- Manages high-profile guests such as Royal Families, Politicians, Celebrities, luxury travel agencies (STARS, Virtuoso, AMEX FHR, Centurion), high paying guests and Members of the Marriott Bonvoy Loyalty Program.- Covering various Front of House positions: Front Desk, Guest Relations, Rooms Controller, and Concierge.- Leads the Daily Operations Meeting with Department Heads and Senior Management.- Addresses guest incidents and resolves them according to the severity of the case, conducting investigations using available resources and tools.- Empowerment and decision-making on service recovery.- Plans and arranges guests' celebration amenities with a focus on sustainability.- Trains and evaluates the department on standard audits based on Forbes, LQA, and BSA criteria.- Maximise over room assignments.- Coaches and leads a team of first-time hotel agents, helping them grow, work independently, and function cohesively as a team.- Provides coverage in the absence of the Front of House Manager.- Recognizes and celebrates team milestones. The hotel achieved the top position among luxury hotels in Singapore based on comparative sets.

Heavily involved in the requisition of items needed, met up suppliers and vendors in comparision of price, recruitment drive, hands on with the ground team to set up the hotel for site inspection with the Hotels Licensing Board. Established room categories and rates.

Aerotel Singapore is Plaza Premium Group's inaugural flagship transit hotel within the airside of Changi Airport Singapore.- Heading the Front Office, Reservations and Housekeeping Dept and working along side with other Department Heads.- Successfully Grand Opening on Feb 18th 2016 with the entire Aerotel Team.- Track record of hotel revenue into almost 4 folds since onboard company.- Set stable processes and system in place for smooth operations.- Leading the team to be leaders to hold forte together.

Pre-Opening & Opening:Responsible for the day-to-day management of the hotel and its staff. Leading the operations of front office, reservations and housekeeping.PRE OPENING- Recruitment Exercise of Associates (according to allotment and budget).- Creation of detailed Job Descriptions for all positions.- Established Room Categories and quantity of each categories.- Proposed Training Program (pre-opening) for all associates.- Provided required Reports and Forms submitted to Property Management System (PMS).- Proposed type of Credit Card facilities and Currency Exchange Services to bank.- Established SOPs for three departments (Guest Services, Reservations, Housekeeping).- Established Housekeeping Inventory (e.g Amenities, Linens) and submitted for purchase.- Established Rooms' Inventory (e.g. Minibar, Safe-box) and submitted for purchase.- Established Front Desk Inventory (e.g Stationeries) and submitted for purchase.- Work closely with General Manager, Hotel Manager and Directors to collaborate partnership with vendors (e.g. OTA, laundry company, electronic hotel locks, travel agency, corporate companies).- Eye for defects in entire building and ensured main contractors rectified it and lead up to TOP.- Work closely with Executive Team to establish high quality services and implement revenue management operations, procedures and best practices.- Assisted the Executive Team to ensure the hotel is business and operational ready for inspection by the Hotel Licensing Board and the license was approved.