Benjamin Benavides Email & Phone Number

Austin, Texas, United States

• Manage workforce efficiency in fulfillment, prep, and delivery of valued customer orders• Oversee labor costs to daily sales• Point of contact for Curbside customers• Trainer for curbside department• Liaison to outside departments• HEB Bob Brandt Customer Service Award representative - Tech Ridge• Partner of the Month June 2022• Partner of the Month October 2021• HEB Commercial appearance

Austin, Texas Area

Sales and Marketing Consultant - Increased business profitability through targeted recommendations to improve customer relationships, operations, and marketing - Observed daily operations of small businesses, recorded baseline measurements, and developed strategic plans addressing strengths and weaknesses - Designed new "Focus on the Customer" relationship building strategy and coached its implementation - Partnered with owners to create brand management and advertising campaignsRide|Austin - Successfully invested in and maintained a profitable business - Earned and built relationships with loyal clientele - Created a "Going the Extra Mile" experience to increase tips, ratings, promoters - Maintained top level rating by providing professional, comfortable experiences - Created electronic marketing strategy to build trust and the customer base - Safely transported passengers to destinations throughout Texas - Requested and utilized feedback from clients to build a better experience

Austin, Texas

 Hands-on, in-field improvement of client relations and risk mitigation via 1-on-1 technique development, direct mentoring, and coaching. Identified, quantified, and succinctly communicated positive feedback as well as missed opportunities during field observations, with proven techniques for improvement. Evaluated key performance indicators (KPIs), developed action plans, and distilled individual personality strengths to capitalize on natural talents and improve weaknesses. Reviewed sales plans to reconcile monthly, quarterly, and annual sales objectives versus results through analysis of current sales revenue, market share, and competitive activity. Planned and conducted product knowledge presentations and assessments, hosted demonstrations, and guided responses to consumer inquiries and service calls. Educated sales and management teams with concepts, strategies, and techniques from Brian Tracy’s training course, The Psychology of Selling; certified to train course in 2012. Oversaw client account management and inventory through entire sales lifecycle: networking, cold-calling, and researching to identify prospective clients. Met with decision makers and key stakeholders, hosted training seminars, drove new product introductions, and followed-up to ensure satisfaction and referrals.

Austin, Texas

 Promoted based on extraordinary sales results and strong leadership. Successfully prepared a fast growing employee base to professionally welcome and service an evenmore rapidly growing customer base through initial classroom training, on-the-job coaching, andcontinuing education. Utilized survey results to shore up weak training areas, instill core values and cohesion, andincrease starting goals - immediately improving competitive abilities. Conducted sales tracking system evaluations, provided guidance to leadership team, and developedentirely new onboarding process focused on “experiences” to nurture knowledge retention, loyalty,and pride. Authored support materials for new employee training handbook, designed and continually refinedtraining tools for talent development and knowledge retention. Developed and refined client training tools for maximum comprehension of information presented. Optimized use of Customer Retention Management (CRM) tool and expanded marketing strategiesto ensure higher participant attendance for training sessions.

Austin, Texas

 Managed sales results and service needs for approximately 35 local and big box retailers across thegreater Austin market. Achieved greater than 200% to quota average for the length of this role and maintained 100%retailer retention. Built success through a grid of time prioritization, market analysis, and commitment to training,inventory, advertising creativity, and support of retailer management. Conducted sales assessments, individual site and retailer staff trainings. Developed quotas and KPIs, created daily, weekly, and monthly sales reports, and compiled andinterpreted customer satisfaction data. Called on new and existing accounts to plan promotions, strategize bulk-pricing options, andproactively reorder inventory. Grew retailer profitability and company market share through intensive relationship management. President’s Club - 1999 – Top 1% of Sales in company.