Account management, Prospecting, Quoting, Business development, Customer Service, Relationship Management, Solution Selling, Business to Business Sales

DISH Network LLC. Englewood, CONational Accounts Manager - Strategic Accounts (01/09-11/11)Ensured achievement of indirect national sales team goals for the top producing independent retailer accounts. These accounts supply a significant portion of DISH Network new customer acquisitions nationally. I was charged with developing and growing retailer accounts via marketing expertise, account management, and high level business development. Extremely high profile position requiring an elevated level of business acumen and relationship management.✓ Exceeded sales quotas✓ Reduced subscriber churn✓ Increased ARPU✓ Reduced SAC and CPS✓ Increased retailer compliance✓ Streamlined sales processesYear over year my accounts were in the top 10% nationally and were recognized by DISH Network as model retailer-ships for the indirect sales channel.*Managed the Retailer of the Year finalist for 2010*Managed the runner-up for best local retailer created TV advertisement out of 400 retailers*Consistently hit over 120% of quota throughout 2008, 2009 and 2010*Optimized relationships with multiple organizations inside DISH Network to provide exceptional service to retailers

Manage the top producing 5% of the independent retailer base in the Northeast region. Consult and manage accounts with 5 to 150 employees to achieve and exceed subscriber acquisition quotas, plan and execute marketing strategies, manage customer relationships, and increase customer retention. Planned and attended events to support retailers in selling and customer relationship building.

Responsible for growth of existing accounts and acquisition of new business in my SMA which consisted of; 's.Achieved 100 % of Monthly SMA Gross Activation Quota every monthIncreased retailer GSA overall GSA within my SMAIncreased overall buying retailers within my SMA and added several key accounts.Held training seminars twice a year to train retailers on products, promotions and marketing techniques.I created monthly SWOT analysis of each DMA to assess competitions strengths/weaknesses and to communicate opportunities for growth to corporate.

Traveled to retail accounts and trained sales staff on current promotions and selling techniques. Planned and performed quarterly group training presentations to communicate product and promotional changes. Coordinated with regional management to ensure displays accurately reflect current promotions. I maintained timely and detailed knowledge with respect to competition, demographics, products, programs, installation, service and pricing. I worked with AT&T call center staff and trained them on selling satellite Television and overcoming objections using a consultative resolution model.

Customer service position in a high volume inbound call center. Responsibilities included the fulfillment of customer orders in a consultative sales environment, as well as taking care of customer service issues.Lead a team to create a peer based phone monitoring program for quality control and customer service for the call center and associated customer service teams. Maintained the company customer e-mail database (updated daily). This position required the ability to be self-managed, and to work in a team-based management structure.

Responsible for the operation of the Ion Implant and Photolithography tools in the microelectronics fabricator. This position required a high attention to detail, problem solving skills, teamwork, and the ability to make important decisions. Assisted engineering with the design of several training profiles for Applied, Varian and Eaton Implant tools. These profiles helped facilitate the training of new employees and annual re-certifications for current tool operators. Problems with tool sets required the ability to find ways to make sure product flowed through processes smoothly.