At Heedify, we simplify customer service by seamlessly integrating our Attendant Console and Contact Centre into Microsoft Teams. Our solutions empower receptionists and support teams with advanced call handling, voice and chat channels, and real-time analytics, all leveraging Microsoft 365 infrastructure.As the UK Partner Market Development Manager at Heedify, I am responsible for driving the expansion of our presence in the UK sector. My focus is on increasing the adoption of our Microsoft Teams Attendant Console and Contact Centre solutions. Key aspects of my role include:Partner Relationship Management: Cultivating and maintaining strong relationships with key partners to foster mutual growth. I provide tailored product training, marketing resources, and ongoing support to enhance partner capabilities.Market Expansion Strategy: Identifying and engaging new partners to broaden Heedify’s market reach within the UK. Developing and implementing strategies to penetrate new sectors and accelerate the adoption of our solutions.Product Management: Acting as the primary advocate for our products by demonstrating their value and benefits through presentations, webinars, and customised demonstrations.Sales Enablement: Supporting partners through the entire sales cycle, from lead generation to deal closure. I analyse performance metrics and provide actionable insights to improve effectiveness and achieve targets.Strategic Collaboration: Directly collaborating with partners to ensure their goals aligns. This involves co-developing tailored marketing campaigns, providing hands-on support in product positioning, and working closely with partners to increase engagement and product adoption within their networks.Operating within a close-knit team, I am committed to contributing to Heedify’s growth and advancing the future of communication solutions in the UK.

Amplifying Imagicle sales and marketing strategy with key Partners across UK & I. Driving SaaS and Enterprise-grade software in UCX.Building, maintaining, and promoting strong customer relationships with IT Partners/resellers and distributors.Present and host workshops and training sessions to establish productivity, and user capabilities with key accounts.Produced and managed a steady stream of Partners/Resellers and Distributors onto Imagicle through enrolment programs.Build marketing strategies to work with new partners and promote growth with existing partners, driving customer acquisition, and maintaining a strong client base.Managed the acquisition process between telisca to Imagicle, with a complex process integrating existing procedures and onboarding new partners. Launching the UK version of telisca through Imagicle.Identifying new sales opportunities through different channels, through networking and outreach using B2B and indirect sales model.Drove innovation and investment in high end BU, in alignment with architectural and solution layouts.

Solely responsible for telisca LTD with the day to day running of the company performing the following duties: Pre-sales, Client relations, Marketing, Accounting, Professional services, Support, Software analyst. Generating new opportunities and collaborated with IT Partners/Resellers in UK, Europe, the Americas, Middle East, and Asia.Building marketing strategies and brand campaigns to build brand awareness, drive consideration and in turn conversion for the telisca group.Devised and manged events for European exhibitions: including Cisco Live, Microsoft Ignite and UC Expo. Driving footfall by using signups, meetings and running promotions.Composed yearly forecasting by trend analysis and understanding market trends.Created and maintained company website and social media channels with up-to-date content.Relevant messaging delivered at the right time with our target audience in mind.

Develop, implement, and maintain IT system.Project managed global office setups, system upgrades and new software rollouts. Collaboration with key stakeholders.Providing 1st/2nd/3rd line support for LAN, WAN, and remote VPN users on all IT related issues.

Providing 2nd line network/system support for the IT helpdesk on any network or server related issues.Responding to any calls received within the allowed SLA.Configuring and maintaining Cisco switches on all Friends Provident sites.Racking and patching servers into the network.Working on complex projects alongside 3rd line team to help develop/improve the network.Working on upgrading monitoring servers from NT platform to XP.

Providing 1st line technical support to over 8000 end users on a variety of IT related issues.Logging calls using Assyst version 5 with an 80% personal fix rate.Identifying and researching to resolve any issues reported before escalating to other support teams.Setting personal goals and objectives to increase my technical expertise.Supporting customers with the NT V4 workstations and Windows 95/2000 Laptops.Supporting remote customers using broadband and dial ip network access service.

Selling Virgin Atlantic economy/upper class flights to independent travel agencies via phone and email.Investigation of customer queries and complaints on own initiative. Trusted to take ownership through to conclusion and resolve such issues successfully.Maintaining the advance registration system.Organising monthly team meetings and assisting in new hire training.