Ben Garcia

Ben Garcia Email and Phone Number

Assistant Vice President - Enterprise Service Management and Client Solutions @ The University of Texas at San Antonio
San Antonio, TX, US
Ben Garcia's Location
San Antonio, Texas, United States, United States
Ben Garcia's Contact Details

Ben Garcia personal email

n/a

Ben Garcia phone numbers

About Ben Garcia

Experienced leader in customer service, enterprise service management, and service operations fields with a demonstrated history of working in the higher education industry. Skilled in Analytical Skills, Customer Relationship Management (CRM), Databases, IT Service Management, and IT Strategy. Strong consulting professional with a BA focused in Government from University of Notre Dame.

Ben Garcia's Current Company Details
The University of Texas at San Antonio

The University Of Texas At San Antonio

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Assistant Vice President - Enterprise Service Management and Client Solutions
San Antonio, TX, US
Ben Garcia Work Experience Details
  • The University Of Texas At San Antonio
    Assistant Vice President - Enterprise Service Management And Client Solutions
    The University Of Texas At San Antonio
    San Antonio, Tx, Us
  • The University Of Texas At San Antonio
    Assistant Vice President - Enterprise Service Management & Client Solutions
    The University Of Texas At San Antonio Nov 2023 - Present
    San Antonio, Tx, Us
    Responsible for providing vision and organization leadership for the customer service, service operations, and enterprise service management areas within UTSA's University Technology Solutions division.
  • The University Of Texas At San Antonio
    Sr. Director - Client Experience & Solutions - University Technology Solutions
    The University Of Texas At San Antonio Mar 2021 - Nov 2023
    San Antonio, Tx, Us
  • The University Of Texas At San Antonio
    Director Of Customer Service And Operations Support - Office Of Information Technology
    The University Of Texas At San Antonio Sep 2013 - Mar 2021
    San Antonio, Tx, Us
    I am the Director of Customer Service and Operations Support. My organization - Support Services - is part of UTSA's Office of Information Technology Department. OIT Support Services serves as the core group that makes up our OITConnect branded service – your one place for all your technology requests. Through OITConnect, we provide technical support for all students, faculty and staff within the UTSA community. My organization is made up of a traditional help desk of telephone support technicians and desktop support technicians. We are also comprised of a special technical liaison team – our Academic Support group - that provides dedicated technical support to the specific Colleges and Schools of Learning on campus. And finally, we have a specialized team called Managed Solutions that manages all computer software configurations, software licensing, and works on initiatives to improve the end-user experience at the desktop. Each one of my team members exhibits a servant's heart toward their work and we continuously work to provide a customer-centric approach to providing IT related services.
  • The University Of Texas At San Antonio
    Assistant Director Of Customer Service - Office Of Information Technology
    The University Of Texas At San Antonio Jun 2011 - Aug 2013
    San Antonio, Tx, Us
  • Hdi San Antonio
    Vice President Of Communications
    Hdi San Antonio Apr 2009 - Jul 2012
    San Antonio, Texas, Us
  • Kinetic Concepts
    Manager, It Service Desk Americas - It Global Customer Services
    Kinetic Concepts Feb 2007 - Apr 2011
    San Antonio, Tx, Us
  • Kinetic Concepts
    Systems Administrator / Kci Express Supervisor
    Kinetic Concepts Aug 2003 - Feb 2007
    San Antonio, Tx, Us
  • Professional Teleservices Management Association (Ptma)
    Vice President Of Communications
    Professional Teleservices Management Association (Ptma) Apr 2005 - Apr 2007
  • Time Warner Cable Of San Antonio - Broadband Network Services
    Account Executive For Broadband Network Services Business Sales
    Time Warner Cable Of San Antonio - Broadband Network Services Jun 2003 - Aug 2003
  • Columbia University
    Project Manager / Senior Technical Specialist
    Columbia University Sep 1996 - Aug 2002
    New York, Ny, Us
  • Ad'Vantage Staffing Services, Inc.
    Seagram Re-Engineering Production Team Leader
    Ad'Vantage Staffing Services, Inc. Feb 1996 - Aug 1996
  • Caremark Prescription Services, Inc.
    Customer Service Division Control Desk Analyst
    Caremark Prescription Services, Inc. Nov 1993 - Dec 1995

Ben Garcia Skills

It Management Information Technology Vendor Management Project Management Sharepoint Process Improvement Software Documentation Team Leadership Itil Visio Management Call Center It Service Management Program Management Business Process Improvement Cross Functional Team Leadership Disaster Recovery Integration Troubleshooting Business Analysis Help Desk Support Call Centers Avaya Analysis Data Center Change Management Cloud Computing Crm Enterprise Software Security Databases Networking Saas It Operations It Strategy Active Directory Pmp Business Intelligence Computer Hardware Quality Assurance Servers Sdlc Technical Support

Ben Garcia Education Details

  • University Of Notre Dame
    University Of Notre Dame
    Government
  • Sidney Lanier High School
    Sidney Lanier High School
  • Tasscc Technology Leadership Summit 2014
    Tasscc Technology Leadership Summit 2014

Frequently Asked Questions about Ben Garcia

What company does Ben Garcia work for?

Ben Garcia works for The University Of Texas At San Antonio

What is Ben Garcia's role at the current company?

Ben Garcia's current role is Assistant Vice President - Enterprise Service Management and Client Solutions.

What is Ben Garcia's email address?

Ben Garcia's email address is be****@****.rr.com

What is Ben Garcia's direct phone number?

Ben Garcia's direct phone number is (210) 458*****

What schools did Ben Garcia attend?

Ben Garcia attended University Of Notre Dame, Sidney Lanier High School, Tasscc Technology Leadership Summit 2014.

What are some of Ben Garcia's interests?

Ben Garcia has interest in Politics, Science And Technology, Education, Economic Empowerment.

What skills is Ben Garcia known for?

Ben Garcia has skills like It Management, Information Technology, Vendor Management, Project Management, Sharepoint, Process Improvement, Software Documentation, Team Leadership, Itil, Visio, Management, Call Center.

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