Benjamin Hertaus Email & Phone Number

Arden Hills, Minnesota, United States

Nashville, Tennessee, United States

Honolulu, Hawaii, United States

• Hertaus Consulting was founded to support local environmental and military nonprofits in Hawaii by providing project management and consulting services. I specialize in working with executive teams to identify and.
• Developed a ‘Request for Proposal’ for a CRM and automation project by facilitating business requirement discovery, scope analysis, and solution brainstorms. Oversaw selection from a pool of six software developers and.
• Remotely managed a team of six developers and five clients as lead Project Manager for the life cycle of a CRM implementation project. Actively participated in daily sprint and scrum sessions to formulate project.

Arden Hills, Minnesota, United States

Nashville, Tennessee, United States

Munich, Bavaria, Germany

• Directed delivery operations throughout Germany, Austria, and Switzerland during a rapid period of expansion. Oversaw the regional delivery pipeline and scheduling volumes, initiated and implemented continuous process.
• Facilitated the hiring, training, and direct management of a team of 21 in Austria, Germany, and Switzerland. Managed annual budget and headcount planning. Oversaw the end-to-end delivery and sale of over 3,150.
• Reduced administration time per customer by 21% by creating, overseeing, and improving vehicle administrative, registration, and delivery processes for 23 distinct regions. Tracked and reported KPI's to EU Director of.
• Increased customer satisfaction by 24% while scaling operations by 64% YoY by identifying localized bottlenecks via root cause analysis and collaborating with cross functional team members to implement solutions.

Amsterdam, North Holland, Netherlands

• Oversaw the implementation of delivery operations projects through cross functional collaboration with world-wide delivery managers, developers, and internal teams. Led the operational product launch of Tesla's second.
• Spearheaded the creation of the first Project Management Office for the 350-person global delivery operations team. Communicated insights to Director of Global Delivery to facilitate discussion and decision making.
• Headed a global project portfolio administered by 10 Project Managers and 7 Regional Managers. Reviewed and prioritized 45+ active initiatives between American, European, and Asia-Pacific markets by conducting gap &.
• Reduced European employee issues by 26% and increased resolution time by 48% through creation of a custom ticketing system.
• Directed six operational projects for the Model X product launch in North America by partnering with teams in legal, registration, training, production, and logistics, igniting new processes for the execution of sales.

Sydney, Australia And Austin, Texas

• Assigned as lead manager for Australian Delivery Operations program launch and the split of the Central Region for USA Operations.
• Responsible for establishing and implementing over 24 complex localized business processes in Australia, including customer communications, regional and international logistics, revenue recognition, pipeline.
• Accomplished goals in expedited timeline of three months, 300% faster than average. Hired and trained first national operations team of five. Provided weekly status reports to Director of Worldwide Deliveries.
• Oversaw operations between 35 members of the Australian Sales, Service, and Delivery teams while coordinating the Model S product launch training and customer service procedures for Tesla’s first 4,000 national.
• Directed regional operational split of the 41-member Central Delivery Region of North America into Mid-South and Mid-North. Supervised hiring, training, budget planning of 15 direct reports across 10 states.
• Increased Mid-South region team delivery pipeline efficiency by 38% and customer satisfaction scores by 27% through facilitating cross-functional procedural reviews and formulating comprehensive solutions to streamline.

Seattle, Washington, United States

• As the manager for Pacific Northwest region of the North American market, I was in charge of the creation and execution of delivery operations and account management across seven states.
• Opened six locations and developed the operational strategy and standard operating procedures used by 12 direct reports and their local sales and service teams.
• Achieved a customer satisfaction score of 98%, the highest in the world, while teams were under my direct management.
• Worked with internal development teams to streamline registration paperwork workflow using proprietary back of house software and CRM integrations.

Palo Alto, California, United States

• As the first global Delivery Experience Specialist, I developed and implemented the operational strategy and customer journey for Tesla's first massed produced product in North America. I brought personalization to the.
• Monitored and managed a pipeline of 500 customer accounts to ensure an accurate and efficient delivery process. Help the customer prepare for the delivery of their vehicle by guiding them through financing, vehicle.
• Managed regional automotive financing and trade-in partnerships
• Defined customer communication plan and integrated into personal delivery program
• Responsible for revenue recognition and execution of purchase and registration paperwork
• Developed marketing and training material for vehicle drive systems and features for customer and training programs

Bellevue, Washington, United States

• Product sales team leader assigned to open the Bellevue WA retail location, the second largest market for Tesla at that time. Worked as a brand ambassador and public educator for Tesla's yet to be released Model S in.
• Trained and onboard the first six Product Specialists in Washington State, opening the first Model S centric sales location in the Pacific Northwest.
• Became the highest sales location by volume outside of California locations
• Achieved the most monthly sale reservations on my team
• Aided senior management in the creation of a localized order confirmation process

Edgewood, WA

Certified property and casualty insurance account representative. Serviced and grew a client book of 350.

St. Peter, Minnesota

Saint John's University, Collegeville MN

Belgrade Lakes, Maine And Saint John's University

• Developed and executed a sustainability audit for camp operations and presented insights to senior management
• Created a custom framework for the collection and analyses of waste and energy data
• Organized and collaborated with camp staff to facilitate the adoption of efficiency and conservation efforts

Mankato, MN

Master Of Business Administration - Mba, Strategy, Marketing

Bachelor Of Arts, Environmental Studies/Economics

Activities and Societies: Economics Honor Society, Deans List, Bailey Environmental Scholarship, Presidents Scholarship, Study Abroad.