Benjamin D Johnson Email & Phone Number

Kenner, Louisiana, United States

I was part of a small IT team collectively handling all aspects of government IT operations and support. This allowed me to develop a versatile skill set and gain extensive experience across multiple levels of IT. Key responsibilities of my role included:Technical Infrastructure Management: Installed and maintained a wide range of IT infrastructure, such.

New Orleans, Louisiana, United States

Performed a wide range of responsibilities and successfully managed the IT support team. Key highlights of my role included:Technical Expertise: Leveraged my knowledge and expertise to oversee all aspects of technical support, including handling escalated issues, troubleshooting complex problems, and providing guidance to the team.Interdepartmental.

New Orleans, Louisiana, United States

Provided technical support to clients while ensuring adherence to strict SLA time requirements. Key aspects of my role included:End-to-End Support: Responded promptly to client inquiries and issues by answering calls and emails through the Freshdesk ticket system, ensuring timely resolution and maintaining a high level of customer satisfaction.Hardware and.

Metairie, Louisiana, United States

• Lead in-house technical support: offering analysis, troubleshooting, and repair of hardware and software related to computer systems, printers, network switches, and other devices.
• Handled intake, management, and repair of customer PCs.
• Assisted owner with off-site IT support, ranging from data recovery to network and communication systems installation and configuration for local and national businesses.
• Performed maintenance and repair of the store’s 32 gaming PCs. Handled intake, management, and repair of customer PCs.

Metairie, Louisiana, United States

• Oversaw daily business activities, marketing initiatives, customer service, and facility standards.
• Budgeted resources towards marketing, supplies, equipment, and hiring.
• Responsible for the hiring, training, and coaching of new employees.
• Managed upwards of six employees at any given time.

New Orleans, Louisiana, United States

• Provided comprehensive administrative and project support for the Office of Admissions.
• Implemented a new enrollment system, streamlining the registration process for Delgado’s 16K+ students.
• Guided students through the enrollment and the admissions process: offering application and registration information, clarifying educational goals, and reviewing financial aid needs.

New Orleans, Louisiana, United States

• Provided clerical, data management, and administrative support to the Office of Donor Relations and Development.
• Operated telephone system, providing accurate information to callers and appropriately directing phone calls as needed.
• Executed vital administrative tasks and maintained seamless daily communication with valued vendors and donors for the Relations and Development Department.

New Orleans, Louisiana, United States

• Evaluate clients’ IT systems to help them meet business objectives.
• Analyze and diagnose IT infrastructure, understand business needs, and implement technology solutions to meet those needs.
• Proficiently installed and maintained cutting-edge networking hardware and computer systems at various locations, adhering to contractual agreements.Major recurring client in New Orleans is the United Cab Company..

New Orleans, Louisiana, United States

• Ensured kitchen orders were accurate, met quality standards, and delivered in a timely manner.
• Served as a liaison between the wait staff, manager, and chefs.
• Managed upwards of eight employees on any given day.

New Orleans, Louisiana, United States

• Updated biographical database for the Alumni Development Information Services Department, ensuring up-to-date and accurate records.
• Reviewed and resolved errors to ensure integrity of data.
• Managed and maintained confidential files, records, and information.