Benjamin Frazee Email & Phone Number

Clive, IA, US

Johnston, Iowa, United States

• Multi-faceted leader that successfully manages 13 supervisors and in charge of 180 associates
• Prepares and presents oral and written briefings and presentations
• Oversees equipment worth over $35 million
• Directs training, tasks, missions and all other critical functions of the organization to ensure organizational readiness for state and federal missions
• Creates glidepath training schedules that coincide with readiness of unit to ensure key metrics are completed
• … Show more

• Successfully executes and balances $3.2 million budget consisting of personnel, supplies, marketing, and advertising with 99.8% execution rate
• Led the transition to improve funding request process by implementing faster and more accurate electronic request system; reduced cost of labor by 20 percent
• Manages cross functional team of analysts and collaborates with marketing, supply, automation and operation teams
• Creates contracts for marketing and advertising campaigns between… Show more
• Creates contracts for marketing and advertising campaigns between vendor and organization
• Advises and recommends courses of action to department director via weekly and monthly budget meetings

• Served as the Detachment Commander, with an authorized strength of 48 Soldiers that supported the Commanders initiatives in developing mission readiness through maintenance, attrition management, leader development.
• Planned and executed 30 missions, 68K fuel distributed, 70K water distributed, 337 pallets of food supply pulled/configured for the 5,000 personnel during a four week exercise
• Rated during rating period as 1/15, most qualified by… Show more
• Rated during rating period as 1/15, most qualified by Battalion Commander of the 185th CSSB compared to peers Show less

Johnston, Iowa, United States

• Successfully managed 22 accounts totaling $12 million that include mobilization readiness, force structure, intelligence, state sponsorship program and security
• Performed quantitative and qualitative analysis which led to identification and correction of $100K in posting errors
• Generated custom reporting and scorecards to leadership for effective decision making
• Rated during FY19 rating period as 5/5, outstanding in all categories of measurement

Urbandale, Iowa, United States

• Monitors day-to-day operations, collaborating with teams across 4 companies to increase operationalefficiency
• Records transactions in QuickBooks for six businesses
• Effectively analyzes and reviews financial statements, financial forecast, cost analysis, providing updatesto owners of all data on a weekly basis
• Creates budgets, trackers and scorecards for weekly, monthly and yearly finances in all enterprisesencompassing 15 million dollars
• Effectively monitors… Show more
• Effectively monitors multiple construction projects and schedules to ensure tasks are completed timely and on budget

Des Moines, Iowa Area

• Evaluated 80 claims weekly in fast-paced environment while multitasking all aspects of adjusting process that resulted in top 20 percent production metrics and high-quality assurance within business unit
• Analyzed insurance policies, damages and estimates to make final determination on insurance claims to best aid customers while adhering to company guidelines to ensure proper funding of claims
• Determined proper policy coverage on each claim by using company guidelines to investigate… Show more
• Determined proper policy coverage on each claim by using company guidelines to investigate, evaluate, negotiate and finalize assigned property claims dependent on each state’s laws
• Completed sketching, adjusting and estimating of damaged property up to $50K that decreased turnaround time of claim completion to 24 days average
• Consulted with policyholders regularly about policy questions and workflow to enhance the customer experience that was shown by a culminated 9.2/10 customer service score given by policyholders

West Des Moines, IA

• Supervised production work for 15 team members responsible for paying escrow taxes in 13 states
• Created daily reports, analyzed, assessed and discussed potential risk for monthly escrow cycles contributing to a $82K cost savings compared to the previous year
• Evaluated and maintained all processes involved with teams during monthly cycles while adhering to strict deadlines to ensure additional penalties to the business were avoided
• Conducted weekly one on one meetings with… Show more
• Conducted weekly one on one meetings with team members discussing individual developmental plans, productivity and quality assurance to assess goals, difficulties and solutions for each team member
• Analyzed and approved team member production to ensure team productivity aligned with staffing budget

West Des Moines, IA

• Combined knowledge and critical thinking skills to accurately identify mislabeled customer mail; routed items to correct departments minimizing customer impact
• Introduced a comprehensive employee handbook, process protocol and training model
• Trained 20 team members on various tax systems within the Wells Fargo home mortgage portfolio to research unidentified customer documents and route the documents to the proper business unit
• Participated in procedural assessment meetings as… Show more
• Participated in procedural assessment meetings as the subject matter expert for the mail processing team to help rewrite new and outdated procedures Show less