•Performs the following duties: •Health and Welfare •Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions. •Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums •Explains the appropriate participant forms and provides guidance on completion •Defined Benefit / Defined Contribution •Process various types of calculations, meeting timeliness and accuracy standards •Interpret plan rules to ensure compliance with plan document •Analyze transactions to ensure proper quality standards as required by each specific client •Contact participants to explain calculations or resolve participant/client related issues •Review incoming forms for completion and accuracy; take appropriate corrective action •Assists Participants with Portal Navigation

Responsible for processing accurate and timely data changes sent via the DCF system.Assist with maintenance of employee files including upkeep of all active and terminated employee records as well as creation of new hire files, pull and re-allocate terminated employee records. Complete and process state unemployment requests with Equifax as well as direct state information requests. Coordinates telephone hearings with both Equifax and state unemployment officials. Handle manual employment verification requests and re-verification calls. Monitors the HR inbox for new hire documentation, system access requests such as email, Paylocity and Icims. Answers incoming calls and directs to appropriate departments as determined. Provide general support for end of school year and return to school processes such as recording appropriate data into payroll systems, Paylocity and ADP.

Determine the existence of coverage relating to all core Special Lines contracts which includes interpreting policy and analyzing the information gathered to determine a course of action. Core products are considered motorcycle, watercraft and recreational Vehicles. Ensuring that all damage or injury is consistent with the report of the accident. Communicate and set proper expectations with customers. Identify the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensure that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection.

Direct the operations of the Benefit Administration Team, which administers benefits policies and programs on behalf of plan sponsors according to predetermined plan design. Responsible for the direct management and development of the administration team, implementation of current and new business processes, and final review of complex assignments and / or high level client escalations and initiatives.Build upon existing client relationships as well as assist in development of new business acquisition / request for proposal expanding upon existing operations. Manages the financial aspects of the client relationship participate in the departmental budgeting process, specifically overhead cost control by minimizing opportunities of overtime through creative schedule adjustment and or management of corporate flex time. Complete other duties as assigned in addition to predetermined work assignments that are subject to a moderate level of control and review, daily, weekly and on a monthly basis.

Responds to inquiries regarding Health & Welfare Benefits Administration, Leave of Absence eligibility review. Disability Benefit verification and eligibility, F.M.L.A, Worker’s Compensation and much more. Participates in ongoing Training as required by state and company compliance regulations. A member of Xerox Services, HRO&S ISO technical team.

Administer Core and Voluntary Health & Welfare Benefits, life insurance, accident coverage, identity theft protection. Responsible for complete explanation of Employee sponsored benefit plans for multiple clients as required and desired by individual employees.

Manager of a franchised restaurant operation. Inclusive of staffing, training, product procurement. Accounts receivable and payable, weekly payroll submission and disbursement.

Daily tasks involved responding accurately and effectively to 40 to 60, telephone inquires from prospective and current policyholders daily. Completion of necessary follow ups and workflow transactions in a timely and efficient manner, such as Policy splits due to life changing events like divorce, separation or death. Ensure quality assistance and customer service was provided in a professional and timely manner.

Review Credit and collateral documents, Complete underwriting / final approval of loan applications for Residential loan funding.