for coordinating a professional training and orderly classroom environment.• Strictly abide with PADI Standards and Procedures, PADI Manuals, performance, and safety requirements. Show less

Cancún Area, Mexico

• Strategically manage guest activities and sales initiatives by evaluating reservations to ensure minimum number requirements are met to ensure overall guest satisfaction is achieved.• Manage the crew staff scheduling and agendas for all guest activities, i.e. sunset sail, tender taxi, scuba diving, snorkeling, and private charters while managing weather conditions.• Responsible for day to day logistical coordination of guest equipment needs for activities and maintenance of boat… Show more • Strategically manage guest activities and sales initiatives by evaluating reservations to ensure minimum number requirements are met to ensure overall guest satisfaction is achieved.• Manage the crew staff scheduling and agendas for all guest activities, i.e. sunset sail, tender taxi, scuba diving, snorkeling, and private charters while managing weather conditions.• Responsible for day to day logistical coordination of guest equipment needs for activities and maintenance of boat equipment all while staying within budget. • Work closely with front desk and concierge coordinating VIP guest requests with activity availability and scheduling as well as manage guest conflict and resolution. Show less

Punta Cana, Dominican Republic

• Social media expert with strategic influential ability to increase to build a community of followers lever-aging guest reviews across various platforms, i.e. Facebook, Instagram, Google, & TripAdvisor. • Photographer and Videographer skills: film, produce, and edit over 500+ underwater videos with an excellent sense of pace, timing, knowledge of color correction, and strong music-sound design.• Strictly abide by PADI Standards and Procedures, PADI Manuals, performance, and safety… Show more • Social media expert with strategic influential ability to increase to build a community of followers lever-aging guest reviews across various platforms, i.e. Facebook, Instagram, Google, & TripAdvisor. • Photographer and Videographer skills: film, produce, and edit over 500+ underwater videos with an excellent sense of pace, timing, knowledge of color correction, and strong music-sound design.• Strictly abide by PADI Standards and Procedures, PADI Manuals, performance, and safety requirements. Show less

Riviera Maya, Playa Del Carmen, Mexico

• Greet, welcome, and register guests for 400+ room hotel using POS terminal, process up to 100 guest arrivals and departures per day in a timely manner while handling guest questions.• Coordinate and collaborate with maintenance, housekeeping, and security to ensure all requests and issues are handled promptly and efficiently.• Completed/created daily shift reports balancing transactions detailing reservations, check-ins/check-outs, and charges ensuring accurate accounting transaction… Show more • Greet, welcome, and register guests for 400+ room hotel using POS terminal, process up to 100 guest arrivals and departures per day in a timely manner while handling guest questions.• Coordinate and collaborate with maintenance, housekeeping, and security to ensure all requests and issues are handled promptly and efficiently.• Completed/created daily shift reports balancing transactions detailing reservations, check-ins/check-outs, and charges ensuring accurate accounting transaction information requested by management.• Effectively handle conflict resolution for guests with high emotional intelligence to understand when to involve leadership, ultimately to ensure an overall positive guest experience. Show less