Benjamin Grebner Email & Phone Number

Cleveland/Akron, Ohio Area

● Developed microservice APIs using webAPI. Built APIs to control 3rd party devices throughTCP and RS232 connections, setup transcoded video streams, manage state of the videowall system etc.● Created a Chrome Plugin to capture desktop streams with WebRTC to be relayed to thestreaming service for management.● Created Angular UI components and services to connect with the underlying APIs such as acomponent to display and allow interaction with shapes representing displays on the videowall. Created a service to translate between fabric objects and api system objects for statemanagement and a service to connect to the microservice api for manipulation, creation,and deletion of objects on the backend.● Develeoped code utilizing TDD with a unit test for every requirement and integration tests for everyfeature.● Utilized TeamCity for CI process including testing, building, packaging the services andcreating the installer.● Troubleshoot issues and perform root-cause analysis to find and fix bugs or pass a newfeature request to product management.● Created UML sequence diagrams detailing the flows of new features.● Communicated remotely with the team through standups, Pivotal Tracker, retrospectives,level 2 discussions etc.● Utilized MongoDB efficiently as needed for maintaining state.● Created powershell scripts to efficiently manage repetitive development tasks such as settingup a system in a given state.

Cleveland/Akron, Ohio Area

Created and executed business plans based around organic growth metrics in order to drive revenue and NOP. Monitored and controlled SG&A expenses. Managed labor and staffing. Created schedules reflecting anticipated business needs and current productivity. Interviewed and trained agents across 5 areas. Performed daily/weekly coaching as well as monthly 1 on 1s, quarterly appraisals and yearly reviews.Acted as a single point of contact and resolution for clients with complex service issues in the store or with one of the service centers. Resolved issues with clients in store for customer service ensuring client satisfaction while protectign business needs and procedures.

Performed on-site computer support and repair. Performed server setups, virus removal, hardware installation, data backup solutions, etc. Ensured timely communication with clients to provide the highest level of service possible. Assisted clients through consultation in order to meet their unknown needs once on-site. Ensured proper documentation and notes for fellow agents, support staff and clients.