Benjamin Goh work email
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A customer-centric Product Manager and CSPO with deep product solutions and sales history in enterprise software. Diverse and cross functional experience, from structured corporates through to dynamic start-up environments and across domains like health-tech, telco, digital customer care and software services, to deliver *value* for the customer.Throughout my career, I have loved solving problems for my customers with suitable solutions by firstly understanding their needs and pain points through discovery. Demonstrated product development experience in delivering consumer and B2B SaaS products:✔️ Delivered pilot release of product at a startup after leading the product development from inception and✔️ Achieved angel investment funding and partner trial support✔️ Successfully implemented the mobile app and cloud platform ✔️ Developed product vision, product capability roadmap and story map for clarity✔️ Defined customer persona and customer journeys such as product fulfilment/activation and MVP lean prioritisationEstablished background in Customer Experience for customer and business outcomes such as data analytics monitoring and reporting solutions for actionable customer insights. Successful in understanding customer needs and delivered software solutions that enabled significant cost and time savings in improved workflow efficiency and fast metrics reporting for better management of the customer experience. Blogger of product management related stories through my LinkedIn & Medium articles.Specialties: Product Management | Certified Scrum Product Owner® (CSPO®)Roadmap | Agile | Scrum | *Story Map* | User Stories | Lean PrioritisationCustomer Experience | User Journey | Customer InsightsSaaS | UI Prototyping | JIRA & Confluence | Agile Business AnalysisBusiness Process | Account Strategy | Business case | ROI | B2B Value-based sales
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Community AmbassadorProduct BubbleSydney, Nsw, Au
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Product Manager - Regional TicketingTransport For Nsw Jul 2022 - PresentSydney, New South Wales, AustraliaDriving the expansion of digital ticketing into Regional NSW, and making it a seamless experience for our customers to plan, book, pay and manage their journeys across the whole state. -
Product OwnerTransport For Nsw May 2021 - May 2022Sydney, New South Wales, AustraliaThe Customer Strategy and Technology team leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to shape the future of customer-centred mobility solutions and services.◊ Defined features and roadmap of new Opal Plus subscription-based ticketing product with Lead Product Manager and stakeholders◊ Planned the quarterly delivery with the agile team of… Show more The Customer Strategy and Technology team leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to shape the future of customer-centred mobility solutions and services.◊ Defined features and roadmap of new Opal Plus subscription-based ticketing product with Lead Product Manager and stakeholders◊ Planned the quarterly delivery with the agile team of the new fare engine MVP and customer management features Show less
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Product Mavens Meetup OrganiserMeetup Feb 2020 - Nov 2021Sydney, New South Wales, Australia◊ Co-organiser for the Product Mavens meet-up group in taking the meet-up online so that the greater product community can still connect in these times◊ Enjoying telling stories related to product management in my LinkedIn and Medium blogs (see Featured above)◊ https://i-am-benjamingoh.medium.com -
Product ManagerFreelance Nov 2020 - Mar 2021Working with a social impact startup that wants to improve the gig economy - market analysis, customer discovery, product strategy, and roadmap.
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Product Manager - Practice Management SaasMedicaldirector Sep 2019 - Dec 2019Sydney, New South Wales, Australia(Restructure resulted in redundancies of 6 Product Manager roles including mine)MedicalDirector is Australia’s leading medical management software and information provider that powers Australia's healthcare industry to enable streamlined healthcare.As Product Manager of the cloud Practice management software Helix, I'm passionate about bringing customer centric benefits that solves real problems for our healthcare customers. Owned the planning and delivery of specific Helix… Show more (Restructure resulted in redundancies of 6 Product Manager roles including mine)MedicalDirector is Australia’s leading medical management software and information provider that powers Australia's healthcare industry to enable streamlined healthcare.As Product Manager of the cloud Practice management software Helix, I'm passionate about bringing customer centric benefits that solves real problems for our healthcare customers. Owned the planning and delivery of specific Helix (SaaS) features:◊ Realigned on product priorities to deliver high customer value needs in Helix identified from latest UX research insights◊ Refined product backlog in JIRA that targets Healthcare Practice customer criteria ◊ Collaborated with squad in sprint planning, showcase and retrospectives to deliver improved Letter Writing feature experience for General Practitioners◊ Supported the squad in ownership for improved sprint quality and velocity Show less -
