Benjamin Goh Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Driving the expansion of digital ticketing into Regional NSW, and making it a seamless experience for our customers to plan, book, pay and manage their journeys across the whole state.

Sydney, New South Wales, Australia

The Customer Strategy and Technology team leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to shape the future of customer-centred mobility solutions and services.◊ Defined features and roadmap of new Opal Plus subscription-based ticketing product with Lead Product Manager and stakeholders◊ Planned the quarterly delivery with the agile team of… Show more The Customer Strategy and Technology team leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to shape the future of customer-centred mobility solutions and services.◊ Defined features and roadmap of new Opal Plus subscription-based ticketing product with Lead Product Manager and stakeholders◊ Planned the quarterly delivery with the agile team of the new fare engine MVP and customer management features Show less

Sydney, New South Wales, Australia

◊ Co-organiser for the Product Mavens meet-up group in taking the meet-up online so that the greater product community can still connect in these times◊ Enjoying telling stories related to product management in my LinkedIn and Medium blogs (see Featured above)◊ https://i-am-benjamingoh.medium.com

Working with a social impact startup that wants to improve the gig economy - market analysis, customer discovery, product strategy, and roadmap.

Sydney, New South Wales, Australia

(Restructure resulted in redundancies of 6 Product Manager roles including mine)MedicalDirector is Australia’s leading medical management software and information provider that powers Australia's healthcare industry to enable streamlined healthcare.As Product Manager of the cloud Practice management software Helix, I'm passionate about bringing customer centric benefits that solves real problems for our healthcare customers. Owned the planning and delivery of specific Helix… Show more (Restructure resulted in redundancies of 6 Product Manager roles including mine)MedicalDirector is Australia’s leading medical management software and information provider that powers Australia's healthcare industry to enable streamlined healthcare.As Product Manager of the cloud Practice management software Helix, I'm passionate about bringing customer centric benefits that solves real problems for our healthcare customers. Owned the planning and delivery of specific Helix (SaaS) features:◊ Realigned on product priorities to deliver high customer value needs in Helix identified from latest UX research insights◊ Refined product backlog in JIRA that targets Healthcare Practice customer criteria ◊ Collaborated with squad in sprint planning, showcase and retrospectives to deliver improved Letter Writing feature experience for General Practitioners◊ Supported the squad in ownership for improved sprint quality and velocity Show less

Sydney

Sana Health Intelligence is a health-tech start-up aiming to bring affordable and accessible health fitness monitoring subscriptions to Seniors, families and aged care retirement communities. This was a passion project for me in view of my own parents' fitness. Successfully planned and led the development from inception to the pilot release of the product that is focused on providing fitness benefits for seniors (Android app and cloud platform):◊ Delivered MVP and pilot… Show more Sana Health Intelligence is a health-tech start-up aiming to bring affordable and accessible health fitness monitoring subscriptions to Seniors, families and aged care retirement communities. This was a passion project for me in view of my own parents' fitness. Successfully planned and led the development from inception to the pilot release of the product that is focused on providing fitness benefits for seniors (Android app and cloud platform):◊ Delivered MVP and pilot releases and won support for pilot trial with an aged-care village ◊ Achieved early stage business goals of NSW Government MVP Grant and angel investment funding providing several additional months runway◊ Developed product vision and capability roadmap from customer requirements that delivered simplicity for senior customer◊ Led the team through the Story-Map of the customer journey and activities that enabled continual overall clarity and visibility of the epics and user stories◊ Applied Lean Matrix prioritisation that defined MVP requirements of senior’s fitness app and cloud data sync◊ Devised customer persona and user journeys such as product activation automation that simplified multiple initial user interactions to only one Show less

Achieved Diploma in Systems Analysis and Design (in Agile Framework) and C# Programming in .NET framework

Sydney, Australia

AccessHQ specialises in customer experience and quality assurance consulting and testing to enhance user and customer experiences across the entire software development life cycle.Owned client account relationships that ensured exceptional experience and supported business sales goals:◊ Won new QA Consultancy deal with major media organisation that delivered the user acceptance of their new web content management platform◊ Expanded contract with a major Automotive Finance… Show more AccessHQ specialises in customer experience and quality assurance consulting and testing to enhance user and customer experiences across the entire software development life cycle.Owned client account relationships that ensured exceptional experience and supported business sales goals:◊ Won new QA Consultancy deal with major media organisation that delivered the user acceptance of their new web content management platform◊ Expanded contract with a major Automotive Finance firm with the Customer Requirements Analysis service that ensured the Dealership Finance digital platform truly met user needs ◊ Developed SWOT analyses that defined value and service positioning Show less

Sydney, Australia

WDS provides SaaS-based services of multi-channel digital care service through their Knowledge Management Platform that builds effective customer experience.Led team to establish value propositions of digital solutions of Self-care, Contact Centre Service, Mobile app and Analytics for increased customer loyalty and retention:◊ Expanded Samsung Australia account with crucial win of Enterprise Support Service contract that reflected their needs and future goals◊ Developed… Show more WDS provides SaaS-based services of multi-channel digital care service through their Knowledge Management Platform that builds effective customer experience.Led team to establish value propositions of digital solutions of Self-care, Contact Centre Service, Mobile app and Analytics for increased customer loyalty and retention:◊ Expanded Samsung Australia account with crucial win of Enterprise Support Service contract that reflected their needs and future goals◊ Developed client account strategy with goal aligned actionable plan that achieved key goal of expanding the Samsung account◊ Applied data analysis to establish customer insights for business improvements opportunities for Samsung and the ROI value that can be delivered Show less

Sydney

Led discovery of customers’ data challenges into suitable solutions based on the Customer Experience portfolio of Customer Insights, Business Intelligence as well as Network Analytics and Operations Management portfolio:◊ Enabled $millions in operational savings pa for Telco customer with improved automated workflow efficiency and fast metric reporting◊ Developed real time Customer Insight solution in successful sales which improved First Call Resolution metric by over 190% for… Show more Led discovery of customers’ data challenges into suitable solutions based on the Customer Experience portfolio of Customer Insights, Business Intelligence as well as Network Analytics and Operations Management portfolio:◊ Enabled $millions in operational savings pa for Telco customer with improved automated workflow efficiency and fast metric reporting◊ Developed real time Customer Insight solution in successful sales which improved First Call Resolution metric by over 190% for Customer Service team with immediate actionable customer insights◊ Developed product SWOT analysis, solutions roadmap and ROI business cases based on customer research Show less

Bachelor Of Engineering (Be) - Honours

Diploma, Computer Systems Analysis

Graduate Diploma, Design Science