Ben Robertson Email & Phone Number

Building ColorBliss and other assorted software products.

San Francisco, California, US

As the Global Director of Customer Success and Technical Support at Netlify, I am leading a world-class team of support engineers, providing 24/7 assistance to our growing base of enterprise customers who are adopting composable architecture.Drawing on the success of our highly acclaimed Concierge program at Gatsby, I am expanding and refining it to cater.

Berkeley, California, US

During my time at Gatsby, I started as the sole Customer Success Engineer, responsible for support, consulting, integrations, and sales engineering. Over three years, I built a team of empathetic and customer-focused individuals, and we achieved outstanding results.I scaled our customer support from just me to a global team of three dedicated engineers.

Berkeley, California, US

Berkeley, California, US

Berkeley, California, US

Berkeley, California, US

New York, NY, US

• Lead front end development for complex architectures utilizing Gatsby, Drupal, Auth0, and Apollo Server.
• Define requirements, estimate new features, review pull requests and provide constructive feedback for other front end developers.

New York, NY, US

∙ Refactor a complex React/Redux application for a major insurance company, increasing stability and maintainability of code and introduced unit testing strategy to increase test coverage by 1370%.∙ Perform accessibility remediation for enterprise clients to bring them into WCAG 2.1 AA compliance.∙ Speak and write effectively on various front end.

Greenville, South Carolina, US

At Up and Up Agency, I had the opportunity to work with a talented team of developers, designers, and marketers dedicated to creating fun, innovative, accessible, and fast internet experiences for end users and the people who serve them.As a front-end developer, I took on a variety of projects and initiatives that helped to advance the agency's mission..

Greenville, South Carolina, US

As a freelance web developer, I had the pleasure of working with a variety of clients to design and develop custom WordPress themes. My tech stack included HTML, CSS, SCSS, Less, Javascript, jQuery, PHP, and WordPress.In addition, I collaborated with a family of new and used car dealerships to design and implement custom dashboards that tracked high-level.

New York, NY, US

• Utilized Polk automotive market data, Scarborough, Nielsen, and other marketing resources to help plan the sales strategy for automotive advertising sales teams at both our Greenville and Asheville newspaper locations.
• Planned and executed strategic integrated marketing campaigns--including paid search, SEO, social media marketing, email marketing, print, and targeted digital display--for franchise and independent automotive.
• Developed a web analytics consulting process to help qualify new clients and increase revenue, achieving year-over-year revenue growth of 22%.

Chicago, Illinois, US

• Served as consultant and account executive for apartment communities in the western suburbs of Chicago.
• Collaborated with marketing directors, property managers, and leasing directors to plan, budget, and execute successful multi-platform advertising campaigns.
• Developed advertising plans utilizing the Chicago Tribune Media Group and Apartments.com portfolio, including SEO services, web development, internet listing services, SEM, digital display, mobile, print, pre-prints.
• Negotiate with new and existing clients to protect profit margins while securing customer satisfaction. Managed $800,000 of revenue from local and national Real Estate Advertisers, achieving 15% growth.

Chicago, Illinois, US

• Supported city retail sales team in planning for advertising campaigns utilizing all Chicago Tribune products including print, pre-print, digital, and out of home advertising.
• Provided reporting, research, lead generation and inventory assessment.
• Assisted in maintenance of client accounts by communicating with clients, fulfillment and creative teams.
• Trained new sales reps.

Chicago, Illinois, US

• Provided post-sales support for Chicago Tribune digital advertising including email, mobile, and desktop campaigns across all Chicago Tribune websites.
• Processed, reserved, trafficked creative, delivered and analyzed reporting and optimized digital advertising campaigns ranging in value from $100 to $70,000.
• Ensured successful delivery of all campaigns while offering quick and accurate service to sales teams and customers.

Chicago, Illinois, US

• Support city retail sales manager and team with reporting, research, lead generation, and digital and print inventory assessment.
• Assist in maintenance of client accounts for transitional desks by communicating with clients, fulfillment, and creative team to facilitate a smooth transition between sales reps.
• Work with sales manager to develop advertising proposals and provide creative assistance for new clients.

Conducted guided research for subjects relevant to the eighth edition of Dr. Em Griffin's book, A First Look at Communication Theory, assisted in the organization of a manuscript for the new edition of the textbook, and created a topical index for the entire textbook.

Bachelor Of Arts, Communications, Media Studies

Front End Web Development, Wordpress Development

Marketing