Benjamin Hansford Email & Phone Number

Savannah, Georgia, United States

Collected, cleaned, and preprocessed large datasets from various sources provided by the technical teamCreated visually appealing and informative dashboards, reports, and presentations to communicate analytical findings to stakeholders.Utilized data visualization tools such as Tableau, Power BI, Microsoft Excel, and SPSS to present insights to lay audiences.Used techniques such as regression analysis, and time series forecasting to forecast future business trends

Analyzed data to identify potential risks and trends using statistical and analytical methodsWorking remotely with team members to assess the likelihood of occurrence and severity of risksDeveloped and ran scenario models to simulate different risk scenarios and their potential outcomesCollaborated with cross-functional teams, including finance, operations, and compliance to address risk-related issues

Oversaw daily shift operations, including opening and closing procedures, staffing assignments, and task delegation.Assisted in training and onboarding new team members, ensuring they are familiar with company policies, procedures, and customer service standardsEnsure excellent customer service by greeting customers, taking orders, and addressing any concerns or inquiries promptly and courteouslyMaintained Chick-fil-A’s high standards for food quality, safety, and cleanliness by adhering to established procedures and conducting regular inspectionsManaged customer complaints, service disruptions, and other operational challenges effectively and proactively

B.S.F.C.S., Consumer Economics

B.S.F.C.S. in Consumer Economics with a Major Concentration in Applied Consumer Analytics

Consumer Economics

Major Concentration in Applied Consumer Analytics GPA: 3.62/4.00 HOPE Scholarship, Presidential Scholar (2 Semesters), Dean’s List (3.