Ben Gaines Email and Phone Number
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I am an experienced SaaS product leader who is passionate about creating experiences that delight and empower customers. I love developing product strategy and working with individuals and teams around me to produce technology innovation that customers love. In addition to helping guide product strategy and roadmap execution for Adobe Analytics, I am a frequent speaker at industry events and webinars on topics ranging from data interaction and data visualization to artificial intelligence and machine learning. I publish frequently on Adobe's digital marketing blog, and am a recognized leader in the digital customer intelligence community. My specialties and areas of interest include Product Management, Analytics, Data Visualization, Data Interaction, Digital Marketing, Customer Journey Orchestration, Artificial Intelligence (AI), Machine Learning, Product Strategy, Go-to-Market Strategy, Product Design, Product Development, Product Marketing, SaaS, and more.
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Sr. Director Of Product ManagementAdobe Dec 2024 - PresentSan Jose, Ca, Us -
Director Of Product ManagementAdobe Feb 2019 - Dec 2024San Jose, Ca, Us- Guide our team to grow a successful startup, Customer Journey Analytics, inside of Adobe's Digital Experience business. Achieved product-market fit and reached significant ARR with growing bookings each quarter. - Lead team of five product managers, including two managers, responsible for roadmap execution on Adobe Analytics user interfaces, data visualization and interaction, product integration, APIs, user permissions and more. Also manage documentation team for Adobe Analytics.- Partner with Director of Engineering to prioritize initiatives and define goals for 100+ developers across multiple teams. - Work closely with dozens of Fortune 500 executives to understand current market trends, advise on long-term digital strategy, and define the future of customer intelligence. - Product consistently named a leader in multiple Forrester and Gartner reports dealing with analytics and customer intelligence. -
Group Product ManagerAdobe Aug 2016 - Feb 2019San Jose, Ca, UsLed product strategy and execution for Analysis Workspace, the fastest and most flexible customer intelligence interface on the planet, as well as data democratization and other key growth areas. Included managing and mentoring a team of talented product managers. Frequent involvement with sales and customer success leadership to ensure growth ahead of quarterly targets. Regular speaker at industry events, including main-stage demos at Adobe Summit. -
Senior Product ManagerAdobe Feb 2014 - Aug 2016San Jose, Ca, UsProvided product management and strategic leadership for Adobe Analytics, the leading analytics solution for digital marketers and marketing data scientists. Helped to grow revenue well above market rates. Introduce heavily adopted new features that solve customer problems. Led team that built and released Analysis Workspace, a new analytics tool that is changing the way organizations use and disseminate data. Researched and developed market requirements to establish product vision, strategy, and roadmap. Worked extensively with customers to understand market needs and gaps. Partnered with Product Marketing, Product Development, and Technical Operations teams to design and create new features addressing market and customer needs. Reported to executive team on key performance indicators around product adoption, market reaction to product releases, and community activity. Trained colleagues across business unit on new features and solutions, including both business user and developer audiences. Won departmental, organization-wide, and industry-level awards of recognition for contributions to product growth. 2015 Digital Analytics Association Rising Star. -
Product ManagerAdobe Mar 2012 - Feb 2014San Jose, Ca, Us -
Manager, Research & AnalyticsEspn Jul 2011 - Mar 2012Bristol, Ct, UsDesigned and built analytics implementations across all of ESPN's mobile web and mobile app properties. Worked with product teams to understand and account for key business requirements in digital analytics solutions. Performed ad-hoc analysis of mobile app usage resulting in improved site/app performance and more effective monetization of digital assets. Provided support and instruction to internal analytics consumers across ESPN Digital Media business. -
Product ManagerAdobe May 2010 - Jul 2011San Jose, Ca, UsAccountable for ongoing growth and development of industry-leading Adobe SiteCatalyst digital analytics software and Adobe DigitalPulse implementation auditing solution. Increased DigitalPulse average contract value four consecutive quarters. Worked with customers, partners, and employees to gather business requirements for product roadmap. Planned and executed on five-year strategy for analytics product suite including market/competitive analysis, roadmap, pricing, and technology assessment. Led highly publicized rollout of SiteCatalyst 15 platform, providing both internal and customer-facing training sessions and materials. -
Community ManagerAdobe Oct 2009 - May 2010San Jose, Ca, UsMonitored social media discussion of Omniture business unit products and brand, responding and proactively generating conversation where appropriate to facilitate learning and interaction in user community. Offered immediate, public support for all Omniture products via social channels. Maintained popular company-sponsored blog dealing with best practices and technical solutions. -
Technical WriterOmniture Jun 2008 - Oct 2009Lehi, Utah, UsAuthored and edited white papers and online knowledge base articles explaining best practices, product features, and implementation techniques for suite of Omniture products with emphasis on accuracy and clarity. Maintained client-facing knowledge base web site. Reported on various success metrics. -
Technical Support EngineerOmniture Jan 2007 - Jun 2008Lehi, Utah, UsResolved product bugs and issues. Performed in-depth research of customer data. Assisted in management of relationships with business partners involved with Omniture Genesis™ product. Authored and maintained internal web-based tools used throughout organization, requiring extensive use of client- and server-side programming. -
Technical Support ConsultantOmniture Apr 2006 - Dec 2006Lehi, Utah, UsOffered technical support and detailed consultation to top-tier client base using Omniture SiteCatalyst™ and related industry-leading web analytics and online business optimization tools, requiring extensive knowledge of all Omniture products, web analytics standards, and customer marketing needs. Helped clients understand and leverage SiteCatalyst™ reporting as well as code implementation, utilizing HTML and JavaScript. Strong emphasis on customer satisfaction and education. -
Project ManagerUtah.Com Nov 2004 - Apr 2006UsOptimized, created, and edited Utah.com and other client web site content, functionality, and user experience for better inclusion and listing in major search engines. Managed pay-per-click campaigns with Google AdWords, Yahoo! Search Marketing, and MSN AdCenter. Reported monthly to clients on progress in search engine optimization campaigns. -
Production AssistantNew England Patriots Apr 1997 - Aug 2000Foxborough, Massachusetts, UsAuthored several articles printed in Patriots Football Weekly magazine. Filmed team practices, press conferences, and interviews for web-based Patriots Video News. Substituted as webmaster for official team web site.
Ben Gaines Skills
Ben Gaines Education Details
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University Of Utah - David Eccles School Of BusinessBusiness Administration
Frequently Asked Questions about Ben Gaines
What company does Ben Gaines work for?
Ben Gaines works for Adobe
What is Ben Gaines's role at the current company?
Ben Gaines's current role is Sr. Director of Product Management at Adobe.
What is Ben Gaines's email address?
Ben Gaines's email address is be****@****hoo.com
What is Ben Gaines's direct phone number?
Ben Gaines's direct phone number is (408) 536*****
What schools did Ben Gaines attend?
Ben Gaines attended University Of Utah - David Eccles School Of Business.
What skills is Ben Gaines known for?
Ben Gaines has skills like Web Analytics, Omniture, Analytics, Digital Marketing, Product Management, Saas, User Experience, Social Media, E Commerce, Strategy, Product Marketing, Adobe Sitecatalyst.
Who are Ben Gaines's colleagues?
Ben Gaines's colleagues are Nobi Hossin, Jon Senia, Test Wei, Radhika Sen, Benjamin Lee, Hariharan B, Vedprakash Dewangan.
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