Benjamin Frey Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

Greater Boston Area

• Provide leadership and development to a team of 7-10 direct staff, including both full-time and contracted resources
• Collaborate with faculty and staff to recommend and implement solutions that meet identified business needs; proactively explore emerging technologies that might benefit the community
• Actively participate in IT projects to ensure alignment with the needs of the customers, end users and IT Support Services; ensure all services are adequately documented for the same constituencies
• Closely manage high-volume, fast-paced work queues (self and team) filled with shifting priorities and many simultaneous pieces of work
• Partner with senior management to implement overall audiovisual strategies and policies
• Serve as an escalation point for both customers and internal team members; work to resolve service delivery issues on an expedited basis

Greater Boston Area

• Independently manages work queue and customer expectations, balances tasks of mixed priorities, and clearly reports on all assignments
• Manages employee development and performance
• Tracks and schedules all daily tasks for technicians
• Collaborates with partners to find AV solutions that meet the needs of a campus event or program
• Collaborates with faculty and staff to identify solutions that meet the business needs by leveraging current technology in the HBS portfolio
• Manages client expectations and communicates Media Services policies and service standards

Greater Boston Area

Albany, New York Area

• Primary liaison for Media Services when interacting with Information Technology Services, staff, faculty and administration
• Manage and supervise a staff of full and part-time workers in performing a variety of AV tasks consistent with department objectives
• Proactively request and obtain multiple vendor quotes and purchase audio visual equipment in line with budget parameters
• Make informed recommendations to the College’s administration on relevant and viable technology solutions to improve department’s ability to serve campus AV needs
• Maintain multiple budgets spanning across staff resources and AV equipment inventory
• Administer support & training on ‘Smart Classroom” set up and within various computer labs on campus.

Albany, New York Area

Media Services team member responsible for performing installations and maintenance for all audio visual systems on campusPrimary AV technician for afternoon and night events on campusProvided initial trouble shooting and support for issues involving class room technology

Master Of Arts - Ma, Communications

Bachelor Of Arts, Public Communications