Directed operations including budgets, marketing, regulatory compliance, human resources, family relations, and data management. Guided and directed families through the funeral process with compassion, grace, and integrity. Accurately completed legal state, county, and city regulatory paperwork. Supervised and trained 6-10 funeral home staff on OSHA compliance. Facilitated new filing systems to simplify and streamline record retention; maintained multiple database systems. Improved employee safety through maintenance of equipment and chemical storage facilities. Coordinated time-sensitive events requiring multiple staff members and external participants on a weekly basis. Managed inventory of critical supplies, including ordering and stocking of new materials. Wore PPEs on daily basis during high risk procedures.

Provided 24-hour first-call support to funeral homes across Minnesota; responded to an average of 8-10 calls per 12-hour shift regularly requiring heavy lifting. Performed decedent transportation for the local medical examiner’s office; supported funeral coach livery services.

Trusted with the care and preparation of whole body human donors in the University of Minnesota Human Anatomy Laboratories. Communicated with the families of donors via written and oral correspondence. Cleaned and sanitized the laboratories and equipment on a daily basis. Utilized laboratory equipment. Drafted new and revised existing Standard Operating Procedures (SOPs) and policies such as laboratory maintenance, donor preparation, and safe chemical handling. Developed electronic media presentations utilizing Microsoft Office. Safeguarded donor confidentiality and privacy through application of HIPAA Protected Health Information practices.