Product Manager - Startup, App And CloudSana Health Intelligence Feb 2017 - Sep 2019SydneySana Health Intelligence is a health-tech start-up aiming to bring affordable and accessible health fitness monitoring subscriptions to Seniors, families and aged care retirement communities. This was a passion project for me in view of my own parents' fitness. Successfully planned and led the development from inception to the pilot release of the product that is focused on providing fitness benefits for seniors (Android app and cloud platform):◊ Delivered MVP and pilot… Show more Sana Health Intelligence is a health-tech start-up aiming to bring affordable and accessible health fitness monitoring subscriptions to Seniors, families and aged care retirement communities. This was a passion project for me in view of my own parents' fitness. Successfully planned and led the development from inception to the pilot release of the product that is focused on providing fitness benefits for seniors (Android app and cloud platform):◊ Delivered MVP and pilot releases and won support for pilot trial with an aged-care village ◊ Achieved early stage business goals of NSW Government MVP Grant and angel investment funding providing several additional months runway◊ Developed product vision and capability roadmap from customer requirements that delivered simplicity for senior customer◊ Led the team through the Story-Map of the customer journey and activities that enabled continual overall clarity and visibility of the epics and user stories◊ Applied Lean Matrix prioritisation that defined MVP requirements of senior’s fitness app and cloud data sync◊ Devised customer persona and user journeys such as product activation automation that simplified multiple initial user interactions to only one Show less -
Sabbatical - Diploma In Software DevelopmentLearning & Development 2015 - 2016Achieved Diploma in Systems Analysis and Design (in Agile Framework) and C# Programming in .NET framework
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Client Manager - Cx And Software ServicesAccesshq 2014 - 2015Sydney, AustraliaAccessHQ specialises in customer experience and quality assurance consulting and testing to enhance user and customer experiences across the entire software development life cycle.Owned client account relationships that ensured exceptional experience and supported business sales goals:◊ Won new QA Consultancy deal with major media organisation that delivered the user acceptance of their new web content management platform◊ Expanded contract with a major Automotive Finance… Show more AccessHQ specialises in customer experience and quality assurance consulting and testing to enhance user and customer experiences across the entire software development life cycle.Owned client account relationships that ensured exceptional experience and supported business sales goals:◊ Won new QA Consultancy deal with major media organisation that delivered the user acceptance of their new web content management platform◊ Expanded contract with a major Automotive Finance firm with the Customer Requirements Analysis service that ensured the Dealership Finance digital platform truly met user needs ◊ Developed SWOT analyses that defined value and service positioning Show less -
Account Manager - Saas Digital Self Service & Knowledge ManagementWds, A Xerox Company Mar 2012 - Nov 2013Sydney, AustraliaWDS provides SaaS-based services of multi-channel digital care service through their Knowledge Management Platform that builds effective customer experience.Led team to establish value propositions of digital solutions of Self-care, Contact Centre Service, Mobile app and Analytics for increased customer loyalty and retention:◊ Expanded Samsung Australia account with crucial win of Enterprise Support Service contract that reflected their needs and future goals◊ Developed… Show more WDS provides SaaS-based services of multi-channel digital care service through their Knowledge Management Platform that builds effective customer experience.Led team to establish value propositions of digital solutions of Self-care, Contact Centre Service, Mobile app and Analytics for increased customer loyalty and retention:◊ Expanded Samsung Australia account with crucial win of Enterprise Support Service contract that reflected their needs and future goals◊ Developed client account strategy with goal aligned actionable plan that achieved key goal of expanding the Samsung account◊ Applied data analysis to establish customer insights for business improvements opportunities for Samsung and the ROI value that can be delivered Show less -
Product Solutions Manager - Customer Experience PortfolioNokia 2007 - Mar 2012SydneyLed discovery of customers’ data challenges into suitable solutions based on the Customer Experience portfolio of Customer Insights, Business Intelligence as well as Network Analytics and Operations Management portfolio:◊ Enabled $millions in operational savings pa for Telco customer with improved automated workflow efficiency and fast metric reporting◊ Developed real time Customer Insight solution in successful sales which improved First Call Resolution metric by over 190% for… Show more Led discovery of customers’ data challenges into suitable solutions based on the Customer Experience portfolio of Customer Insights, Business Intelligence as well as Network Analytics and Operations Management portfolio:◊ Enabled $millions in operational savings pa for Telco customer with improved automated workflow efficiency and fast metric reporting◊ Developed real time Customer Insight solution in successful sales which improved First Call Resolution metric by over 190% for Customer Service team with immediate actionable customer insights◊ Developed product SWOT analysis, solutions roadmap and ROI business cases based on customer research Show less
Benjamin Goh Skills
Benjamin Goh Education Details
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Bachelor Of Engineering (Be) - Honours -
Computer Systems Analysis -
Design Science
Frequently Asked Questions about Benjamin Goh
What company does Benjamin Goh work for?
Benjamin Goh works for Product Bubble
What is Benjamin Goh's role at the current company?
Benjamin Goh's current role is Community Ambassador.
What is Benjamin Goh's email address?
Benjamin Goh's email address is be****@****.com.au
What schools did Benjamin Goh attend?
Benjamin Goh attended University Of New South Wales, Tafe Nsw- Sydney Institute, University Of Sydney.
What skills is Benjamin Goh known for?
Benjamin Goh has skills like Telecommunications, Mobile Devices, Strategy, Management, Solution Selling, Product Management, Wireless, Managed Services, Project Management, New Business Development, Cellular Communications, Customer Experience.
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Benjamin Goh
Finance Professional | Infrastructure & Real Estate | Management Of Large Finance Teams | Accounting & Tax | Delivery Focussed | Relationship FocussedSydney, Nsw1gpt.com.au -
Benjamin Goh
Melbourne, Vic
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