Create customer value by accelerating cloud consumption/usage, supportability, and influence upsell• Deliver an easy and connected experience and build trust through customer centricity• Improve customer experience with technical intensity and actioning customer feedback• Orchestrate collaboration across CSU to drive better customer outcomes through cross cloud solutions delivering on the One Microsoft value

Representing PTC to Cloud customers. In this customer facing role, I represent the best interest of my accounts and ensure their business outcomes are achieved. I am accountable to guide a valued and influential customer relationship during the production lifecycle. Main responsibilities: Developing customer relationships that promote retention and loyalty Ensuring customer are satisfied with the services they receive and to improve upon and address areas of concern or dissatisfaction Holding each party (customer, partner, PTC Departments) accountable for executing their activities in agreement with contracts Establishing a successful operating mode, excellence in technology performance, superior customer satisfaction, the advancement in the adoption of our Cloud offers, a high level of customer retention, contract renewals, expansion of our Cloud offers and with noted achievement in PTC’s business growth objectives. References:  Sportmaster (Moscow, Russia) – Retail, Footwear & Apparel Sector - PTC/AWS Burberry (London, England) – Retail, Footwear & Apparel Sector - PTC/AWS C&A (Düsseldorf, Germany) – Retail, Footwear & Apparel Sector - PTC/AWS Clas Ohlson (Insjön, Sweden) – Retail, Footwear & Apparel Sector - PTC/AWS Kingfisher (London, England) – Retail, Footwear & Apparel Sector - PTC/AWS VF Corporation (U.S.A, Greensboro) – Retail, Footwear & Apparel Sector - PTC/AWS

Responsible for delivering dedicated industrial solution: Product Life Cycle ManagementMain responsibilities: Customer requirement analysis through technical & functional workshop; Project operational management within an international context:o Applications of ITIL methods;o Customer relation management: contractual relationship tracking (SoW, CSM, etc.), on-site customer facing to maintain his satisfaction & adoption;o Preparation and negotiation of project evolution;o Deliverables and development tracking, solution upgrades management;o Management and coordination of onshore and offshore teams;o Accompanying customers to a « Software as a Service » (SaaS) strategy;o Environments allocation plan and deployment management;o Crisis management (escalation management, resolution tracking and Cloud, Project and Customer teams “facilitator”).References: Sportmaster (Moscow, Russia) – Retail, Footwear & Apparel SectorProject: New PDM (24 months) – Solution FlexPLM – PTC/AWS Cloud – 500 users Burberry (London, England) – Retail, Footwear & Apparel SectorProject: PLM (3 months) – Solution FlexPLM – PTC/AWS Cloud – 400 users C&A (Düsseldorf, Germany) – Retail, Footwear & Apparel SectorProject: BSOD (3 months) – Solution FlexPLM – PTC/AWS Cloud – 1000 users Renault (Guyancourt, France) – Automotive SectorProject: Phenix (24 months) – Solution SIM - 200 users

Responsible for delivering an Information Security Management System (SMSI) within ONP (Opérateur National de Paye) activities, authoring solutions security dossier and operating procedures. Management of security breach, incident and their resolution.Main responsibilities: Security requirement analysis for multiple solution; Workshop and delivery management of technical and organizational security measures; Instruction and validation of ministerial partners agreement of security dossier (RGS homologation - ANSSI).References: National Payroll Operator (Paris, France) – Public SectorSensitive project about 235 M€ - Method ITIL, EBIOS, ANSSI, ISO 27001, 27002, 27005, « Référentiel Général de Sécurité » – Impacting 2,5 million of civil servants – Various contractors (Accenture, CGI, Steria, Capgemini, BearingPoint, etc.)

Customer functional responsible for a business solution delivery at ONP (Opérateur National de Paye), a large-scale information system easing technical communication of all French public information systems (Ministries SIRH, INSEE, CHORUS, etc.) used in the calculation of civil servant’s payroll.Main responsibilities: Solution design (architecture, design dossiers) and deliverables validation; Accompanying civil servants to operational solution delivery; Coordination of contractors and ministry partners associated to the project.References: National Payroll Operator (Paris, France) – Public SectorSensitive project about 235 M€ - Project Management – Impacting 2,5 million of civil servants – Various contractors (Micropole, Mazars)

Delivering dedicated industrial solution: Product Life Cycle Management Customer requirement analysis through technical & functional workshop; Solution design and implementation; Training and user’s adoption management; Environments allocation plan and deployment management.References: TetraPak (Lund, Sweden) – Packaging Sector Project: RET PQP (10 months) – Solution SIM – 100 users ~ 1 M€; EDF (Montrouge, France) – Energy Sector Project: EDF RDA (5 months) – Solution SIM – 150 users ~ 1,5 M€; Redcats (Roubaix, France) – Retail, Footwear & Apparel Sector Project: PIM (9 months) – Solution FlexPLM – 300 users ~ 2 M€; Naval Group (Lorient, France) – Defense Sector Project: REFCOL (6 months) – Solution PDMLink – 200 users ~ 1,5 M€; DILA (Paris, France) – Public Sector Project: NPPE (16 months) – Solution Arbortext– 400 users ~ 1 M€;